Public Storage

1401 N Green Bay Rd, Waukegan, IL 60085, USA

Address:	1401 N Green Bay Rd, Waukegan, IL 60085, USA
Phone:	+1 224-572-9988
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 11

Reviews 10

Monique Wrather

This is the best location and place to rent a storage!! Ive rented from PS several times over the last 12yrs and have always had a great experience. I just rented a storage within the last month at this location and once again I was impressed!! Mark walked me through the entire process and made something that seemed overwhelming a piece of cake. I was unsure of what size storage I needed, Mark didnt get frustrated because I was unprepared and indecisive about what unit to get. Mark laid out all my options and even went the extra mile by showing me more than one unit so that I could get a visual on the actual size of the unit. He was very informative about the units and also different supplies that I could purchase to make my move easier. Mark is very professional and down to earth he really connected with me and showed he was really interested in helping me renting a unit that would work for me and my needs. Mark made my life easier by not just telling me about the direct debit from my account for my monthly payments but he went that extra mile to set it up for me. Anytime I hear someone saying theyre moving I immediately say call Mark at PS he will make it the easiest process ever and have you set up in no time. I would like to end this by saying Mark is awesome and has a great sense of humor!! He is a great asset to Public Storage!!

betty ling

I cannot think of a better place for anyone to keep their belongings than public storage on Green Bay in Waukegan. This is the place with professional people with the million dollar smiles !! Mark got us set up immediately with a spotless unit that fit our needs perfectly. When it came time to leave a year later, Daisi and Keisha were there to help. Their smiles are infectious !! How sweet it is to meet young people with a love for customers and their needs. This move for me was awful, we had to wait several days to find someone to help us. Moved into a place that was too small for all we had.. I shut down, Id had enough.. Daisi called me!!! HAVE YOU EVER HEARD OF SUCH ? Not me. A friend had called her to intercede for me. Im really blessed to have such a good friend and then to meet Daisi and Keisha, both willing to help me anyway they could.. "Tell me what you need, how can I help you" thats what I was asked by Daisi. They touched my heart. Public Storage is blessed to have such wonderful employees and I am for having met them..

J. S.

Dont try to rent storage space from here unless you want to get ripped off. I did the online reservation and got the confirmation number for the storage unit. I went there a few days later and they were trying to charge me significantly more, I told the clerk I have a reservation for the lower price I even showed the clerk the email I got on my phone with the reservation code and price I was told I would pay. She said that they tried to call me to confirm it. I checked my phone history and reviewed all my voice mail messages ... NOTHING! Basically they are just scamming to charge a higher rate. Dont waste your time, look elsewhere. The property manager couldnt even return my call when I requested to speak with her, what a joke!

Sonya Dee

Ive been using PS for almost 5 years now on and off and I must say that MARK is the nicest employee there. Probably that Ive ever met in the Waukegan area... hands down. Very knowledgeable. Very Polite. Great customer service skills. I reside in Naperville, IL but once owned a business in Waukegan (and still do most of my business in Lake County) and this is why I am storing at the Waukegan PS. I had to option to move to the Naperville Public Storage, but I remain at the Waukegan location ONLY because Mark is an employee there. If I ever open a new business that requires the service he provides, heads up...Im stealing him from Public Storage...LOL Happy Customer: SD

Susan Doyle

I have been using this location for several years. Now that my children are grown and on their own, I no longer needed a large unit. I down sized this morning and the experience as excellent. Ester was aware of my appointment when I came in and handled my needs promptly. I told her when I was almost done transferring my items to the smaller unit. She waited for me to finish, so she could do the final inspection and vacate of the unit. She was very pleasant, knowledgeable and easy to talk to. I would not use another location. I love the climate controlled feature and the gate access codes, which makes me feel safe while there. A++

Tmi Icon

I checked in to my storage unit recently, and was shown directly to my bin. The entire process took next to no time and even less hassle. I have worked in customer service and I know a good customer service experience when I encounter it. Mark made everything involving the rental clear as crystal, and obviously knows this business like the back of his hand. He also seemed genuinely interested in making sure I got the right storage unit to suit my needs,provide not so obvious details of the elevator operation,and clarified the facility hours of operation and billing procedures. Thanks Mark and your Public Storage staff.

Garrison Andrew

Ive been a public storage renter since 2010 and Ive encountered outstanding service, quality and professionalism displayed by the Public Storage team. Mark the Manager is especially knowledgeable, polite and extremely helpful whenever I come in for moving supplies or to pay my rent. His quickness and thoroughness when it comes to updating my rental balance, showing a new space or selling needed moving supplies is unmatched by other storage places. Mark is a credit upon himself and to the public storage team. I will be a lifelong public storage user.

Kunta kintie Martin

The worst experience ever we did rent from them before but we didnt have no issues this time we have issues we go there we paid for storage now I understand were not giving the $24 back on my worry about that I put $80 down for storage and they wont even give me $64 back so you tell me that this is a good business is not they are rip-off artist they will rip you off trust me believe me they will rip you off their storages are way too high and it stores still have dirt in it on the floor so how you going to rent a storage out.

Dan Juroff

With Public Storage on North Green Bay Road in Waukegan, I feel that my property is safe from the ravages of weather and pests, and secure from access by unauthorized persons. The staff members are polite and friendly, the place is always clean, and theres a well stocked store of moving supplies available, not to mention carts for transporting property to and from my locker. Price is competitive, too, considering the extra measure of protection I get for my money!

Erin Glenn

Rhonda was very friendly and helpful. Its a great place to rent a unit from. They offer great prices too. My husband & I recently visited again to drop off a few more items. We wanted to make our monthly payment while there too. Esther was very helpful. She looked up our information & processed the transaction quickly. We have had very good experiences every time we visit. I would recommend this place to anyone.