Tires Plus of Waukegan

1150 S Waukegan Rd, Waukegan, IL 60085, USA

Address:	1150 S Waukegan Rd, Waukegan, IL 60085, USA
Phone:	+1 847-689-1774
Site:	tiresplus.com
Rating:	4
Working:	7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 8AM–2PM Closed

Location

Photos 13

Reviews 20

Robert Bauman

These guys are desperate for work and it shows. I called to get a price range on brakes and before even inspecting the guy tells me I need rotors too. I can see if you were giving me a heads up, but he was cut and dry on changing the rotors too. My last experience I went for an oil change, the mechanic told me that the previous person who worked on my car put the plug in too tight... Confused I asked him why is he telling me and asked if he needs help getting it out? He proceeded with telling me that he will have to change the oil pan because it will crack if he gets the plug out. I told him that within the 10+ years I have of fixing my own cars, I have never seen that happen. After realizing I have experience in cars and Im not ignorant on the subject, he went back to work. He came back with a poor attitude and told me he only had to replace the plug. Like it was bad news that I didnt have to spend a couple hundred dollars. In summary, they are desperate for work and they are willing to take the chance to see if you lack knowledge so they can take advantage of you. Its no wonder they are desperate for work.

doc izzy

Will never go back again. This is my story. I recently moved to the area and took my Lexus is to their shop since they were close to my work. That was during last summer. I asked them to install a set of all-season tires and new front breaks. A week after the brakes were installed they start having problems. I took it back again and they did them again only to have the same problem again so I took the car to the dealer and that’s what they wrote " wrong parts were installed and incorrectly" I took the paperwork to them and complained so they refunded my money. I thought I was done but then winter came and my all-wheel drive car starts sliding all over the place. I did some investigation and found out that they installed a discontinued summer tires on my car "Fire stone Fire hawk indie 500". If you think this is ok then go and use them. Note: When I called to complain the rep denied that they were summer tires so I read him what firestone said about the tires being summer tires not intended for snow driving so he immediately said it has been past 30 days cannot do anything for you.

Dan Ramlose

Did front brakes on daughters Neon and were asked to check rear brakes. On pick-up, they told my daughter that they could not check the rear brakes because of a frozen lug nut. When I looked at it, I discovered that they had cross threaded 3 nuts. One of the studs broke while removing the nut, another nut (not even an original as the cap was totally different) was *barely* on, 3rd one was stripped as were 2 nuts. I have since pulled the hub and am in need of 3 studs and nuts. What they should have said was "Sorry, we let an idiot with an air wrench ruin 60% of your left-rear wheel mounting hardware and we had to wait for parts." Instead, they let her drive off with a marginally attached wheel.

Jenny H

Owner very honest and took the time to explain why I needed four new tires, actually showed me all the holes in the tires, and how the wear bars were starting to wear already. No pressure sales. Also excellent value, very reasonable price. Many other mechanics are not honest or respectful to women. I feel I can come here anytime and get honest service I can trust... Even without my husband!

Danielle Ellis

This is our third time going to them and every single time its a breath of fresh air. They are honest, friendly and more than willing to explain and show the issue/issues. They tell us if something can wait or if it needs to be done right away. I recommend this place to everyone and Im kind of shocked by the bad reviews. Seriously the best auto shop Ive ever dealt with.

Wava Surprise Eggs!

Worst customer service ive seen in a while. Lazy staff, and even lazier owner. I will never reccomend this place to anyone, which is sad because ive been to other tires plus locations and have had a wonderful experience. If i had to sum this location up in one word TERRIBLE! I would rather trust the guys at wal mart across the street, they are cheaper and friendlier

Bethany Hine

As a return costumer, the manager seemed to not want to work with me as I tried to get my warranty from a corporate Tires Plus to this one in Waukegan (which is privately owned). He suggested I go to Firestone instead. So I did. And I will not be returning to the Waukegan Tires Plus.

Stacy Wilcox

I got good, timely service to have a nail removed from my tire when I brought it in at 5:20pm. The owner (?) or employee I worked with was very friendly. Cost just under $30. You do have to enter the parking lot from near McDonalds and cross empty lots, which is a bit strange.

Suzanne Webb

Tires plus has been working on our cars since the mid 90s. They have always taken good care of us, treated us fairly, and provided excellent service. We have had only extremely positive experiences and great follow-up care. Thanks!

Milosav Jovanovic

Im not pretty sure but this place doesnt deserve 0 stars. They wanted to change me for everything even for parking that I was parked for couple minutes. Never see rude customer service like this DONT GO THERE!!!!!!!!!!!!

Sagar Shah

Best place to get your tires serviced! If youre in the area, their prices are competitive and reasonable. Great group of guys, very friendly and professional with their work! Check them out!

Kurt LaRue

Honest car shop. They look to solve the actual problem, not the symptom. They stand by there work. They had installed a faulty part and provided me a loaner while they secured a replacement.

Michal Zelazny

Simple, just stay away. They will try to squeeze more money out of you and their services prices are ridiculous. Theres a Wal-Mart Auto Center just down the road, go there.

Kalpesh Bagaria

This is a very reliable place for any kind of car issues. I would recommend this place to anybody around the area.

Parimal Mehta

Very knowledgeable, ready to help, fast service and quite affordable. I would highly recommend Tire Plus Waukegan

Pastor Joseph Ikeakhe

Services and a pleasant friendly relationship.

Anonymous User

Very efficient services, respectful staff.

Patricia Burnette

Good customer service Thanks

Shengying Xu

Fast and cordial!