Andy Mohr Honda

Reviews 3

JO

John Hayes

My wife and I went to the Andy Mohr Honda dealership on Saturday the 17th to find her a different car. The salesman, who was very friendly, was able to show us a couple of vehicles in the price range my wife wanted. We took a 2008 Honda Pilot for a test drive. Before the test drive the salesman told us it still smelled of "dog" and that the dealership had the Pilot professionally detailed, however, the smell remained. Despite the smell, my wife told the salesman that she would like to see what they could do for our trade-in to purchase this vehicle. We sat while our trade-in was evaluated. When the salesman returned with the value of our trade-in I was shocked and relayed that I thought their evaluation was an insult. He left and then returned with the manager and after a short explanation "why" they added some to the evaluation to which my wife and I agreed. (This is not why this review is being written.) My wife had looked forward to the car buying experience and I knew that she wanted to finance it on her own to be able to call it her own....so I told her that I would meet her at a restaurant to celebrate after she was finished. I wish I had never left! She met me at the restaurant and began telling me about the "financing". She told me that she had agreed upon an extended warranty package. Sounded good. She then told me that the finance manager searched four different banks and then he told her "you are not going to be pleased with the interest rate". The rate he applied to the contract was 8.2%! I looked up interest rates with my bank and told her I would take care of it when we were home. I told her that I would really like to take the car back to the dealership and cancel the deal. She said she liked the car but she began to become upset and said that she felt that she had been taken advantage of....being a woman that didnt know about all the questions to ask. When we arrived home, I looked over her contract. A $299 (after-market charge) was applied. She did not know what the charge was. I called a bank I do business with and they offered a 3.24% rate and in addition, offered for my wife to become a member so she could finance it by herself (excellent credit score). Yesterday, my wife returned to the dealership. She asked to speak with the finance rep. He told her the $299 charge was for security and he told her that I (I bought a truck at Chevy Plainfield dealership) had also paid this cost (I checked my financing paperwork and did not find this added fee.) He also pulled a book out from his desk and told her that two banks offered a 6.2 interest rate. Today, she returned once again and asked for the manager. She asked why he had not offered a lower rate than the 8.2? He replied, "you didnt ask for 60 month, you asked for 72 and most credit unions wont finance over 60 months. So, why would he have not offered ALL POSSIBILITIES? He did tell my wife that they put the $299 charge on the contract, even though "that doesnt have to legally be there". So she asked him to take the charge off. He stated he would have to send a check in that amount to her address. So.....what other charges dont have to legally be there? She asked him why the finance rep. had not explained more about the financing to her. His reply, "He needs more coaching." Monday, my wife took our three boys to school. When she moved the seats for them to get in the vehicle she found dog hair all over the carpet. Wonder why it still stinks?? Professionally cleaned?? Dont think so. Finally, I would give the salesman a 10. He was courteous, tried to answer questions and give us all information about the Pilot we purchased. All others there at the dealership FAIL!! The CUSTOMER had to find the most reasonable financing.....and that was with ONE phone call. We reduced the term by a full 12-months....and for the other 60 dropped the payment by $30.00. And now the CUSTOMER will have the vehicle detailed with a professional that will do it correctly. Shame on you all that took advantage of a female customer!

TO

Tousif Ahmed

They will trick you. Think twice before going there. One of my friend got tricked to buy an expensive car. They tricked me to do an unnecessary service with a very cost. I trust Honda, and I trusted them. I was wrong, never going back there again. Super expensive. They charge you more than anyone in Bloomington. Detailed Experience: scheduled an appointment for changing oils. I was assisted by Mr. Scott Long. The 60K recommended service for my Honda Accord was already due, so I also wanted to check if I need to fix anything or perform any kinds of maintenance. When I told about that, Scott told me as the service is already due so I should do that. However, he did not specify what services you are going to perform. He also said that they may perform four wheel alignment if its necessary. He told me the whole service might cost $400 and an extra $90 if wheel alignment is required. I trusted Honda and thought maybe its required. I also said him "I believe you are not going to do anything that is not necessary". Unfortunately, I was wrong. He did not show me or told me what services are going to be performed. Before going there, I checked the website and minder item B for recommended 60K services. The whole Minder Item B service cost $496, and I thought he is referring to all that services as he did not specify what services they are going to perform. But, later I found out they only performed Minder Sub Item 2 (Air Filter & Dust Filter Replacement) and Minder Sub Item 3 (Automatic Transmission only) which costs only $234, but they charged me $396. I found out about this when I checked the services performed and matched it in the website. Also, I believe Air Filter and Dust Filter replacement were not necessary for my car as I have changed those two months ago from Midas. The main problem was he did not clearly tell me what services they are going to perform. Therefore, I could not check it elsewhere. Even your in-store charge does not match with your website price. Everyone suggested me to not go to a dealer, but I trusted Honda. Unfortunately, I was wrong. Let me know if you need to know anything else.

DI

Diabolis Maximus

Responded to an add for an accord with a really good monthly payment. I drove it and didnt like it. At that point I was ready to leave but the wife insisted we get a car that day. The dealer brought a second car that sounded horrible. They brought a third car which was better than the first two but the dealer kind of talked it down and pushed me to go for the first car. It felt like he was more interested in getting rid of the accord than finding me a car that I liked. I also didnt appreciate every time I told him what I didnt like about one of the cars he would dismiss me and try to make me out to be an idiot for not wanting to pay for features I didnt want or need. I got the car, regrettably, and the monthly payment was double than what was advertised for the accord and the car I got was cheaper! How is the cheaper car more expensive? This all became a 3 hour ordeal and when I explained I had to go to work they said they would get me some numbers so I could compare the cars before finalizing my decision. They came back with papers for the third car so it seemed like they decided for me. I was told "ten more minutes" over and over and spent another hour waiting. I told them I wasnt sure I wanted the car and I needed to think but once the dealer caught on that my wife wanted a car that day it was over. If I had a choice beforehand I would have went to another dealer but they got my wife interested with their add. After all this I didnt even get to leave with the new car because it took them 2 hours to figure out the gas cap wasnt on correctly. If these people cant put the gas cap on correctly or know to check it first when the engine light comes on then how well do they really know cars. And I didnt even get a Honda!

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