Computer Express

Reviews 4

PA

Paul Wilson

Update June 9, 2015: The review below prompted interaction with David Bell at CE. He was puzzled by the poor review. Apparently, the narrative I had already provided below wasnt sufficient. Several emails went back and forth, in which I tried to explain why I wasnt satisfied, including an apparently fruitless attempt to convince him that the $4 DVI-to-VGA adapters the other employee slide across a counter at me cannot be used to connect an analog, VGA-only computer to a digital DVI monitor. Today, he brought three monitors to Dr. Aziz meeting the required specifications, one more than Id requested. And, he is going to pick up the two monitors that didnt meet the specs, saving me another trip to CE. I never received any kind of apology for or acknowledgement of the previous poor service, but Dr. Aziz got three monitors for the price of two, plus delivery. As my mother used to say, even Babe Ruth struck out every now and then. __________________________________ Original post from June 3: I received very poor service this Wednesday. Two weeks before, I purchased what were supposed to be five dual DVI/VGA 19" monitors for Dr. Aziz. When I got them back to the pharmacy, I found out that two of them were VGA-only. When I called, I was told the owner would be requested to get replacements from another store, possibly by the next day, and that Id be called when they were in. No call the next day. I called CE and was told the owner still hadnt gotten them and that Id be called when they were in. A week later, no call. I called CE and was told the owner hadnt gotten them yet. The next day, I took the two monitors back, to get them out of my way at Dr. Aziz. The guy I talked to wrote a note to place on the monitors requesting someone else to call me when the replacements were in or call me to offer a refund if it was going to take too long. A week later, no call. I called CE and was greeted by a guy who referred to the place as Computer Renaissance, a name they havent used for years. He sounded very confused and said hed call me back shortly. A half hour later, no call. I called CE and spoke with some else, explaining the situation. He didnt appear to be aware of my problem, though he managed to find two monitors with a note simply reading, "Do not touch." He said that all the monitors at CE were DVI monitors. I reminded him that two of the five Id received were VGA, and also said that no one during multiple visits and phone calls had said to me that there were a bunch of available DVI monitors. Perhaps our disconnect was that I didnt specify dual DVI/VGA. He seemed perturbed that I didnt have a list of names of people with whom Id spoken. I showed up at CE a while later that day. He was with other customers, and I patiently waited to speak with him. When another employee asked me what I was needing, that got the first guys attention. Instead of letting me wait so we could have a civil discussion when the other customers were gone, he curtly pointed to two 20" monitors on the floor and said those were my replacements. They dont meet my initial requirement of 19" size, and werent dual DVI/VGA. When I pointed that out, he reached behind a counter and grabbed two adaptors and more or less threw them on a counter in front of me and returned to his other customers. The monitors are too big, and the adaptors dont connect a VGA output on a computer to the DVI ports on the monitors. I found that out later by researching it. Apparently, he didnt know. Anyway, I didnt get what I wanted, was treated very rudely, and was blamed for repeated screw-ups on the part of employees at CE. What I wanted was very, very simple: five 19" dual DVI/VGA monitors. I didnt get that.

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Anonymous User

went to computer express about 2 weeks ago to get my comuter ac jack fixed. time wise they did ok and price wise they were competitive; however when I got home my computer was no longer charging my battery. i called and they asked me to bring it back in and when I did I was amazed to see how much they DID NOT want to help me. I loaded my computer up and they did not acknowledge me for the next 45 minutes. I tried to be polite and browsed thru their inventory and watched from a distance. No troubleshootingAfter about 40 minutes of being there I walked over to the gentlemen who was helping me and asked him if he had another battery to troubleshoot it. Said they had 2 but they werent sure where they were, one gentlemen made a comment on how messy one of their co workers piles was. So I watched for another couple of minutes and decided none of these guys cared. I slowly packed up my computer...kind of waiting to see if anyone would comment....then just left..........TRUST ME....Computer Express doesnt care. If youre in Indy....go to eagle micro.... i hear they are good.....sorry computer express....i gave you a week with my computer, $220, and then an additional 45 minutes....weak

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Anonymous User

i am giving them one star because im nice. not that im no-nonsense, but they LOST my charger to my laptop (the battery is shot, so i NEED AC power). the laptop needs a 9v and they "gave" me a 15.5v, after searching for mine for 20min through poorly arranged stock, proclaiming that it would work (i didnt know it was only a 15.5v at the time) and being that i was kinda in a hurry, i went on my way. needless to say the laptop wouldnt even fire up when i tried to turn it on. so i call and ask them if they have a 9v, since they lost mine, in stock. the non-caring kid on the other end said that was rare and they didnt carry it. when i explained they could JUST GIVE me mine back (unless they sold it), he said they would be getting a shipment in and a 9v should be available within the week; he took my name and my number and said i would get a call back. a week has come and gone. i STILL have no charger. i refuse to buy one, so i will keep calling until i recieve one. i was warned AFTER i went to this place not to go, well, let me tell you BEFORE you go to look elsewhere.

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J.M. Christian

Last July, I purchased a couple of laptops from Computer Express Biz. For refurbished computers, they have performed above and beyond excellent, working better than brand new laptops I have tried in the past. The computers come with a manual with solutions for any problems you might have. Anything I did not understand, I called the company for help, and the people were extremely helpful. One of the laptops mistakenly came with a smaller hard drive capacity than what I had ordered. I called the company and spoke with Nick and Todd, both who were extremely helpful. They sent the hard drive with the capacity that I had ordered the first time without me having to pay any shipping. I bought another computer from them again this year, a desktop this time, and again, it works beautifully. If you want a good computer and people nice enough to help you if you have any questions or problems, I would highly recommend buying from this company.

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