MacExperience

6609 E 82nd St B, Indianapolis, IN 46250, USA

Address:	6609 E 82nd St B, Indianapolis, IN 46250, USA
Phone:	+1 317-217-1610
Site:	macexperience.com
Rating:	3.7
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 10

Reviews 8

Travis H

A few months after purchasing my iPhone 6, the sleep/wake button lost its firm button click. It felt as though some little piece inside the phone came loose. Sometimes the phone wouldnt even wake when I pressed the button, and I couldnt overlook this flaw on a new phone. I decide to take it to the MacExperience in Castleton, mostly because it had a plethora of appointments available; the Apple Store had quite a wait. By the way, appointments are decidedly not necessary, as the store was empty, and the employee didnt care about appointments anyway. On to the story: The employee who assisted me insisted that my case caused the damage to the sleep/wake button. (And here I thought cases were to protect the phone!) After an uncomfortable silence, he decided he should confer with another employee for a second opinion, which was clearly for show. He came back with the bad news and said that the damage was, in fact, caused by my Speck case. He recommended I contact Speck to see whether the damage would be covered under the cases warranty. I asked how he knew the damage was caused by my case, and he answered truthfully: "I dont." However, in all of his years of experience, he had never seen a sleep/wake button fail like that. (I guess he never Googled sleep/wake button to discover that Apple replaced the button on several iPhone 5s devices.) He said it would be covered with Apple Care, but, being the daredevil that I am, I never purchased the extra coverage. In his professional opinion, it was "accidental damage." His last advice was the best he gave and is the only reason I gave two stars instead of one: Go to the Apple Store! Maybe something can be done there. I had to wait a few days, but I did just that. The result? After less than a minute of examination the employee at the Apple Store gave me a new phone to replace the one with the bad button. Was it my case? No, that would be silly to assume. Bottom line, take it or leave it: Dont bother with an "Apple Specialist." Just go to the Apple Store. Save yourself from needing to write a bad review on Google.

Logan Faye Greenwald

I was having complications with my mac freezing up. There are no Apple or MacExperience stores in my location. I drove almost 2 hours for the manager to tell me and demonstrate that the computer was working fine. He suggested that I not use Google Chrome because of the memory it uses. I left the store thinking there was no issue other than the internet server I was using, just to come home with the same issue. When I called the manager he suggested that I again drive the 2 hours again for them to do the testing that would take 4 days just for diagnostics with a $60 charge. This stores management lacks respect for their customers. The confidence that their product is better due to "statistics" does not mean that making it more difficult for your customers is acceptable. Due to lack of other Apple locations in the Indianapolis area, I will no longer invest in this "vintage" mac or any other mac products. In a nutshell, I did not appreciate the conversation with management. My concerns were interrupted with a "matter of fact" attitude. I found it very disrespectful.

Miles S

Terrible experience. Went in to have phone looked at because of camera issues related to 6+ and was told that while the phone didnt fit into the serial number range it was still under warranty and I could come back two days later when they had an opening to repair Roger, Tech Guy even verified that there was a replacement in house so i wouldnt make a wasted trip.. When I arrived for my scheduled appointment the counter kid said that they wouldnt fix it because it didnt fit into the serial number range and they would have to ship my phone in for repairs that will take 7 -10 days. I dont live next to this store, Steve the counter kid made no effort for a solution, just shrugged his shoulders. Im sure the owner Joel Reed is very specific when it comes to billing for the labor. I hope that I can recover some of the time i wasted in traveling to the store to get my phone fixed. I guess if you are looking to deal with a company that employs personal to work with the public with the aptitude of 16 year old then come here...youll enjoy the frustration

Anna Zwergel

Whatever you do, do NOT take your computer here. They told me it would be $600 to repair my broken logic board and top case and when I went to pick it up (after more then double the expected time had passed), they told me it would be $800. So they increased the price over what they quoted me by over $200. Also, they scratched up the whole top of my Macbook Pro. It was also completely covered in dust. I asked them if I could have some type of discount due to the scratch and they flat out refused. I asked to speak to the manager and they told me he would get back to me and never did. So my computer works, but it looks awful. These people are dishonest and will scratch your computer. Whatever you do, dont go here. Youre better off to just pay the slightly higher rate for the Apple store to do the repair because at least they are more careful with your belongings.

Leah Mimi

I give this place 1 count them 1 star. I would have given them 0 if they would have allowed me to post with 0 stars. This was the most awful MacExperience I have ever had. Not only did they give me the run around but they also gave Apple Care the run around too. It was so bad that Apple Care told me that they were not a true Apple Store and I would get better customer service at their other "Real Apple Store"--Apple Care made the accommodations and WOW was I impressed! Not only did I get my phone fixed but my iPad too (plus I bought some other supplies). I dont mind spending money when I know I am being respected and appreciated. Apple you will always have my business--MacExperience not so much!

Bill Jimerson

I used MacExperience for a MacBook Pro repair. The computer had been dropped and the display was non-functioning. I was told that it would take 4-5 days to get a diagnosis, although it took an extra day or two to hear back. Once it was diagnosed, communication was fast and thorough. My computer was shipped to an Apple repair facility and returned in perfect condition within about two days. Repair prices were quoted in advance, and thats exactly what I paid when I picked it up. Very happy with the experience, would definitely use them again. Hope I dont have to.

Scott Deal

Horrible experience! I took my 6 year-old Macbook Pro in for upgrades to the RAM and a solid state hard drive, and when returned the computers wifi device was broken beyond repair. MacExperience refused to accept any level of accountability for this. I then purchased a usb wifi device from them and that also did not work. They did take a return on the usb device (since it was brand new), but I am out over 500 dollars for the purchase a new Logic Board from Apple. NEVER take your computer to these people!

Anonymous User

Indy may have an Apple Store. But when I rate my experience with the apple store versus the Mac Experience. I typically walk away frustrated from the Apple Store. The Mac Experience is a completely different story. Being a business customer I need people who I know I can trust to work on the problems I find that I have. To this day I have not been disappointed by what they have been able to deliver. Every problem has been fixed. Look forward to continue working with them.