Northeast Auto Service

5155 E 65th St, Indianapolis, IN 46220, USA

Address:	5155 E 65th St, Indianapolis, IN 46220, USA
Phone:	+1 317-475-1846
Site:	autorepairindy.com
Rating:	4.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–2PM Closed

Location

Photos 24

Reviews 12

Brittany Anderson

My vehicle suddenly started misfiring on the way to drop my child off at school. My boyfriend changed the plugs and wires immediately and it was still misfiring. We dropped the vehicle off the same day. When we dropped it off the only issue was the misfiring. The mechanic claimed one of the brand new plugs was bad and he replaced it along with the coil pack. I went to pick my vehicle up. I paid and got in my car and it was still misfiring. The mechanic that worked on my vehicle was outside so I told him it was still misfiring. He said well its better than it was. Right away I was furious. I brought my car in and paid for it to be fixed not to be better than it was. I then talked to Brian and he drove it. He came back and agreed that it was still misfiring. I left my vehicle there to get fixed. They couldnt figure out why it was misfiring so I went to pick it up. When I got there they claimed there was gas on the plugs, but when my boyfriend changed them that morning there was no gas on the ones he took out. On my way home my car overheated. I drove the same distance to drop it off and it never got past the halfway mark. Magically most of my coolant was gone. Filled it back up with coolant and it never leaked. We take very good care of our vehicle and would never let our fluids get that low. The mechanic was clearly upset that I didnt accept the work he did and he wasnt getting paid. He got his revenge by sabotaging my vehicle.

Nicole Riz

Do not waste your money here. They will try to sell you everything you dont need and they dont stand behind their work. :( I spent almost $500 and they didnt even fix my problem. When I asked why it wasnt fixed, they gave me a bunch of excuses and told me they didnt provide the service for the part that needed fixed (although before they did the work, they told me it would fix the problem). I had them save the parts they replaced and there was no sign of damage except on the brake pads (which were only halfway worn), but they refused to refund any of my money. They also moved my tires around without telling me, which made it more difficult for the better mechanic to diagnose the actual problem. They also took twice as long as quoted to do the work and rarely answered the phone when I called to check on it. When I brought it back because they didnt fix it correctly, they didnt put it to the front of the line like I would expect.

J. P. Cavanaugh

I started bringing my cars here on the recommendation of a friend and have not been disappointed. I consider myself reasonably knowledgeable about cars and look for a shop that will explain things to me at a little higher level than most shops will. These people have been a pleasure to deal with. I have had two separate repairs made and each time the car was done when they promised it, was fixed right the first time, and for a very reasonable price. I have also had regular maintenance done with the same great result. I would not hesitate to recommend them based on my experience. So happy to have found you guys!

Caitlin Phelan

So glad we found this place after moving to Indy. They have never charged us for diagnostics and have been able to fix our problema sooner than any other place would. They are more than fair with their prices and it usually ends up less than what we were quoted (they always call if it will be any more then quoted). They even offered to come pick me up and take me to the shop so I could pick up my car when I needed it to get to work and my husband wasnt home to take me. Id recommend this shop to everyone. Even better to support local businesses.

Dave Handler

Ive been coming to these guys for about two years now. Ive never gotten steered wrong and have never been told I needed to repair something that really didnt need to be repaired. They do great business and thats why the place is so busy all the time which is a good thing! I cant speak highly enough of Northeast Auto Service. Car repairs are something that we all dread, its expensive no matter what. But getting gouged shouldnt be part of the repair or preventative maintenance. Bottom line is this is a great place to get your car serviced!

Charlie Nguyen

Great service! I had an oil leak that drained a bottle a day. I thought it was a huge issue and thought that I had to get an oil pan replacement or something of that nature. At first, they said "Oh my! There is so much oil coming out" and I was scared. Then, it was something simple as a hole in a filter. They only wanted to charge for replacing the filter but I went ahead and got a new oil change. Very honest. I will be back.

Anonymous User

Seems like most repair shops are either trying to sell you repairs you probably dont need or are dealer shops charging you out the butt for parts. This shop is neither of those. They will tell it to you straight and fix in reasonable time, at the right price to boot. Good thing they are hidden back there, otherwise they would be packed and I would never get my car fixed. ;) Best kept secret in Indy.

Alex Norton

These guys are great! Theyve done work on several of my vehicles, and just today they looked at my Corolla that has been making a loud noise. I was worried it was a serious mechanical problem, but Keith looked it over, took it for a test drive, and found that it was just due to uneven tire wear. To top it off, he didnt even charge me for his time!

Anonymous User

Was suspicious of having a blown head gasket so I took it in to have them run a block test. Test indicated that the head was just fine. Gave me some unbiased advice as to where to go from there. Block test was priced fairly. Told me that I was low on oil and that they went ahead and topped it off without any additional charge. Friendly staff.

caleb oliver

I went in to have my timing adjusted. They found a throttle control sensor unplugged and let me know they fixed that as well. Got right in with only 20 min wait. There was another customer ahead of me. Quoted me $36 over the phone and when it was done they said just give em 20 bucks. Great group of guys. You can tell they have a good rep.

Jeff Bell

Took my 98 Lincoln Navigator in for repair of window motor, Keith found motor was okay and fixed broken handle. He saved me a lot of money and didnt attempt to find other problems just to make money. Highly recommend them! Will come back next time any of my cars have engine problems!

Mirza Baig

Its a fake news that they do not charge for diagnostic. Called them today and asked them if they charge for diagnostic and someone on phone told me they charge $55 just for the diagnostic. Come on, you are just trying to do diagnostic not buying part for customer