Victory Honda of Muncie

4901 W McGalliard Rd, Muncie, IN 47304, USA

Address:	4901 W McGalliard Rd, Muncie, IN 47304, USA
Phone:	+1 888-392-9145
Site:	victorymuncie.com
Rating:	4.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 8:30AM–8PM Closed

Location

Photos 100

Reviews 4

Sonny Gimenez

My ignition cylinder froze in my Honda Ridgeline. After investigating possible reasons on the web and asking various experts, I decided to take it to Victory Honda and have them replace the cylinder. I spoke with "Michelle", explained what was going on and asked that they order the part and make an appointment to have it replaced. She continually asked if I wanted them to "diagnose" the problem but would have to charge extra for it. Excuse me, what is there to diagnose? The cylinder froze, it needs replaced. End of story. After convincing her I did NOT want them to run diagnostics on my vehicle she agreed to order the part but had to have the truck in the shop to make sure they ordered the correct part. (Why they dont keep these types of parts on hand, even if its just one of each, is beyond me.). Anyway, I had the truck towed in, an additional expense, and was told that it would take 3-5 days for the part to arrive. So, I waited to hear that it had been received and replaced. Meanwhile, I did some more digging. I called around to different auto parts stores to see if I could find a replacement part. Each one had one IN STOCK, they had both OEM brand new and rebuilt. I inquired about the price and it was HALF of what "Michelle" quoted me. What was supposed to be just a few days in the shop turned out to be over a week. First, the part arrived late, then I was pitched the diagnostics thing again. (No, I will not let you hunt for more problems that will cost me more money.) Then there was a problem with the installation because of the after-market remote starter. I was told they had to cut the wiring to the this starter. (This wiring was done by a professional company and when I consulted with them, it was not necessary to sever this connection.) Meanwhile, the cylinder had run into a delay of some sort and would take longer to arrive. I proceeded to an auto parts store and bought the replacement part myself and took it to the shop. Low and behold, after it was installed, the shop then told me the truck wouldnt start and that they would have to run diagnostics to find out why. (They got me for that diagnostics thing after all.) Turns out the actual started went bad, gee I wonder why. I told "Michelle" I wanted the removed parts so I could return these "cores" to receive the deposit. This must have surprised "Michelle" because she immediately put me on hold. Im assuming to panic for a second because that meant I was no dummy and knew this little secret the shop uses to make more money. She then got back on the phone and said it might be able to be arranged assuming the tech didnt already dispose of the replaced part. (I got the cores.) What was supposed to be a simple swap ended up being a drawn out ordeal and I ended up being charged twice my original quote price, you know because they had run diagnostics and replace the starter, the extra time, etc. I was charged for 5 hrs of labor (but they had the truck for over a week), diagnostics, and parts. Next time, Im doing my own repair using eBay, YouTube, and common sense. We used to buy all of our vehicles from Victory but because of this kind of run around and up-charging, we stopped. Instead of assuming your customer knows nothing about cars, how about assuming they are mechanics and know EVERYTHING and treat them that way?

lab1042

Stopped by back in October or November of 2016 to look at the new Ridgeline. No issues with the visit, salesman was very helpful, went over all the features and let me take it for a test drive. At the time I wasnt ready to buy since I still wanted to look at a couple other vehicles (Colorado, Tacoma, etc). Salesman was aware of this. Left my contact details and went on my way. Was called about a week later, which I had no issue with. Still hadnt looked at other vehicles so had not come to a decision yet. I emailed the salesman in Dec (?) stating I was going to hold off until after the holidays to decide anything. I got a call from a "customer care" person in January wanting to know if I was still in the market. Told her I decided to hold off for now. She said ok, and when I was ready to buy, please give us a call. Said I would, and I thought that would be it. Well, it wasnt. Since that call, the same person has called both my cell and home phone number (I only gave the salesman my cell, did she look me up in the phone book?) at least 5 times. I understand you guys need to sell cars, but I dont appreciate being hassled about it. If anything Im starting to NOT want to buy from you. If I say Im holding off for now, and she says call us when youre ready, that should be the end of the calls. Five stars for the salesman, minus two stars for the multiple phone calls.

Debbie Heck, MD

Wed been considering a purchase of a Honda Odessey for a few months. The Saturday of Labor Day weekend with 2 of our grandchildren (aged 3 & 5) was ideal for a trial run. Our experience couldnt have been better with the assistance of Jeremy Rees. We were in the parking lot & Jeremy came to our assistance. He helped us transfer the carseats from our Accord to the minivan then joined me in the passenger seat for the test drive with my husband in the center section. As we went thru the country roads then onto I-69, he explained each of the features well. At the first stopsign I was introduced to the wonderful feature showing how I could see the cars in what would have otherwise been my blindspot. .Back at the dealership our grandchildren had a wonderful time at the play area for the time needed to complete the paperwork. The price we were offered was exactly what Id hoped. Jeremy went over all the optional settings that can be so confusing in these new cars. Since my husbands 2003 Accord is still going strong, we should be driving this car until were ready to pass it along to one of the grandchildren for $1.00 to pack belongings in on the way to college. Since they range from 6 1/2 to 8 months, you know we plan to keep this for quite awhile. We highly recommended Jeremy Rees and Victory Honda if you are considering a new or used car.

Corie McCoy

Purchased a used car and within a week I had it back in the shop. It drove fine for two days and then it wouldnt accelerate properly. They had it for a week and "could not figure it out". Two months later the issue was still there. I asked about it again when I went for my oil change. The three month warranty ran out after that and I took it back because I had car doc and the issue was worse. I was then told they found it right away but it was in the engine and they could not fix it. I took it to American Chevy (best price) and $1246 later its fixed. They never answer their phone in the service department and never call back. I found their sales team to be rude and gave me a horrible price for my trade in. Yes I bought the car because I needed it. However, their lack of communication and failure to fix an obvious problem from the get go has now put me in the hole financially. Hope I can keep the lights on in my house.