Bachman Collision Center

9804 Bluegrass Pkwy, Louisville, KY 40299, USA

Address:	9804 Bluegrass Pkwy, Louisville, KY 40299, USA
Phone:	+1 502-719-3830
Site:	bachmancollisioncenter.com
Rating:	3.2
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 50

Reviews 12

Jamie Pyron

I recently had work done at Bachman Collision Center and being that I havent ever really been in a wreck before, I took it to them because my adjuster said they were a GMC dealer. My adjuster didnt suggest Bachman but said they did good work. I went with my gut feeling (and it was close to my adjuster) and chose them because I figured being a GMC dealer it would be done right. First things first, not once, did I get a call the entire 2+ weeks the had my vehicle from them to just give me an update. I had to continue to call back to back, to get an update. I was told upon ordering parts and dropping my vehicle off, I would receive an update every Friday. Upon Friday rolling around, I wouldnt ever receive a call. My opinion is thats just extremely poor service, people are typically flustered already because they wrecked and they arent going to have the vehicle they normally do, the least you can do as a company is call them and provide updates when you say your going to. As far as the work goes on my vehicle, besides the window tint, the body work looks great and the people at the front desk were very friendly. But a friendly reminder that customer service is important because it is often the only contact a customer has with a company. Customers are vital to an organization especially when they are spending hundreds of thousands of dollars to your company. A company with excellent customer service is more likely to get repeat business and referrals from customers. Words are meaningless without intent and follow through, so when you say your going to do something, do it.

TheMaddimus

I had a spot on the roof of my truck fixed under warranty (truck is a month old). When I picked up my truck they had mounted my OnStar antenna wrong and crooked. They did not clean my truck leaving compound caked in the vents, dash cracks, window/lock controls and all over the carpet and seat. There were finger prints in my headliner where they must have stood on the inside of my truck to buff the roof and my spray in bed liner is still stained with white buffing compound after scrubbing it with a brush and soap several times. After bringing this to Joes attention he fixed the Antenna and said "well they wear gloves"....really? I can not understand this level of service because every time Ive dealt with Bachman Sales and Service they have been five start great. Andrew the sales manager, Arturo the sale professional, and Tony the service rep. are all Aces in my book...Now only if Collision could take lessons from them.

Jeremy Ryan

No attention to detail. I had a quarter panel replaced and the rear bumper painted. The quarter panel paint does not match the finish on the rest of the car - it is hazy with deep swirl marks. Tint was replaced on the Corvette Emblem and it is already peeling off after 1 wash. They left gaps between the rear bumper and quarter panel and said "theres nothing we can do about it." They quoted a price of $2,300 for the repairs. When I showed up 5 days later, they gave me a $2,600 bill with no additional labor involved. They showed me where a couple $50 trims were replaced, and somehow that raised the price by $300. Of course I refused to pay that. Poor quality, poor business approach, very nice girl at the front desk. I will never have them work on one of my cars again.

Terry Maas

I was rear ended while in stop and go traffic on Hurstborne. I have a 2010 Tahoe and the body damage to the rear was extensive. I was helped by Steve Hammel and he thoroughly explained what was happening each step of the way from the estimate to when the repair was in progress. He both called and emailed me while my SUV was in the shop and made it a much better experience than I was expecting. Gina at the front desk was very helpful and friendly. My vehicle looks as good as new. Cant even tell it was in an accident! I will recommend Bachman Collision to anyone who needs body work done. Thanks for turning a stressful time into a pleasant experience.

Anonymous User

We took my husbands car there to be fixed because it was "guaranteed" by Geico. Total lie! When we picked up the car the door handle did not work and a headlight sensor light was on. Bachman of course had nothing to do with the sensor even thought the car was side swiped and all the repairs were right near the wires that ran to the headlight sensor. Bachman denied liability and Geico will not fix it either because it was not caused by the accident directly. Crappy service from both companies. Do not believe their guarantee! Go with the body shop you believe is reputable. We wish we would have!!

Keith Ware

I will never have Bachmann work on one of my cars again. We just picked the car up after they had it for almost 6 weeks. Every week when I called them to ask about a status I was told that it should be ready by the end of the next week. When I saw the final revised bill it was over $8,000 for a car I only paid $11,000 for in the first place. My first question is why didnt they total it. I have come to the conclusion that their estimator is incompetent. You can use them if you want. Just be prepared.

Brad Clark

Upfront communication was good. After taking the vehicle home I reviewed the work completed and was terribly disappointed. I called to discuss my concerns and was told the issues were a manufactures issue and that is the best work they could perform. Also the trim pieces were scratched and was told that all parts come in scratched. Was told the service manager would call to discuss and never heard from anyone. Stay away!!!

Blanca Oropesa

Progressive took my car to Bachman Collision Center and my opinion so far is excellent. They finished the arrangement, which was great, before the scheduled date and my car looks like it was never bumpy. I was happy for his work. I got to pick it up after office hours and it still opened. Thanks for the attention and for the excellent work.

Robert Ethier

Great experience. They did great work for a very reasonable price (compared to other quotes I got). Also, I did have one issue (not related to quality) with something but they went above and beyond my expectations to make things right. If I need body work again I will definitely go back.

Robert Crouch

Danny was the best Ive ever seen. Had gotten my car fixed and not but a few weeks later someone hit me again in the same spot and this man got out there and did some compound magic on the transfer and got it looking like new. Great service and great work. Will definitely return again.

Gary Wilson

I dealt with Steve primarily and he was very good at telling me about everything that was happening to my car almost daily. They did a great job and my car looked better once they finished than it did when I bought it. If I ever need work done again I will definitely be back!

Jessica Lugenbeal

Steve was amazing and super helpful in getting my Ram 1500 back to top shape! He was very patient and was great at explaining everything along the way and he kept me updated! THANK YOU SO MUCH!