Time Warner Cable
| Address: | 1608 Vance Ave, New Albany, IN 47150, USA |
| Phone: | +1 844-757-2833 |
| Site: | spectrum.com |
| Rating: | 2.4 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed |
Location
Photos 3
Reviews 23
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bill wood jr
Have been longtime customer of Insight which Time Warner bought. Had over due amount been paying off since Nov. 2014. I receive 2-3 automated phone calls a day demanding payment even though I pay my monthly regular bill + extra for past-due amount and have an agreement to do so. They are the only authorized cable provider so there is no choice. I have never been hounded such like this before from any other company. It is basically harassment of a paying customer. Their services work fine if you can put up with the harassment. If you use Net-Flix or Dish or some other for service, I recommend you not become customer of harassing Time Warner Cable. When I finish paying the last 50.00 extra I will be looking for different services hopefully from a provider who appreciates my business.
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Shaun Dixon
Should change their logo to a Honey Badger... why? Because here is a company that truly does not care! Horrible Customer service since buying out TW in my area. As soon as buy out happened Spectrum jacked my rates and when I called and told them I was on a promotional price with TW, they told me that THEIR company doesnt honor promotional pricing for existing customers. Well, so long! Its been a tolerable 7 years as a loyal cable customer, but my $25/mo direct TV package has more channels, dvrs in everyroom, and while not as reliable Ill deal with it while saving $100/mo.
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Cindy Richey
Every single customer service related issue has been a nightmare. I cannot stress enough, how horrible this companys customer service is. We finally reduced our service from originally having phone, cable, internet to only internet service because of the terrible service. Now Internet has again been out for two days, cant even talk to a person who can even bring up our account because theyre unable to understand English. I will change our service at the first opportunity and hope this company goes under.
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johnj28
Long time customer leaving due to price increases. Their effort at trying to keep me was to lower bill by $15. Im switching to DirecTV due to New Customer offer, but eventually will end up with Streaming service like SlingTV or DirecTV Now. Wish other Internet options were available where I live. I have to keep them for Internet and Phone! Time Warner local people are ok, but SPECTRUM customer service is NOT!
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Matt Koch
Over priced for how terrible the service is. Customer support is horrible. God help you if you actually have to make a call to them. No matter what speed Internet you pay for, expect to actually get half of that.
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Josh Evans
Little personality from the lady behind the desk. Not much of a thanks was given for returning my equipment due to moving and asking to go ahead and pay off our final bill.
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Andrew Dash
This was a shabby office. However, Kat provided great customer service and helped not only me but the four other people who were also in line.
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Justin Harris
Really quick service and good customer service with the lady behind the desk. Appreciate her help and actually helped me save money.
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Chris Laduke
I call the company and they hung up on me after they told me about my bill i told them i didnt call about my bill
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Tom Mousty
Great services at High prices. Had to drop my package deal so now im down to only phone lines. :(
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Matt Underwood
Local office is great, wonderful to deal with. National customer service needs to take note...
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Joshua Moore
Poor service. Have to call in almost everyday with a connection problem. Dont recommend at all
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Rob Kaiser
Very poor customer service. Told one thing and then they do another thing constant circle.
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Ronald Ballard
Great at offering new customers deals.. not good at offers for long time customers.
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whitney swincher
Overpriced but and slow but they will try to work with you to keep you.
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Shannon Hall
Internet service is slow for extreme Internet
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Kelly Grangier
Poor customer service, exorbitant prices
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Stephanie Kemp
Fast and easy on getting your bill payed
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Tim Donan
Went to antenna tv. Saving a bundle
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david curtsinger
The support here is no good at all
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Robert Nugent
Your customer service SUCKS!!!
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Samantha Flick
They are always busy
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Catherine Fulkerson
Nice people
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