Troy Cablevision, Inc.

Reviews 10

TR

Troy Walbaum

Ive had worse internet, but Ive had way better. Mine cuts in and out sometimes, or dips below 1/3 of the advertised speed. The price is much higher than it should be (this is the case for most ISPs in the States, though... dont look up what other countries pay unless you want to have a stroke) and if you only want internet be ready to pay even more for a "single service fee". Tech support is so-so. Dont even think about trying to get them on the phone. Ive never - NEVER - been able to reach someone via phone. Depending on who you get, customer service might be nice and helpful or it might be horrendous (confrontational, refuses to help, makes things difficult and complicated to get you out the door, etc.). Overall, Troy Cable sucks. When its working as advertised its nice but God help you if you run into the smallest hiccup. *UPDATE - 10/14/2014* I recently moved to a new place. My internet has been generally reliable, only dropping to garbage a couple times (should have 100% uptime considering the price, though). One thing that pissed me off is when they set up my new service, they got my email wrong so I never received a bill. I went in a couple days after I expected to get my bill to ask why I hadnt received it yet only to find that the bill due date at my new place was half a month different than my last one and my bill was overdue. They made a clerical error and I had to pay the late fee for it. Customer service couldnt care less that they screwed me. They just wanted their money. Please save me from this monopoly, Google Fiber!

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SP

SplitFactions

Your customer service and IT apartments are very friendly and patient but have done very little to actually solve our issues. And despite being on the phone with them several hours at a time, weve only been told what our problems are and no way of how to fix them (that have actually worked). Im not taking away from the fact that they try tried to help us, because they did. However, despite the work being put forth, theyve seemingly made no progress in solving our issues. We even upgraded our plan to Diamond (or the $80 plan which is the best our building gets) and changed our channel to try to get less congestion from the apartments around us, and believe it or not, it added to our issues. Im starting to believe that its impossible to actually fix our heap of problems (constant internet dropping and crashing of web pages, etc.) and that we should just settle with what we have or switch to AT&T. Please respond ASAP so that we can know if we need to keep calling or not. Thanks! :) P.S. We are in Building E. of University Corners.

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SC

Scott Pearson

The other reviews speak for themselves. I pay $79 just for internet, and its supposed to be "top tier". I average 18 mega bits per second which equates to an average of 2 mega bytes per second. Troy Cable will slap you with a $10 fee for "single service" meaning if you dont have cable or phone service they will charge you for the heck of it. One way or another they are going to reach into your wallet and take your money. Unfortunately there is no other service in my area that will offer better speeds, so Im stuck until I move. The only saving grace from the one star review is they have been prompt in responding to issues, but still... Ive had plenty of ISPs from various different states and one would expect to pay far less for outdated speeds in a world where my cell phone seems to have faster internet speeds. nuff said.

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MA

Matt Meriweather

Worst customer service ever!!! This is what $29,000,000 in Obama stimulus money gets you...A company that is in way over their heads, with exaggerated internet speeds, non-existent customer service and high prices ($55 for mid-level internet)...unless you live in govt housing-then it is free!!!! Oh and they have a monopoly in 4-5 counties in southeast Alabama...so the consumer is pretty much hosed...The only other alternative is satellite may as well go back to dial-up...There customer service line rolls the caller to a messaging system, forcing one to leave a call-back number...so one cannot even speak to a tech...:(:(:(

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CH

Chris Mcbride

Troy cable has the best and friendliest customer service I have dealt with in my adult life. I understand that cable companies are fighting an uphill battle and the satisfied majority are often silent while the minority of us who feel we have been wronged are quick to voice our opinions. I suspect Troy Cable has spent a TON of their own money expanding fiber internet in the area, and with that understanding and the knowledge that they are a locally owned business I am happy to pay the price they ask for in their packages for as long as they can continue to give me quality internet and customer services.

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JE

Jessica Nichole

I called earlier today because the internet was out, yet again, when the internet is out at least 2-3 times per month for hours! I work from home and losing up to $70 per hour when I cannot make my appointment times. Woman said she would have someone out by the evening (it was 11 am when I called). I asked if that was really the earliest time, she got irritated and said "Yes, that is SERIOUSLY the earliest they can come out. If you dont like it, switch to AT&T." Well, you know what? I will. This is the worst ISP I have ever had in my life. I am not going to lose business anymore.

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EM

Emily Collins

Called to inform them about my router not picking up certain devices. The guy tried a few things and nothing worked. He said I needed a new router. Spent $80 on a new router and my internet is still not working. They told my husband we needed to upgrade plans. Now why would we pay more for internet services that currently do not work? Called this evening and an answering service took my call but could provide me with absolutely no help. Now if you can pay for an answering service, why cant you pay for technicians to be there at night? Ill take my $70 a month somewhere else!

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LE

Leanne Childs

Worse cable company we have ever had. Internet comes and goes, we have made several complaints and always get excuses. The cable is also sorry along with the customer service. They are the only company available to us and they know and do not care if you are satisfied or not. Our bill also went up about 30% when they took over so not only is the service far worse the price is higher also! I have always preferred cable over Dish but I do believe I will be looking into Dish or Directv and see if we can get more for our money, better service and better customer service!

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A

Anonymous User

Ive gotten better customer service from a fast food restaurant at 3am...this place is a huge joke. Ever since they bought out Cobridge, they treat Cobridge customers like Jews in the 1920s. They know you have no other choice but to have service with them, so they feel no need to be nice to you. The lady not only shouted out my social security number for everyone to hear but she also refused to try and "sell" me anything. I had to ask HER what my bill was going to be before I signed the contract. RIDICULOUSLY HORRENDOUS CUSTOMER SERVICE!

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BU

bull devane

Troy Cable internet alone is horrible. They tell you a description of what you are supposed to receive, however you only receive maybe half of the description. The internet cuts in and out, you can not play any kind of gaming console on Troy Cable Internet. As well as you cannot surf the web while someone else is trying to do anything on the Internet without it messing their service up. They also increase the price without any acknowledge to the customers. My advice is to get another cable provider.

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