Walmart Tires & Auto Parts

Address:	534 S Duff Ave, Ames, IA 50010, USA
Phone:	+1 515-956-3551
Site:	walmart.com
Rating:	1.3

Location

Photos 9

Reviews 8

Zachary Eldridge

I went in for them to fix a tire that was deflating. At first the man was very friendly and got me right in. I arrived at 5:30 p.m.. They told me it would take 45 minutes. Seemed a little high, but they did have one or two cars in, so I figured those must be larger repairs. I waited for two hours and forty-five minutes. People much angrier than I was were piling up in the lobby. Finally, I get my keys back and leave. They tell me they found a screw in the tire and sealed it up. The next morning, my tire had gone flat again. I went in after work, where the lobby was already filled with impatient people again, many of whom I recognized from yesterday. This time they told me they could do it in 3 hours. The employee treated me like I was lying about the failed repair. After telling them that I didnt have time to wait for three hours, or seven, based on yesterdays experience, I asked for a refund. They refused and wouldnt help me come up with a plan to get it fixed right, just telling me over and over again that they are first come first serve. I finally left. Im not willing to wait triple the estimated time for them to make simple repairs that arent even done right. Ill pay a little more at a competent tire shop.

Brandon Fisher

After waiting 2 and a half hours for them to seal ONE tire, I get in my car finally about to leave and I notice my brakes are completely shot. I coasted back into the parking lot and go inside and get one of the mechanics. He comes out and looks under my car and notices that its leaking and says that it wasnt their fault. I remind him that they were working perfect when I brought the car in and that the brakes didnt work after I got it back from them. He tells me it wasnt their fault again and tells me to call another mechanic in town to fix it. Awful service. Would not recommend them at all for anything. Waiting on a call from Car-X tomorrow morning to see how much damage Walmart caused me.

Wie Chung Chai

Dont ever get the life time tire rotation and balancing from them in Ames location, walk in couple time no matter at 9 in the morning or 2 in the afternoon, wait time is about 2 hours, even they only have 1 car in the lot and 3 car inside, very slow and not friendly service, I will bring business elsewhere.

Mary Rothermund

No customer service whatsoever. I went in at 8am on a weekday for a small service on my vehicle. I waited at the counter for over 10 minutes, even making eye contact with employees in the back, to no avail. I left and went elsewhere. For your sake, take your business somewhere else.

Berrett Rice

They really are unbelievably slow as others have said. But I got my tire for 43 dollars after being quoted 110 at another auto shop across the street. Ill wait an extra hour for that.

M Thatcher

Very rude and unprofessional! They have no desire to wait on you as a customer and I wouldnt tell my worst enemy to go here even if they only needed new wiper blades.

ikkyun song

VERY RUDE. Even, the representative hung up in the middle of the call

J Wess

Worst customer service I have seen in 30 years.