En Tire Car Care

Address:	118 SE 5th St, Ames, IA 50010, USA
Phone:	+1 515-233-1700
Site:	entirecarcare.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–3PM Closed

Location

Photos 5

Reviews 8

Joann Tran

Worst experience Ive ever had! Took our car to get a full alignment and left with only the front done on a REAR wheel drive car. You would think the guys there would know were focusing on the REAR since it is a REAR wheel drive car. Called and they apologized and told us to bring it in the morning and they would have it done within an hour. Brought it in the next morning (keeping in mind weve already paid) the guy that was there said we would have to leave it there for a couple hours. Told him Tyler said it would take an hour and he told us "I dont care what Tyler said. Im telling you this now". Great customer service. This was AFTER 15 min waiting in the lobby for them to get done arguing in the garage. Ill deff take my time to go to Firestone. This would be the 3rd time wed have to take the car there for THEIR screen up! They also didnt take us seriously and werent going to redo it at all until my fiance had to point everything out to them that they then realized he knew what he was talking about. Maybe these men shouldnt be working in this field.

Anonymous User

I dont see where the negative reviews are coming from. I needed new tires, so a friend of mine who is a mechanic recommended this place. When I went in to get a quote, the younger gentleman who helped me was very friendly. I ended up making an appointment to drop the car off the next day and they could put on the tires while I was at work. The next morning, the same guy gave me a ride home in his personal car so I could take my truck into work. Thats what I call service! When I came in from work, the tires were all on and I settled up the bill. The next day, one of my tires was partially deflated and I was getting ready for a long trip. I swung by Entire to tell them about it, and they got my car right in to fix the problem. I wasnt there for more than 15 minutes before they had me fixed up and off on my trip. It ended up being a valve stem which Jeff (the owner) predicted. After that, everything was fine. I would defiantly recommend Entire Care Care to anyone looking for new tires.

JULIA LANG

Was about 15 minutes into Iowa from Minneapolis when I noticed my tire light was on (a day after getting my car serviced at my dealership) my car was also pulling to the left a lot so I freaked a little. I was driving to Lafayette, Louisiana on my own and with no second opinion to refer to I decided to get it checked out. The walmart on duff road couldnt get me in for an hour so I decided to check out the next place I saw. I walked in and explained what was going on and Im sure I seemed like a naive girl with no knowledge of cars or car problems but I said I was on a trip and a time budget so anything was appreciated. They had me taken care of in a half hour, checked and filled my tires and the guy at the front desk told me I should probably get my tires rotated but that it was not urgent and could wait til I got to Lafayette. They didnt charge me anything even though I walked in an took up their time and they definitely gave me peace of mind for the rest of my trip. Definitely recommend!!

Jeff Feldman

Bought a couple new tires from En-Tire, a few days later I noticed damage to the fender around the wheel well, thought about where I had been with my car in the previous few days and came to the conclusion this damage most likely occurred at their shop. After several attempts to stop in and talk to the owner I finally reached him, he of course denied having anything to do with the damage. I figured from the start they would deny being responsible, in which I think much differently, but the owner was also very rude to me when I talked to him and very short. I had also asked them to rotate my tires and they also did not do this. So just a warning before you do business here to check your car for damage when leaving the shop, it appears their mechanics can be reckless when dealing with your vehicle.

Anonymous User

As a former mechanic I have seen a lot and am skeptical of every shop. I took my car in for two new tires and a front end alignment given i dont have the equipment at home to do this. My buddy at a local parts store recommended this place and although the guys at the front desk arent that friendly, I could care less because my car was done right at a very reasonable price. They never called when my car was done, I had to call to find out. I would rather have poorer public relations and a correctly fixed vehicle at a fair price than vice versa. The alignment was only 50 bucks. Thats cheaper than anywhere else in town. In the end two new tires and a front end alignment for 228 bucks was pretty good considering i was expecting to drop about 300

Kevin Liew

Suspected a bad wheel bearing coming from the howling noise during cruising. Called another place who did tires and they impolitely told me to wait until the next day. But not En Tire, I was told they could see me right away to check if everythings alright. They diagnosed the problem instantly and said new parts would be here the next morning, super efficient. Now honesty is hard to come by, after they installed the new bearing, I was told it was defective even though the noise was gone. They could have easily sent me off and I wouldnt know. Instead, I was told to bring my car back in 2 hours to have a new, new part replaced. Ill be back for future tire/wheel jobs. Thank you Jeff and team!

Kris Scott

I had over 100,000 miles on my factory tires that come with my car. They were mostly highway miles. I went in to talk to them about getting new tires. This was the 3rd shop I had been to and check their prices, The owner and a worker came out to my vehicle to check the depth of the tread.This was the first shop that had done that for me. He said he would be happy to sell me new tires but that I did not need them. I said maybe I would come back in the fall to get some before winter. They told me that in October there would be a $75.00 rebate on a set of 4 tires. Their honesty and helpfulness was the reason I went back to buy my tires. They also put free nitrogen refills when I need it..

Gibson Akers

Always worried when going to a new place with an issue that theyre going to try and sell me something new. Had a slow leak in one of my tires, the tires are getting older, and will need to be replaced in a year, or so. That, and need to be rotated. Was afraid they would try to tell me that that the tire couldnt be plugged/patched. And try to sell me a new. They didnt mention anything other than they could fix it. They replaced an old plug, and took out a screw, and put a new one in for $20. Would definitely go back.