Heartland Tire & Auto

3455 N Ankeny Blvd, Ankeny, IA 50023, USA

Address:	3455 N Ankeny Blvd, Ankeny, IA 50023, USA
Phone:	+1 515-965-3700
Site:	heartlandtireandauto.com
Rating:	3.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–12PM Closed

Location

Photos 6

Reviews 7

Brooke Pereira

Please save yourself the frustration and headache and go ANYWHERE else. The product was fine, a tire is a tire. But the hassle I got during the initial install was beyond acceptable. I let them talk me into their brand of tire because they had an "instant rebate", but they didnt have the tires in stock that day. No problem, they called around and found some that they could install two days later. But when I got my bill, no rebate. I asked about it, and they told me that the rebate offer had expired the day before, and since I didnt get them installed in time I wouldnt be getting the rebate. When I asked why they didnt tell me that, they claimed that they asked me to pay for them during the initial visit and I refused. This conversation never happened, if it had I would have gladly paid for them- Seems like fairly standard practice when ordering something that isnt in stock, would not have been a problem. I did eventually get the rebate, but the regional manager (that happened to be in that day reviewing inventory) just couldnt resist making a smug comment about how they were going to give it to me even though they were right and I was wrong. In effect calling me a liar right to my face. I vowed to never go back! Then one of the tires had a blowout, and they wouldnt take care of it because, and I quote "it was driven on after it was flat, so it wont be covered under warranty". I drove it long enough to pull over on the freeway after it went flat, like 70 feet. Guess I should have slammed on the brakes right in the middle of 35N so that my warranty would still apply. This business is out to rip people off, stay away! ** Follow up** Edited this content somewhat, in the original post I did not go into as much detail on the first situation, and also did not make it clear that I did in fact receive the rebate in the end. Additionally, although I will never set foot in this place again; fair is fair- someone from this business did attempt to reach out to me to follow up on my concerns, which does earn them some kudos.

Anonymous User

Not happy. I bought tires from them a little over a year ago. I was happy until I got my first free tire rotation. Immediately following the rotation I noticed a vibration. When I took the car in they said that the rotors were bent and thats what was causing the vibration and also destroying the brake pads. I took it to a tire shop that I have trusted and they had said that the cause was most likely from the lug nuts being overtightened. Heartland told me it was caused from my braking. I had the other shop fix them. I eventually got over it and took the car back in for a free rotation again. I brought the bill with me explaining what had happened to ensure that it did not happen again. The third time they rotated them IT DID. They again explained that they specifically tighten them to manufacturers recommendation and it is caused from my braking. They also tried to blame it on the other tire shop, even though they are the only one to ever touch them. I explained that I can’t afford to replace rotors and break pads every time I get a free rotation. They refused to even help me out with the bill. Since buying the tires from them I have spent over $500 on rotors and brake pads. I will not be a repeat customer. It is not worth the headache dealing with them. I don’t usually write reviews but I do truly feel frustrated and do not want others to experience the same thing.

Joe Morgan

*Update* The manager of this location has since called me and refunded my money to make amends, I have changed my rating to three starts as a reflection of this. My initial experience was completely ridiculous but Im happy to report that the manager was willing to listen and make things right.** First off, I been a professional mechanic for six years and work in a prestigious shop in the Des Moines area. Last week I took my truck to Heartland to be aligned, the staff was friendly and quoted me $80. I received a call informing me that I NEEDED a $400(installed) kit to complete the job. I declined. When I arrived to pick up the truck I was told that they had not even attempted to adjust my camber (what the kit was for). I offered to pay for half of the alignment as that was all that was done and we eventually had to bring in an Ankeny police officer to settle the dispute. I was forced to pay the quote. After looking into the camber kit I found that it makes the job easier but is IN NO WAY REQUIRED! My truck has since been properly aligned by the shop that I normally use (they were booked initially) for $90 without the camber kit. I asked for a quote on the kit and they quoted me $150, $60 for the kit and $90 for one hour of labor. If it was possible to give zero stars I would.

Anonymous User

Horrible. I tried to take my 2010 Acura MDX (16Kmiles) there yesterday because I had a nail in my tire. They told me that they tire had to be replaced because it was in the side wall. Fine, I understand that, but then they said that I had to replace all 4 tires because it wouldnt wear evenly and would ruin my transmission as a result. They said their company policy was that they would be liable and wanted $1000 to replace four tires on a 2010 MDX with 16k miles. Ummm... I am a girl but I am not stupid, so not only did they lose my business but I have told everyone that I know not to go there because of what they did. Way to go!!!

Anonymous User

HORRIBLE!!!! - Took our 2005 Jeep Liberty to have the water pump replaced - They tell us the part costs $145.00 and $105.00 labor. Not bad I thought, till I found out the part cost to them around $60.00 - That is a HUGE MARK UP!!!! - Asked about bringing in our own parts, they said sure. We will just charge extra labor to make up for the difference in cost! THAT IS SUCH A RIP OFF!!!! HOW CAN YOU CHARGE MORE LABOR WHEN YOU ALREADY KNOW HOW LONG ITS GOING TO TAKE TO DO THE JOB, BUT THEN YOU FIND OUT WE ARE BRINGING IN OUR OWN PARTS, AND THEN YOU JACK UP THE PRICE - NO ONE DO BUSINESS HERE!!!!!!

Anonymous User

I didnt let the negative responses influence me. I took my wifes kia in yesterday for brakes. They were honest and told me the front brakes were just fine and had a lot of life left. The back needed rotors and pads. The price was competitive and they had it done in a couple of hours. The staff was professional and nice. I have nothing bad to say about them. I will be bringing my explorer in Friday to have the brakes done on it too.

David Roden

These guys saved me a giant headache and ultimately our road trip. Driving down 35 a huge piece of shredded tire got kicked up under our car and ripped up the underbody shield, causing it to drag the ground. I didnt have the tools to remove it, so we took it here (happened to be the closest car shop). They quickly put the car up on the next available empty rack, removed the shield, and gave me all the pieces back, and at no charge!