Sternquist Garage & Tire

Address:	1823 W 3rd St, Boone, IA 50036, USA
Phone:	+1 515-432-4175
Site:	sternquistgarageia.com
Rating:	4.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 47

Reviews 11

Melanie u7uuukk

Very negative experience, insulted my husband for putting oriely parts on the truck and said they were all junk and needed replaced. I received a call today asking if someone in.my family posted negative statements about his garage and stated that it was slanderous comments. I told him I did not know what he was talking about and knew nothing of the post. Curiosity got the best of me so I looked at the post and noticed some other comments by others that have had the same experience we did. A very large bill with a vehicle that runs worse than when it was taken there. Stopped by other garages showed them the bill and they were horrified at the amounts charged they recommend getting the truck out of there and not allowing him to do anything else to the vehicle. We had all ready made that decision but still had to pay over $500.00 on a vehicle that was in worse condition than before. I am sure he is very experienced in his business but customer service and respect is severely lacking. Not to mention the work he did was 3xs the amount and does not listen to the customers about the amount that they have to spend on repairs. We will never take a vehicle to him again. Bad experience all the way around!

Frank Allen

I agree with the other negative reviews only I will say they are a ripoff and the owner is a liar. Ive talked to 4 friends who used him and he charges nearly 90 an hour, crazy for a small town shop, and he lies about the labor hours. I know for fact what takes ten minutes he charged an hour for. The owner lies and is worse than a used car salesman... he cant be trusted. My friends who used him warned me but they should have just told me he is a con artist and I would have stayed away. He charged me 700 and a legit shop should have reasonably charged 350. He lies on hours.. I even asked the mechanic how long a task took when the owner wasnt listening and the employee Confirmed it took him half the time I was charged for. Also he marks up your parts.. one of my parts I priced at a store for 20.00 and he charged me 45 saying thats his cost. The owner lies lies lies, do not use this shop. I ran into an employee of his in the market and asked if he often lies about parts cost and labor hours and I was told he is well known for doing that. I can handle high prices when transparent, but I cant tolerate lies and con artists... not in our town.

Ron Carlson

I have done business with Sternquist Garage since 1973 and have always found them to be straightforward and honest. If something was not right, they made it right. They have actively worked to give the best service and save me money where possible. I have never felt like I was being sold something I didnt need. This is especially true of vehicle safety concerns. Sternquist will go the extra mile also. I had been having trouble with the linkage on my transmission in my 85 Charger. Dave suggested I bring the car in after I got home from work so they could give it a look. I had jury-rigged something to work. Dave and Don, after their work day was over, put together parts to fix the linkage. They did this at no cost to me. I assume this is the same treatment they would give any customer - and is the reason I have stayed with these folks for so many years. No one can fix things perfectly the first time, every time, especially with the complexity of todays autos. Sternquist is no exception in this. BUT, they will go the extra mile to make things right if you give them the chance to do so. I would recommend Sternquist for your auto repair needs.

Anonymous User

We took our vehicle in for $500 worth of work. Upon dropping the vehicle off, we asked if they could take a look at our brakes. They proceeded to do $1800 worth of brake work to our vehicle without notification. Then our car, and the personal property in the car, were held hostage until payment was received. The vehicle isnt even worth the amount of money our bill ended up being. When asked if they would just take off the new parts, and put the old ones back on, they said they did not feel "comfortable" doing that. Beyond doing slow work, and being expensive, I think they are scam artists.

heidi dodd

I have family in Boone and started having Mr. Elsberry take care of my vehicles 25 years ago. His work is always professionally done and I feel confident knowing my vehicle is in good working order. I continue to bring my car to Sternquist Garage from Kansas City because this is a shop I can trust in maintaining my vehicles. They have done regular tune ups for me for the past 25 years and because of that, I have NEVER had a mechanical breakdown. I am confident the work is done well the first time. I would highly recommend Sternquist Garage to anyone!

Abbey Salati

Took my car in for an oil change; they worked very quickly to get it done in the time window that I had available. They also fixed brake and reverse lights for me, as well as gave my car a general inspection to find out that my serpentine belt is about shot, something I would have had no clue to look for. They gave me an estimate and were very pleasant and welcoming people in general. Looking forward to going there again.

Rebecca McKinsey

I dropped in at Sternquist without an appointment because I thought my car was acting up; Don, Rocky and others took the time to talk to me and then looked at my car before giving me a list of things for my mechanic to look at later and sending me on my way with a bit of relief and no bill. That kind of integrity goes a long way — Id recommend this business to anyone. Thank you!

Tony Battleson

First experience was great, had zero problems. Second experience wasnt as good. Prices are a little high, but they stand behind their work. The owner paid to have my car towed back to their shop and they corrected their work free of charge. Overall, a good experience, gotta give them permission to be human. Good, honest people. Just remember, they are PEOPLE. Not machines.

Samantha Wright

my fathers truck was there for over two weeks guy still did not fix it but charged my father 568 bucks to get his truck .. attempted to charge 900dollars .. guy is a complete crook ... if you need an oil change sure this bafoon could do that anything else this guy doesnt have a clue !

Eric

Very professional. I appreciated Dons high level of communication and transparency. He was honest and kept me in loop while troubleshooting a difficult electrical issue on my jeep. I feel the rate he charged was for friends and family only. He now has a life long customer. Great work.

Sam Hanson

There was a review written about a week ago with my name on it, I wanted to make clear I did NOT make that review, and that I believe it is scam or that my account got hacked, I have nothing bad to say about sternquist or their services.