Firestone Complete Auto Care

701 W Broadway, Council Bluffs, IA 51501, USA

Address:	701 W Broadway, Council Bluffs, IA 51501, USA
Phone:	+1 712-308-7715
Site:	firestonecompleteautocare.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–4PM

Location

Photos 10

Reviews 22

Katie Carroll

Went in for a simple oil change and they came out and said I needed 3 new tires and an antifreeze change. I went ahead with an antifreeze change, then was looking back at my records and I had just gotten one three months ago, so they lied about me needing one. They also charged me $40 more than I paid for it the first time. THEN the worst part is when I got in my car my air flow knob was stuck on defrost. I went back in the store and the man at the front desk said he would come look at it but they didnt touch anything inside my car. So he saw that it was stuck and said something must have broke off but it wasnt their fault. I said well I drove over here with the AC on so how did it get on defrost? He said well it has to be on defrost for the antifreeze change. I said you just told me you guys didnt touch anything in my car? He said it wasnt their fault and theres nothing they could do to fix it. My parents called the manager Angelo and he was extremely rude and acted like it wasnt a big deal. They wanted me to bring my car back in but I would never let them touch it again! I filed a complaint with corporate and after that process they concluded that the technician did in fact cause vehicular damage and lied about it. Do not go here!!

Ju Ju

So my dad and I walked in, asked if they could repair a flat tire, my dad asked if theres any used and the man said "we dont carry use tires, go somewhere else" then picked up the phone and started talking to another customer making appointments. Well we were there first and he was right in the middle of talking to us, he could have just said "please wait a moment" on the phone. Well sir if my dad and I spent the time to try to talk to you, and you fully ignored us, I can tell what type of service well get on our car. Rest assure well never go back Firestone.

Nicholas Creery

Have brought my car here multiple times for services from oil changes, control arms, and bearings to new tires. Each time they have been very polite and they always make sure to let you know what they are fixing and how much it will cost. If you have any work done with them they make sure to stand behind it and if you are ever not satisfied with the end result they will make sure to make it right. Would recommend them to anyone.

Chrisp Adkins

Rude help. I went in to ask about installing new rotors under my week-old brake pads, and was told that they were obligated to do pads and rotors and the same time per "corporate law." Upon being asked if "policy" wasnt a better word, the fellow said "ok" curtly and walked out of the room. Go here if you want your car serviced by uneducated punks, apparently.

Anonymous User

Went here with a bad oil leak from some bad rusting on my oil pan... they told me I had leaks all over (which I knew I did but I asked them to fix the oil pan). They told me the charge would be over 5000 dollars and that they wont work on my truck. Went next door and got the job done for 600 dollars. Bad service all around in my opinion.

nile kinnick

I have been there twice recently. I felt they did a terrific job in analyzing a check engine light and did alot of analysis in finding the root issue. They saved me a few hundred dollars and I would have had the same issue if they had just replaced a sensor from the diagnostic. The service level was terrific both times.

Ian Baker

Pretty poor service - both on the vehicle end and the in-person end. Took an hour and a half to change ONE (1) tire(a fifteen-minute service) and then both the rep at the counter and their online and call-in customer service departments just blew me off like thats no big deal. Dont waste your time. Go somewhere else.

Neil Raus

Place is a rip off overpriced and dishonest!!!!!! Was told my passenger side rear caliper was shot that I need to replace both of those both roters and new pads took it to 2 other shops and was told my calipers were fine and just needed roters and pads!!!! $1200 quote at firestone was actually a $285 job!!!!

Ashley Nelson

I was able to walk-in and be helped as soon as I hit the front desk. They were able to do a vehicle inspection, order/receive parts, and do the work all within the same day. I was very grateful. April was amazing!!! Very friendly and awesome to work with! She saved my day! :)

Anonymous User

I called to see if they could change the oil in two vehicles. No problem they said...when I arrived they said they would only accommodate one vehicle. To add insult to injury they said it would take an hour to do. I highly recommend that you avoid this business.

Ricky Stroker

Eric was awesome. Knowledgeable, over the top helpful and the reason Im taking all my vehicles where ever he is at. Thanks Eric and all you other ones I dont know but Im sure are also good. You guys keep up the good work

Tommie Stuckert

Traveling across the country on a Saturday, our brakes went out they got us in after 5pm stayed late and fixed the brakes. It was Fathers Day weekend. They went out of there way to take care of us at a very fair price.

Jeremy Crane

great experience. 12/1/13. broke down while driving from Minneapolis to Denver. they had us all fixed up in an hour and a half and didnt even charge us. They even let my dog hang out in the lobby while we waited.

Hallie Huyck

Friendly staff, so helpful and freaking hilarious that new guy they have. Dont lose that one hes kinda amazing and not bad looking either lol. Thank you! Dab!

ThePelos377

The sales lady was a novice when it came to tire knowledge and very confrontational,,, what happened to the customer being always right???

danmorsemusic

So fast and friendly. I always make an appointment when I can, but they have come through in a pinch for me on more than one occasion.

Blake Farrell

Awesome manager! Very nice and helped us deal with the issues in a professional and affordable manner.

Larry Britton

Fast courteous service with competitive prices!

Andrew Kemnitz

Had great service! Fast too!

Taylor Gill

Fast and friendly service.