Cottman Transmission and Total Auto Care

4047 Taylorsville Rd, Louisville, KY 40220, USA

Address:	4047 Taylorsville Rd, Louisville, KY 40220, USA
Phone:	+1 502-257-5726
Site:	cottmanoflouisville.com
Rating:	4.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–6PM 9AM–12PM Closed

Location

Photos 25

Reviews 5

Alan Brown

These guys get it right. I had been having a transmission issue for several months and checked around several local places and the Ford dealer to try and understand what might be the issue and how much it would cost to fix. I got mixed stories and a wide range of quotes, then found clarity with the Cottman team. Greg Hulce and his team immediately made me feel comfortable with their approach and services, and were very thorough in explaining how they would diagnose the problem and how they would build their repair estimate. All through the process, Greg and Jeff kept me in the loop from the office, and Tyler and Jason (techs) educated me on the technical details of the issue and the repair. Heres a summary of what happened for my 2009 Ford Flex: 1) Cottman techs rode with me (twice) so they could feel the problem, since it was somewhat intermittent and hard to predict all the conditions of when it would happen. On the second ride we were able to duplicate the problem, and (I believe it was Tyler) they suspected immediately what the problem might be, and just as importantly what it was NOT likely to be. This second part made me feel better about being there, because the "phone diagnosis" I got from two other places was ruled out. 2) Greg told me they had to take apart the transmission to get a full problem view and repair estimate, and would charge $500 for that part that could be credited toward the repair cost. Greg also gave me a ballpark range of what the fix was likely to cost, and the top of the range was well below the quote that the dealer had given me. Cottman was also much more detailed about describing the likely problem and fix than the dealer. 3) After my approval, Cottman team did the tear down and repair estimate in a day. I had a detailed quote the next day and signed a contract for them to do my service starting the following Monday. 4) I was out of town for that repair week and made plans with Greg to pick up my car on Saturday morning (leaving it there from Monday through Friday for the repair). Greg was in contact with me throughout the week, and was also very appreciative of my flexibility in time scheduling. On Tuesday (second day), Greg explained an optional additional quote (less than 10% additional to the total) to add a separate transmission fluid cooling unit that would extend the Cottman warranty from 1 year to 3 years. I let him know on Wednesday that I would go ahead and take that optional addition. We made plans to touch base on Saturday morning when I got back in town. 5) Early Saturday morning (day of delivery) Greg called me and said there was a problem. One of the new parts they replaced was faulty (part problem, not Cottmans) and was leaking transmission fluid. It was a slow leak that they did not find until their final quality check when it was back on the service rack. Greg told me they were going to have to replace that part. Two things: a) Greg had already called Enterprise Rental and arranged for a car at his cost since they had not been able to finish on the date promised. b) Greg re-assured me that they would finish as quickly as possible and there would be no additional charge for the re-work. 6) The re-work required almost a total tear-down of the transmission (again) plus some wait time because the part was on back-order (as it had been the first time). Even though I didnt really need the rental car all week, I kept it through Friday night and Greg took 55% of the rental car cost off the total bill. 7) When I got the car back the next Saturday, Jason took me for a test ride, explaining how the onboard computer was in "reset" mode and would take some time to calibrate back to my driving style. He also told me that they had worked with their dealer contact and completely updated all the computer tech modules so everything was up to date to new specs. The total bill was exactly what Greg and I had discussed (minus the share of the rental car that Cottman paid). 8) Im going back this afternoon for my 10 day recheck - but the car has been driving perfectly! Thanks Cottman!!

Ryan Fletcher

My initial service was fine. the vehicle was fixed within the agreed upon time frame for the agreed upon price. 6 months later I had to have it repaired again. This time there was no Cottman Service Center that was local. The repairs were completed under warranty by Middletown Transmission. My complaint is that it took 11 DAYS after the repair was completed for Middletown Transmission to receive payment from Cottoman. Cottman had assured me that the payment would be ready when my vehicle was finished. That was 11 days I was without my vehicle. There was also NO COMMUNICATION from Cottman during that time. I called repeatedly and left messages. I only received one call back from a nice lady. However, she was no help. On the rare occasion that someone did answer I got the run around or they would attempt tell me what I wanted to hear to get me off the phone. I didnt even get an apology for the delay.

William Bodden

I have a 1999 CHEVY P/U that I brought to Cottman Tramsmission and I will not go back nor will I recommend them! I brought my truck to Cottman for a ticking noise near trans. and told them that thought something was hitting the fly wheel, I was told that I was wrong & it was internal in the transmission. So I took there word and thought that they new what they new what they were talking about (BIG mistake),$1,500 later I had CHECK ENGINE light problems, shifting problems, ABS light and Brake Light on. all to which Cottmans would not take care of, I had to take to different mechanic and found the starter motor lose ,so he tightened and the original noise went away. Also he found broken wires at speed sensor, which fixed lights & on inspection he also found wrong filter , ,and other internal parts used when parts were changed my shifting problem was fixed. My advice DO NOT GO TO COTTMANS

Kevin Adams

Integrity and honesty are often not words we non mechanics associate with car repairs. Greg and the staff have proven to be both honest and committed to doing the right thing. I took my 2003 Acura TL to them with a transmission problem. They rebuilt it, multiple times and eventually accepted the responsibility to honor their quote and fix my car. They ended up installing a remanufactured transmission. At no additional charge. I have my car back running like a brand new one. Everyone at Cottman, the owner, Greg and the staff went out of their way to see that they did what they said they were going to do for the price they quoted. I could not be happier and have found a new home for all my automotive repair needs. Thanks to everyone at Cottman. It is good to know there are people with an unshakable commitment to honesty, integrity and customer satisfaction. Thank you!

Henry Matick

A+ service and repair. I recently took my car here to get a new motor for my window. I agreed on the repair cost/labor and they went ahead and replaced the motor. However, the window would not roll up or down even with the new motor. Come to find out I also had a bad power window master switch. They bought a new one for me and the charge was going to be an extra $140 dollars. I told them that Ill pass on the master switch and Ill take care of it later. When I picked up my car they said they were going to leave in the new master switch and not charge me for it. His words were "We rather you leave a happy customer than spend more time taking out the new switch". I highly recommend Cottmans and will be back in the future.