Rountree Ford Lincoln

8770 Business Park Dr, Shreveport, LA 71105, USA

Address:	8770 Business Park Dr, Shreveport, LA 71105, USA
Phone:	+1 318-798-3673
Site:	rountreefordla.com
Rating:	3.8
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–7PM Closed

Location

Photos 67

Reviews 5

Ronnie Ormes

I bought a ford focus at this lot. Of course the salesman was nice ( to make the sale). With less than 30k miles on it the clutch went out for the first time. It was under warranty at the time , well it went out 2 more times since then but its now a recall since there has been so many issues with it. I thought by now that they would fix the problem that causes the clutch to malfunction! The clutch is now going out for the 4th time. Besides all the issues with the clutch, I have had 2 oil leaks , the transmission left me stranded in the middle of youree drive one day. Well here is where my big issue comes ... my blinkers and wipers do not work. I took it up there several months ago and they quoted me over 300 bucks to fix it. I went back a few months after that and they quoted me almost 600 bucks! I understand it is now out of warranty but I bought the car brand new and I dont think it should have electrical issues like that. I looked it up and it said they had a similar recall to that as well but they still want to charge me. recall or not I dont think I should be charged. I called Ford Motor Company main office and they started a case and was really nice,but said it is now in Daryl Millers hands at Rountree ,well that is where my next problem is. He told me he was sending Ford some paperwork and to call them back, I called them back and they said there is no need to call them that Daryl is handling it. Well I have called Daryl several times today and left voicemails ,no returned call so far. I understand people get busy but I called yesterday to verify if he was even there and the person I spoke with said "yes he is in his office on his cell phone" very unprofessional . If youre at work then use a work phone. Anyways his phone issue is my least worry. I will never buy any car from them again and after all this I probably will never buy a NEW one anywhere. All I am asking for is to fix my repair ,at least for a courtesy after all this! I will be going higher up after this. There is always someone higher than everyone else. Oh and I am not leaving this negative comment just to be that way. This is the first time I have ever left a bad feedback for anyone ,my entire life!!!

Amber Steele

Rountree Ford Lincoln service department has provided the worst customer service for me in recent months. I have had a warranty covered issue since I purchased my car a year ago. I have now brought my car in (after numerous phone calls) 3 times in as many months for the same issue. First I was told it was a software glitch and all I needed was a new download. The second time, I made my appointment two days in advance for a Saturday morning. I came in only to find out that the appointment time was bad, the person I was suppose to meet not working that week, and that they dont do transmission work on the weekends (I need a new clutch). At that time I was told not to make an appointment the next time I came in, just to bring my car early in the morning throughout the week and it would be fixed by the evening. Most recently I brought my car in yesterday morning (7/24). After not hearing from them by 1:00pm today (7/25), I called and was told that my car will not be worked on until Monday at the earliest. They only have 1 guy doing transmission work, the other is on vacation and there are 8-9 cars ahead of mine. Supposedly the guy I spoke to on the phone "just found out right before I called" and that was why I hadnt heard anything. I can pick my car up, drive it over the weekend and drop it back off on Monday though. I am so frustrated with the way Rountree is (not) handling my issue and wasting my time. Not only have I had to make the trip several times, Ive had to borrow vehicles, miss work, and impose on others to take me places. I have recently left a voice mail for the service manager, and am awaiting a return phone call. Meanwhile, I am waiting for a ride from my work which I am missing to go pick up my car. Then I have to try and find someone to drop meet me at Rountree on Monday and take me to work then.

David Glick

Took my 2013 Edge in due to indicator of tire sensor issue. When i called, i was told not to believe the computer and made an appt for next day--first available. Got same litany and was directed to the waiting room which was nice. Hours later, with no word at all, I Approached the service rep to ask what the status might be. While I waited for a phone convo to end--probably telling that customer that their computer was likely wrong--the mechanic came up to the service repss area and declared--wait for it--that the sensor needed to be replaced just as the computer that I was not to believe had said. Rep told me another 20 minutes and itd be ready. In about an hour, my auto finally arrived. I got in and the vehicle would not start and motor didnt turn over. After much consultation, more time, and some additional "experts", someone tested the battery and it was fine. The guy now shocked himself, so he disconnected the battery, reconnected and it started just fine! I believe they should have been aware of that safety feature already! All this, and I was charged $100.00 as my co pay under the warranty provided by my dealership in Texas. Since my other vehicle is a 2002 Lincoln LS, I will be seeking another repair place. Unless its warranty covered or a recall, Ill be looking elsewhere. The disappointment is huge after the great care i got at Westway Ford in Irving, Texas which was the place i purchased to Edge. Difference is greater than night and day!

Gary Hinton

This group is a den of vipers. Rip off artists. Wanted $785 a month on a lease WITH a trade-in. Another Ford dealership offered $585 with $4000 down on the same vehicle. Wanted to give $19k on a trade-in when NADA and KBB both say the average trade in is $25-26K. Scum bags. $200 difference a month on 36 mos. is $7200 over the next price. Plus my trade in that actually will dealer retail at $26 k minus the $4k down payment difference and were talking about a $29 k difference on one vehicle!!!! Not to mention, it took 2 hours of sitting around to get this far. Sales manager tried to get me to take this post down. I will not. Says it was a mistake, that the wrong person plugged in the numbers. If so, why is that completely inept person working in finance? Dont believe the story. Sorry, you shouldnt have someone working in finance that doesnt understand finance. I want any of the people that are scraping by and dont understand finance to see this. I hope you see this and go elsewhere, preferably Dallas, TX.

Melissa Forsythe

This was not my first less than satisfactory experience at Roundtree Ford. But certainly the most frustrating. I attempted to make an appointment online for an oil change but never received a response. A week later I showed up and inquired about no response and the service advisor advised "you know how things get lost online". They then proceeded to tell me it would be a 3-4 hour wait. I was encouraged to make an appointment for the next day (Saturday). I arrived for my appointment 15 minutes early and patiently waited for my car to be finished only to be told an hour and forty-five minutes later my car was next to go back. I was then told it would take a little more than an hour for the oil change because there were only 2 techs working. This means I would have been at the dealership for more than 3 hours for a simple oil change. I was encouraged to bring it back next week because "several new techs will hopefully be starting". No thank you ! I will find another dealership to take of my service needs.