Advanced Drain Cleaning Services
| Address: | 306 Sophia Ct, Baltimore, MD 21208, USA |
| Phone: | +1 443-392-0777 |
| Rating: | 1.7 |
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Reviews 7
JO
Joe Pietro
Advanced Drain Cleaning Services was sent to me be American Home Shield, a home warranty company. I had no say on which company would come and fix my water heater. After I contacted AHS, I received a call from Advanced Drain Cleaning Services and an appointment was set up. They arrived on time, diagnosed the problem(s) and presented me with an itemized estimate. The estimate was submitted to AHS and within a few hours I was contacted by AHS. AHS stated that they had the estimate and would be ordering a new replacement water heater. They also stated that they will also cover a few of additional items on the estimate. Additional items not covered on the list included upgrades, because of new code improvements. This made sense to me and I approved the work. I was then contacted by Advance Drain Cleaning Service and given a time for installation. They arrived within the window time and installed the water heater. The techs were knowledgeable, friendly and pleasant (even after my thousands of questions). They cleaned up after the job and left nothing for me to do but turn on the faucets throughout the house and drain the lines of air. Very professional job. I will use Advanced Drain Cleaning Services for non-warranty work.
GR
Gregory Boyajian
Scheduled an appointment at the request of my property manager. Apparently the plumber showed up, stuck the card in the door, and left. Ive been sitting at home waiting and yet no doorbell, knock, call, or anything. Im literally sitting fifteen feet from the door and the technician claims to have knocked and rang the doorbell. Our doorbell is functional--hes lying. The plumber did call the landlord, but didnt call me (despite the company having my number and claiming they would send me a text message when the technician was on the way). As soon as the property manager called to say the plumber was there and left, I ran outside and found the card, called the number on the card, and talked to the person who apparently was at my house. Turns out hes the owner of the company. He argued with me trying to tell me that Im not very good at being home and refused to come back despite being here only minutes before. The property manager called me to say he was on his way at 4:23 pm and I called the owner at 4:47 pm. I would never ever hire these people to come near my house. EDIT: would also like to note that this was contracted work through American Home Shield home warranty company.
EM
Emilio Stewart
This company is ABSOLUTELY TERRIBLE. I have had them come out to my home two or three times contracted through my home warranty of American Home Shield (also terrible) and each time they came out and did a job they were rude as if they werent on my dime. If you dont like being contracted through a warranty company dont do it. The last time these people came out they were rude, didnt want to clear my main line saying that the warranty company "didnt give them permission to clear the line going through the toilet", when they called the warranty company they didnt disclose that they could go through the toilet so the company didnt authorize it; and they virtually did nothing. I wasted $75 with them. KEEP SCROLLING WHEN YOU SEE THIS COMPANY!!
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Zach Christensen
The receptionist was rude and took days to return my call. The plumber was extremely hostile with my wife and when I talked with him over the phone he was only slightly less dickish to me (I guess because Im a man) and then began to condescend to me as though I knew nothing, even though I have put in a few bathrooms in my life and done tons of small plumbing jobs. With that being said, they DID fix what they were called out to fix but if I knew it was going to be like that I would have just found the time to fix it myself. I suggest having some customer service training over at ADC asap
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Foxy Owl
was referred from warrenty company home sheild...the guy came looked at job took service fee of 75.00 did no work.. told us job was too small for him to do and we should call someone else.. wouldnt even give us his name.. very unprofessional and cocky will never use again ...ask for another company if referred to you very poor service
JA
Jason Berry
Guess you cant always trust reviews. I had Advanced Drain Cleaning (referred by American Home Sheild) replace my hot water heater (power vent system). Ron & the other tech were awesome. Very professional, honest and down to earth guys. 5 Stars. Thanks fellas! Jason
CI
cicely jones
Owner and employees were rude and disrespectful use anyone else but them
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