Caliber Collision

2302 N Howard St, Baltimore, MD 21218, USA

Address:	2302 N Howard St, Baltimore, MD 21218, USA
Phone:	+1 410-889-2991
Site:	calibercollision.com
Rating:	4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 11

Reviews 4

Sarah Hefner

Posted this on yelp too. Just want to make sure customers are warned... Ive been here with my car twice now and my first experience was stressful. I decided to give them another chance and came back when my car got hit yet again while parked. They are usually very polite and friendly which is why I decided to give them another chance. The first time it was an issue of them telling me it would be done on a given day, said day would arrive and I would have heard nothing from them so Id call and the story was always "a few more days" for various excuses (missing parts, painting, etc.). I may not have minded if they had actually called to update me instead of waiting until the last possible moment for ME to call THEM only to be informed it wouldnt be done. Long story short, what was estimated to take a week and a half took almost four weeks and the communication issue was beyond stressful. I essentially had to demand my car be done by a certain date because I had somewhere to go and couldnt take a rental. The second time around was more of the same, plus the added bonus of my car being returned in ridiculous condition for what was paid for. One week turned into a week and a half, and when I showed up to get my car is wasnt actually done and there were numerous issues that they wanted to play off like it was expected that the car would come back to me in that condition: 1. The paint job on my bumper was HORRIBLE; uneven, peeling, etc 2. The bottom of my bumper was still scratched up. They didnt even try to buff it out and repaint it 3. There were screws missing which attach the bumper to the car so the bumper wasnt even on the car properly. 4. MOST CONCERNING: my driver side head air bag cap was opened and the seatbelt was literally unattached from the wall. I mean...seriously, why? There wasnt even any work done on that part of the car. Yes they had done work there the first time I took the car in, but I had been driving the car around for about two months since then and had never had an issue with the seatbelt, so what on earth were they doing to my car in the time it was supposedly being fixed. I called David and he had a reason for everything except the seat belt, so I called the adjuster and then "magically" the shop agreed to fix everything. So again, my car was supposed to be done in a day and three days later it was done. Will not go back. Im a very patient person and I dont often stand up for myself unless I really feel like I need to. Yeah they have a warranty. Yeah David is nice. But for whatever reason they are just a hot mess over there. I would strongly suggest shopping around because Im a repeat customer with them, and my experience only got worse the second time. I gave them two stars but then this morning my tire caught something as soon as I hit the highway. It was my wheel well cover under the bumper. Clearly they took it off, didnt screw it back on, and as soon as some wind caught it...done. I took a look and they literally didnt replace ANY of the screws on the plastic under the bumper...just didnt do it. This place is a mess and the stress of dealing with them has pushed me to my breaking point. I would never recommend this place to anyone after this nightmare, and I will not take my car back here ever again because it has literally been RUINED by shoddy, half-assed work.

Amy Dewan

1. I brought my car here assuming they would do a good job after my cars bottom protection was damaged from a storm. They told me that although one piece of the bottom armor was damaged, it all had to be replaced because it was all one piece. 2. I found out that the entire pretext to getting all three parts replaced was not true, because they ordered one piece that was the wrong part, so not only did I have to wait longer to get it fixed while they held my car hostage, I had found out the woman I talked to lied to me. 3. I wasnt planning on saying anything, but I received a survey and answered it truthfully. After that, I received a phone call from said front sales woman basically trying to bully me into changing my review. It was bizarre. 4. After all that, I still assumed the mechanics did an okay job since at least I didnt have any issues with the bottom. That lasted for...two months. I went over a pothole and *all three* pieces of the bottom that they replaced fell off at once. The first time, only one piece was damaged from a severe storm. I took a look under the car myself this time, and saw that the bolts holding the new parts in were rusted over and looked decades old. So in the end, no one who worked here did a good job--they cheated me out of my money, did a half-assed fixing job where they didnt bolt in the part correctly, and tried to bully me into silence. I would give them 0 stars if it were possible.

Jeremy Turner

I took my truck to Caliber Collision on a whim has I had tried a few other body shops with no luck. My truck had a few dings and scratches and the worse part was caused by me when trying to remove a pin stripe and it took the paint off. No other shops wanted to help or recommended I had a larger pin stripe to cover the damage. It wasnt until I stopped at Caliber Collision and spoke with Nick that my worries would soon be gone. Nick was very friendly and professional and met me out at the truck. He did a quick walk around and provided me with any estimate and detailed summary of what they planned to do. They set me up an appointment and from there it was smooth sailing. They kept me informed throughout the whole process and even had my truck back to me 3 days quicker than expected. All the staff that I met while having my vehicle repaired were friendly and more than willing to help. Getting my truck back in such a timely fashion was great and the fact that the price I was originally quoted never even changed was fantastic. Not only am I satisfied with the customer service I received by the work is second to none. My truck looks better than before and I couldnt be happier. I will be going to and referring all of my friends and family to Caliber Collision for all of their body repair needs. Thank You

Anonymous User

I was told this place did good work, so when a crazy lady hit my parked car in the middle of the night on Aug. 10, I decided to take my car -- an Infiniti G35 coupe -- to Baltimore Collision Center. The initial estimate was the repair would take around 3 weeks. It actually took 7. At the end of the process, they were courteous enough to pay for a rental, after two separate insurance companies coverage had run out. The car looks great, it was clean and Im confident they did a good job in any area I cant see. But along the way was not a smooth process. The first 2 weeks of the 7 weeks were spent basically doing nothing, playing phone tag with the insurance guy. There were 4 business days totally unaccounted for, where they just had to call the insurance guy to come over to do the supplemental quote and they did nothing. Then once they got the parts, and it had been 2 weeks, they estimated it would take 3 weeks. From this time it took a little over 5 weeks. In my view, quality work is not the only measure of success with a body shop. Having a rental is acceptable for a short time, but after a month and a half it feels like youre living out of a hotel room. They seem like nice enough people, and as I said, quality work. But if I need work done again, will I go with them? I dont know.