Fells Point Cleaners

Address:	1747 Fleet St, Baltimore, MD 21231, USA
Phone:	+1 410-342-1283
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM Closed

Location

Photos 2

Reviews 7

Anonymous User

I took my clothes to this cleaners because my regular cleaners was not accepting clothing and I had an important business trip and needed my clothes cleaned. There were 7 pieces and they charged $36. When I came to pick up my clothes, I paid the charge. However, when I got outside I had a strange feeling and I counted the hangers and noticed that there were only 6 pieces. When I paid, I wasnt given a receipt but I did charge it so it was no big deal, it would be on my credit card statement. When I went back in, I let the owner know that there were a pair of pants missing from my cleaning. He acted like he didnt know. However, when he took my receipt and his receipt off of the receipt stand, I noticed that he had marked through my pair of pants on his receipt. I was furious. So I said, you knew that my pants werent there. He told me he forgot to tell me, however, he conveniently forgot to not charge me for an item that wasnt there. He said he would call when he found the pants. I called a couple days later and he said he would call me back. That never happened. Getting closer to leaving for my trip, I stopped by. He stated that they could not find the pants, but if I had a receipt he would give me a credit for the pants. I was like, are you serious, you are going to give me a credit, so I can come back and you can lose more of my clothes, not likely. Needless to say, I am giving him a week to find my pants, and if he doesnt HE WILL refund me the cleaning fee and pay me the $65 for my pants. The only sad thing, I really like these pants and I got them at the end of the season so I wont be able to replace them. If you decide to use this cleaners, count your clothes, and by all means pray that they dont lose your stuff.

June Ruppert

If I could give ZERO stars I would! I will NEVER use this establishment again! They damaged a brand new (only worn once!) Free People dress and lied about! Not only did they allow me to pay for my dress WITHOUT telling me something happened to it in the cleaning process, when I came back 15 minutes later (immediately after noticing the issue) the woman lied about it! She tried to tell me it didn’t happen there and it must have happened outside. I was offered no refund. Appalling customer service. Unfortunately, this is NOT the first time they have ruined a dress through harsh cleaning (and lied about it). I brought in a dress with scattered sequins and when I picked it up ALL of the sequins were gone! The claimed it wasn’t their fault, but the dress’s fault. Keep in mind, this dress had been cleaned successfully at another cleaners in my old neighborhood. I wanted to give them the benefit of the doubt since this is the most convenient dry cleaners to my house, but I will NEVER be using them again. I would urge you to stay away as well.

Seth Weinstein

I dont think I will be giving this cleaner my business anymore. I brought in two work shirts, two aprons, and a hat. I was charged $26, which is higher than I would have liked but not unreasonable. What WAS unreasonable was the fact that when I got my garments back, one of the shorts still had noticeable spots on it, and the hat now had a big bleach stain on the back. I noticed the stain immediately and pointed it out to the owner, who told me that the hat was like that when I dropped it off. Im skeptical, buddy. I work with chocolate, you work with bleach. Do the math. The other three garments were perfectly fine, but the price point and 40% success rate means that I will not be using their services again.

Anonymous User

Ive been taking my boyfriends work clothes and a few things of mine here for over a year now and have never had any problems. Everything is cleaned well, always get things back and the man thats always there offers to help me to my car when I have a big load. Very nice and Ill continue to go there. In fact I picked up today!

Sandy Rich

Owning couple is very friendly, fastest turnaround and longest opening hours that I could find in Baltimore. Prices are reasonable. Free Gobstoppers

Christian Parent

I dropped off a bunch of shirts to get cleaned, and was very happy with the service. Will go back.

Chris Benedetti

At $1.50 for a mens shirt, you cant beat it. Shirts are clean and nicely pressed.