The John E. Ruth Co.
| Address: | 5621 Old Frederick Rd, Catonsville, MD 21228, USA |
| Phone: | +1 410-747-0678 |
| Site: | johneruthbathroomremodeling.com |
| Rating: | 2.9 |
Location
Photos 1
Reviews 10
DO
Douglas KuddlKat
I have hired them three times in the past few years to do some minor plumbing work. First was replacing the main 1950s shutoff valve. That one was quick and painless. Second was replacing a tub/shower faucet. I was a little disappointed in their finishing work--they had to enlarge the hole for the shower head pipe (hole needs patching) and wouldnt use the faucet I bought (solid lever handles, ceramic disc valve seats, etc), instead using a cheap faucet with plastic handles and rubber washers. Their excuses were reasonable, and I didnt want to pay more than their $475 package deal. The last job was replacing two other shutoff valves in the basement, capping off the basement bathroom supply lines (in prep for demolition and remodel), replacing the inside shutoff valves for the outdoor faucets and replacing one of the outdoor faucets. They finished all of these quickly and without much trouble, although I think they overheated one of the basement shutoff valves since it doesnt seem to close solidly like the other ones. (He was having trouble with water still in the pipe.) Overall, they were very professional and in most cases, arrived when they said they would. (Last job was delayed twice.) As with any other job, unforeseeable problems do come up all the time, but that is why we hire professionals who have experience in dealing with these issues. (One time I started with replacing an original faucet and ended up replacing the whole sink. I have since replaced two more faucets, but it took three times as long as what a pro would have.)
MA
Maxine Bickerstaff
I live 6 minutes from Ruth Plumbing. They called me at 7:15 to confirm an 8:00 arrival time. I called at 8:25 to be told by a disinterested woman on the phone that it must be traffic and he was on his way. I called back at 8:45 and asked to speak to the person who called me at 7:15 and, after a long hold time, got him and was told that there was some problem with gps and that they had belle grove rd as bellegrove rd and couldnt find the address. if you type bellegrove rd Catonsville into google, it immediately pops up as Belle Grove. My question is this: if you are booking a job, wouldnt you confirm the address? If it didnt immediately pop up in gps, wouldnt you then either google it or call the customer to verify the address? I saw the tech pull up at 8:45 and finish his coffee before coming in. When he left, he was at the top of the hill sitting in his truck, probably making the next customer even later for work. Highly unprofessional.
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Anonymous User
I cannot recommend John Ruth Plumbing highly enough. They did exactly what they said they would exactly on schedule without any cost overruns. Their workers were all extremely professional, polite, and expert. They cleaned up whatever mess had to be made and left us with a beautiful new bathroom. They turned a dank, dark, rotten little basement bath into a clean, fresh, bright, and beautiful room--one we all now want to use! They even accommodated our weird work schedule by coming to work early and leaving early. It is very, very hard to find a company this good. I feel the way the other reviewer does--I only hesitate to recommend them because I want to be able to hire them again at the same rates! They were not the cheapest, but they are reasonable and absolutely flawless in everything they did.
JO
John Doe
They were recommended by an acquaintance as "the best". So when my sump pump exhausted itself from many consecutive days of rain/flood, I call them at 8am. The plumber arrived at 9am, fixed and replaced the sump pump by 9:30am, and out the door by 9:40am. They knew I was in a bind as the basement was flooded. Yet they charged me their standard rate, which was more than reasonable. Ive previously used LenThePlumber and BG&E Home, but was never quite satisfied with their service. John E Ruth Co picked up a new customer in me!
YV
Yves Black
As a result of their sloppy plumbing installation, the lower level of my restaurant was flooded with seven feet of water. The cost of the damage ran well into the six figures. As if that werent terrible enough, Jim Arnold, the owner of this company, actually had the nerve to threaten my wife and I for payment after he was found to be liable by his own insurance company. We believe that was immoral. Dealing with this company has been one of the costliest mistakes weve ever made in business.
MI
Michael Elinoff
Ive used the john ruth co. for 3 jobs in the last 1.5 yrs. I have a 4th scheduled at a friends residence. my jobs have been small ( new toilet, new pressure reduction valve) and routine. their telephone assistance has been terrific. theyve arranged start times that work for me. Im looking forward to them working on guest bathroom this summer. I recommend this company. quick turnaround, competitive pricing, very pleased with work.
MA
Marcy W
The people of this company seem to be very nice and seem to care, BUT....Took over a month to get a water hydrant installed. Work was left very sloppy and a shoddy job was done. Only the bare minimum was done to get the job done. They propped up the hydrant with a stick. Very unhappy. I can not recommend this company as far as the quality of the work is concerned.
CA
Casey Perticone
Plumber broke the toilet pipe and then denied doing it. Claimed I had another plumber work on the toilet! Totally a bold faced lie! The office manager proceeded to say the plumber was a minister so therefore he believed him, and surely I was lying!!!! Under NO circumstance would I ever recommend this company. BUYER BEWARE
JA
Jason Rommel
Fast friendly service! Family owned they care about their work and their customers! I would highly recommend.
LE
Leif Black
Terrible experience. Read the other reviews. I second all of the negative ones.