Roto-Rooter Plumbing & Drain Services

2001 Old Greenbrier Rd, Chesapeake, VA 23320, USA

Address:	2001 Old Greenbrier Rd, Chesapeake, VA 23320, USA
Phone:	+1 757-671-2129
Site:	rotorooter.com
Rating:	4.4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 93

Reviews 5

RL Bonney

I called RotoRooter on 9/26 to request help due to a baked up sewer drain. They initially gave me a expected arrival time for their technician of about 10:15 am. I received numerous calls from RotoRooter indicating they would be later and eventually showed up around 4:30 PM. The technician was nice, but didnt seem very motivated. He attempted to find a clean out but was unable to find one and said that a toilet would need to be removed to clear the sewer line. To save money I pulled the toilet myself which took about 10 minutes. He began the process and realized that the snake was coming up in the adjacent toilet. He then informed me that the only way to clean the line was to go on the roof and clear it from the sewer vent pipe, but he was not allowed to go on the roof. He named a few companies that he thought would do the work and prepared to leave, Since I didnt want to have to wait another day for someone to come out and I needed the bathrooms, I suggested that we cut the vent pipe where it went thru the attic and clear the line from there. He agreed and then said they do that all the time. I wondered why he didnt suggest that instead of me. He did clear the blockage and patched the hole he cut in the vent pipe. The next day I had the same problem. The technician that came out this time was more experienced and very motivated and showed up in a more timely manner. He proceeded to climb on the roof and inserted a camera snake into my sewer line which showed the blockage and condition of the line and also cleared the blockage. He explained that the reason for the blockage was most likely the type of paper that I was using (Charmin) and the fact the newer water efficient toilet I have probably didnt push enough water thru the line to clear all the sewage. He was very confident that if I changed the brand of toilet paper to a more septic friendly type I would not have anymore problems. I have changed to the brand he recommended, but only time will tell if that really works. So far good. I think the work could have been done in one visit had the more experienced tech come the first time and would have saved me a lot of aggravation. I also though their fee was high, but of course it was the weekend.

Nick DiNunzio

We were advised to use Roto-Rooter to help us identify a serious problem were having with outside storm water drainage around our home. Our request was to help find any clog and/or breakage in existing under-ground drainage pipes previously installed by a landscaper - so we needed their "camera" service.... First request was done on line - a technician showed up - late on a Friday evening, with no camera or detection equipment. His notes (from dispatch) indicated the problem was with an outside sewer line. He was unable to do anything at all. He then called dispatch, explained the problem (that a camera was needed) in order to perform requested services. Second technician showed up a few days later (of course, youre provided a two hour window where you have to wait and hope they even show) - again, later in the evening - around dusk. He had a camera, but no detection device to locate/identify IF a clog/leak was found - so could not do the work either. He called their "camera" department head and scheduled him to come out on a Saturday morning - supposedly first thing. We waisted our entire saturday waiting on him - only to call dispatch to find there was no appointment even on the books because the dispatcher process was basically circumvented. After wasting the day, we were then informed he would not be coming after all because he wasnt even at work that day. They (dispatch) then scheduled another appointment (were now at #3) on Monday, Sep 22. A technician named "Ty" showed up who actually had the necesssary equipment and performed all requested work. He was EXCELLENT - both in his skills and in his knowledge base. He was very helpful and personable. So if we were to rate Ty, wed give him 5 stars; but Roto Rooters dispatch service and diagnosis/interpretation of what service needs to be performed is well below even acceptable or adequate. Well never use them again. Also, we were quoted that the fee was $300; then were informed that it was $300 "per line" to run the camera inside them. So we were looking at $300 x 4 when we were told it was a flat fee service. Never again.

Candice Palmer

The technician that arrived at my location had an apprentice in tow. The tech seemed very confident he could do the job....very cocky. He then criticized the manufacturer of the item he was there to repair and indicated "Why did I buy this cheap item?" It is a lowes/home depot item. And "He wasnt surprised it broke." Then he proceeded to quote me a price of close to 200.00 for the repair. When I said no thank you I will wait he said "What did I think the price was going to be?" I have him a price of what I thought was fair and he accepted that price without hesitation. I indicated why did he price it so high before and he said "Do you want the discount or not?" I took it and he put my part in. He was done in under 10 minutes. I cant say that I am thrilled about the experience...what I can tell you is chew them down on price because he didnt appear to want to leave when I said no thank you and the price became more reasonable after that.

Janelle Clarke

I cant say enough great things about my experience with Roto Rooter. Their team was always quick to respond, visiting our house as soon as possible, and working around our difficult schedules. There were no extra charges for appointments outside of the 8-5 normal business hours of other plumbers. Roto Rooter installed a new sink for us, and when we had problems with it, they came over twice (free of charge) to try to fix it. When they determined it was a problem with the sink itself, they gave me advice on how to return it to the store where I bought it. Then they came back for a FOURTH visit to remove the first sink they installed and install the new one, free of charge. They went above and beyond all expectations, and really made me feel like a valued customer. I will absolutely recommend their services to everyone.

Cindy Keltner

I had a total emergency in my bathroom with water spraying all over the place. It was Saturday and I was sure I would have to pay an extra fee for a weekend call. I found out that you all dont charge extra fees for that! Thats completely different than other plumbers. The plumber came in, very professional and friendly and took a look at what the issue was. While it took a while for him to figure it out (its an old house and the pipes are original), he stuck with it, went down to one of the hardware stores and got the parts that he needed and finished up within 30 minutes. He also took his time and checked for leaks several times before he left. Ive had yall out before for other things and I dont hesitate to call or make my appointment online when I need some plumbing work done or my drains fixed.