Millennium Plumbing

Reviews 5

ZU

Zulma Whiteford

UPDATE: I was contacted by a representative of Millenium Plumbing after they read my review of their service. They looked into the details of the event and told me that they took appropriate action including firing the plumber who mishandled our service call. In addition they offered a full refund for the service call in a good faith effort to show their concern and pride for their work. Although I was disappointed with the original service I found them to be very responsive to my post and to hold true to their word. They care about their customer base and their reputation is important to them. I would consider using them again based on their follow up of the experience. ---------------------------- (Original Post) I contacted Millennium Plumbing after reading Google reviews to address a clean water leak at my rental property. I was told a pipe in the basement had to be replaced and if that did not work the whole sewage line would have to be redone. Three days later sewage water was backing up in the property. I called Millenium again and they immediately diagnosed the problem as a collapsed sewage pipe and the repair cost at $11,000. When I inquired how that was identified and if a camera had been used inside the pipe I was told they just knew. I asked for a written estimate with details of the work and received a hard to read hand written paper with a $11,000 bottom line. Went out for a second opinion with a different plumbing company and $697.00 later discovered a clogged pipe with products that had to be removed. This company used a camera to confirm that there was no problem in the sewage pipe and it did not need to be replaced. Millennium was ready to tear concrete and flooring in the house without properly investigating the problem. The second representative from Millennium arrived with his mind made up and all he could tell me is that "It was a major problem". Yes, sewage water in a home is a major problem but your solution was unnecessary and would have made it even more major. They did not research and investigate the problem and costed me an additional $500.00 for work that may or may not have been needed to be done. I would not recommend them and regardless of who you call I suggest always get a second and third opinion! I have checked one star because the site does not allow me to make a post with none.

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KE

Kevin Strickler

WARNING: Millennium Plumbing called me and told me they wouldnt come out to fix the leaking laundry pump they installed unless I deleted this review. This calls into question the integrity of their Google rating, as I doubt this is the first time they did this, and likely they should be rated much lower. Since I obviously never deleted this review, they never came out to fix the shoddy work they did - I had to hire another plumber for that. In addition, they just closed their office in Federal Hill, and I think they dont even have an office at all now (maybe they are operating out of somebodys house?). Likely they are experiencing financial difficulties, which might explain why they charged me more than double for my laundry pump ($950 vs a quote I got later from another plumber for $450). Also, they are not MHIC licensed, which means that you cant make a claim against the MHIC insurance fund for shoddy work or fraud, but instead have to sue them directly. I wish I had thought to check this prior to hiring them. As is fall of this wasnt bad enough, their leaking water pump caused a mold issue with some drywall in my house, which cost $500 to fix. So in the end I paid $1,450 and should have paid $450. This does not count the untold hours of aggravation dealing with these clowns. If you are reading this review prior to hiring them, I strongly suggest you instead hire an MHIC licensed plumber (go the the MHIC website to check) who has an actual physical office and stands behind their work.

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DE

Debra Pumpkin

We are very happy with the work done by Millennium. We bought an ancient house in downtown Baltimore and discovered that the bathroom pipes were all in terrible shape. Our plumber, Ricardo, came out and discussed our options with us and provided an estimate. We got competing bids from other companies, all higher. Not sure exactly how we wanted to do the bathroom, we asked Ricardo to come back a couple of times to discuss other options, which he did, patiently explaining the pros and cons of different types of shower, tub, pipes, etc., and he provided revised estimates each time. Ultimately he replaced all of the bathroom pipes and installed a new toilet, sink, bathtub and shower. The bathtub and shower were somewhat tricky, because we wanted to combine a claw-foot tub with a regular wall shower, instead of the usual type of shower specifically made for claw-foot tubs. Ricardo figured out a way to make it work. He also collaborated very well with our contractor. The entire installation had to be done in pieces: first our contractor tore down the old bathroom. Then Ricardo roughed in the pipes. Then our contractor installed the floor and walls. Then Ricardo came back and installed the fixtures. Ricardo was really flexible in terms of coordinating with our contractor. Hes a very friendly, personable guy and easy to work with. Six months later, everything he installed is working flawlessly. We are planning to add another bathroom and will use Millennium when the time comes.

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JA

James Powell

I was having flooding issues in my basement. Contacted Millennium Plumbing & Heating due to their great online reviews with Google+. They located the source of the problem and fixed the issue... That is, for the time being. In the process of resolving the issue, they didnt do anything on time and had myriad excuses as to reasons. They also tore up my front yard, thinking thats where the pipe was but didnt use the scope to verify; it turns out the pipe wasnt going under my front yard but under the driveway. So they tore up the front yard for nothing and then tore up the driveway to fix the pipe. After fixing the pipe, they didnt cover it with gravel, as Ive been told any company doing this type of work should know to do. At least prior to today I could say that they at least did the job well. Well, I dont know if the issue has turned up again due to their not using gravel to secure it but Im starting to see similar issues in my basement that I saw prior to when I first contacted them.

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HA

Halo Jankowski

Let me preface this by saying, the PLUMBER did an amazing job. Speedy, fairly priced and even punctual. Had two sump pumps installed in my business. Called about a genuine concern with a sump pump running hot and making a nasty smell in my business...and was spoken to like a nuisance... very rudely by the emergency operator. So rudely that in a 3 minute converstation I had to use the phrase ,"Can you please stop talking to me like Im a nuisance." To which he replied, "Whatever, man...." I own a business and understand the difference between good and bad customer service over the phone and I had a genuine concern about a sump pump and the guy talk to me like I was a 3 year old. I dont care how good of a plumber they happen to have it is not worth the disrespect I received on the phone just calling about an issue I had. NOW upon reading this, imagine how ignorantly you have to be talked to to have a PERFECTLY good plumbing job become a bad experience...

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