US Post Office (Self Service Kiosk)
| Address: | 3375 Ellicott Center Dr, Ellicott City, MD 21043, USA |
| Phone: | +1 410-750-1340 |
| Site: | usps.com |
| Rating: | 1.9 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–2PM Closed |
Location
Photos 1
Reviews 8
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Erica M
THE WORST CUSTOMER SERVICE!!! Highly DISCRIMINATED!!! I needed a small piece of tape for my package. I asked one of the employees for some tape no bigger than a size of a quarter. She answers "no, you must purchase it." I say "okay, I guess I have to buy it then." After purchasing the tape, I stand to the side and tape my package. While the employee is taking care of another customer, I ask "can I get a receipt with this package?" The employee tells me to wait in line again, so I did. While I am waiting in line, she takes care of another customer. The customer says "can I have some tape please?" and she says "yes you can." I look around and see if anyone saw and most of the people were in shock. I was livid! I could not believe that she did that. Even worse, the employee offers tape to another customer and tells them that they do not have to wait back in line! While in line I tell her "really, I thought you told me that there was no tape and I had to buy it" This employee acted like she did not hear me and goes to the back. I could not believe the way I was treated. Even another customer looked at me in shock and saying "wow I saw that." DO NOT GO TO THIS POST OFFICE! THE WORST SERVICE I HAVE EVER HAD!!!!
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Terra A
I really wish I could give this place ZERO stars or a NEGATIVE 100. I have had several issues with this post office. So badly, I have considered having my mail held, discontinued, etc; For starters, the customer service is horrible. You walk in and they act as if they are doing you a favor by assisting you. I have had to fuss a few women behind the counter out a few times. Secondly, we have had SEVERAL packages go missing. So badly that now I request UPS services instead of USPS. We had the same mail carrier for years and then we got a young male and female. I have sat and watched them from my home office window scan an item but it never makes it to my door step. Then it disappears causing me to have to file a claim. Several packages have been unaccounted for til this day. They must not know its a federal offense to steal mail and packages. Maybe they missed that in training. And now they have a new manager. I feel bad for him as well. He has no idea what he has walked into. A mess and disgrace to tax paying locals in the community.
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Katlin Jones
I ordered a package through Amazon Prime that was supposed to come in 2 days. The day that it was supposed to come, I received a notice that two attempts were made, but there was no one to sign for it. There were people at my house to sign for it both times, and there was no knock at the door or note left saying they attempted to deliver it. Two days later, one or two more delivery attempts were made. Again, no knock at the door and no notice. And my dad sat at the door for an hour and a half waiting to sign for it. Next day, no notice saying they had tried to deliver it. Today, I have called the post office 3 times. The first couple of times, I was put on hold. Every time I call, I get put on hold for an unreasonable amount of time. Just called for a third time, spoke to the Postmaster, and when she went to check for my package, they hung up. Seriously, I just want what I ordered.
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KG Wilson
People in this location are bunch of liars, they dont answer the phone, theyre LAZY and theyre not NICE. Just terrible service! I have couple of issues with my mail from the time we moved and no one ever resolved it because they dont know anything. Went there several times and had me waited for hours with no resolution. I did my own investigation and finally asked a nice delivery man to open all door mail clusters of our subdivision and one box was stuffed with all our mails for three months! Theyve been putting all our mails to the wrong box! And today, they claim that they cant deliver our item because customer is not available and asking us to pick it up at their location. WHAT the HeCk?? We never left our house the WHOLE day yesterday and no one knocked nor pressed the door bell. Terrible people. Just WOW! This place is a Zero rating.
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Steve Donahue
They consistently deliver mail to the wrong address or return to sender even though the address on the item is the correct address. This seems to happen the most when its a substitute mail carrier and not our normal guy. Also, on several occasions I have seen the employees at the post office throw packages around even when they say fragile all over them. I have told Amazon Prime not to use the USPS to deliver my packages because they never arrive within the 2 day shipping period (this has happened at least 4 times in the last year). The customer service at the post office just depends on who is working. One of the employees once asked if my package was packed well because I had "fragile" and "do not crush" written all over it and then said "the machines cant read those." Since then I insure everything I send through them.
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stephanie laforgia
worst customer service I have ever experienced. Im guessing it was the manager treated me like I was 5 years old when I asked a question. She made me feel so embarrassed when everyone in line was looking at me because of the disrespectful way she was talking to me. When I finally got up to the cashier named Kathy she also made me feel like a child. she wanted charge me $7 to mail my text book because I did not say it was media mail.. she continued to go on about how she cant give me the media mail price because I did not say it first ??HOW COULD I SAY IT FIRST IF I DIDNT KNOW ABOUT IT??it was as if it was some big secret.. she did however let me mail it media mail after making me feel stupid about it.. overall the most unfriendly staff I have experienced. I will not be going back to this post office.
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Richard Bennett
Phone is constantly off the hook. I only went here for one specific purpose(to get my mailbox lock changed). Took me over a day just to get a hold of someone to see what I needed to do. I went in and the service was fine, however its taken already a week over how long they said, and I dont have time to stop by during business hours. I call all day long and just get a beep sound for some reason. Very rarely does it ring and then no one picks up. Edit: also, as I read from others, I also had an issue with a package. Tracking info kept changing and was constantly incorrect. Kept saying package was at a local post office it never made it too as I went there. Also kept saying delivery was attempted when it never was. Had to track down the mailman and call post office to get it figured out.
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Mariia Priimak
I waiting for so important package second day !! yesterday for unknown reason it was not delivered ( but I saw the postal track near our home ) and today I see that status , that it undeliverable ????? Worst postal man ever in Ellicott city area !!!!!! Why he is still working there??? We made already more than 10 complaints about delivery since we live there ( only for 8 months !!!!! ) AND you know what ? today SUNDAY and even natonal costomer service not work today , I cant call anywhere to check whats going on ..... terrible !!!!!!!!! I need to cancel my flight tickets because I dont get that important package .....!!!!!!!!!!!!!!!!!!!!!!! thats no words !!! BE AWARE NOT ORDER ANYTHING FROM THEM !!! NEED TO IGNOR USE ON USPS and USE UPS AND FEDEX insted of USPS