Pep Boys Auto Parts & Service

Reviews 3

CH

chanelle Williams

This place it the worst auto shop ever! On 9/1/16 I took my car because it would not start. My first clue that they had no idea what they were doing should have been when the representative came to check my battery and wasnt really sure how to test it. Another representative came over and stated that if the car still was having trouble come back the next day. Well the car was still not starting so I brought it back. A new representative came and checked the car and told me I needed a new alternator. Now my car is a 2013 so when it said that there was a slight pause because I have had several older cars that I never had to change the alternator in. Both my brother and father questioned it but I needed my car. I ordered the part because they stated it could only be gotten from the dealership and I would have to go get it because they couldnt order it. Because it was a it was a holiday weekend it took a week to come in. The car was starting good the entire time I waited so I shouldve insisted on a battery first but since Im not an expert I went ahead with the what they told me. I brought the part back to the store on 9/10/16 and they installed it. I also asked them to check the battery again. When I came to pick my car up and turned it on the Battery Light came on and I got a message to check the charging system. I was shocked because that light was never on before I gave them the car! I asked about the light and was told that sometimes it comes on because the battery is being charged and it should go off. I drove it around for the day and the light never went off so I took it back the next day. They were busy and couldnt really work on my car so I brought it back that Wednesday 9/13/16. The representative came to check my battery and told me it was dead and I needed a new one. So clearly they did not check my battery after they installed the alternator which was annoying because I couldve had everything changed at the same time. They installed the battery and the light still wouldnt go off. I was told that everything was charging good and they had no idea why the light would not go off. Frustrated I finally took it to the dealership. Imagine my shock when they told me I had a bad alternator. So Pep Boys is telling me that my initial alternator was bad when I never had a Battery light and the new alternator that was put on caused me to have a Battery Light. They also told me that everything was charging fine when clearly it wasnt. I called the store and was told by the retail manager that he couldnt do anything. That I would have to wait until the service manager came back in 2 days or call corporate. This is ridiculous! They have no idea what they are doing and misdiagnosed my car. I really just needed a new battery and these fools took it the next level just to make more money. They also added a service agreement to my bill without my knowledge which increased the price by $30. These people are lazy, unprofessional and some cheats! DO NOT DO BUSINESS WITH THEM!!!!

VO

Voncia Odom

I am writing in regarding services that were supposed to be rendered to my vehicle on 03/08/2016. I took my car into the District Heights, 6333 Marlboro Pike, Forestville, MD 20747 on 03/05/2016 @9:17am because my check engine light was on. I currently own a 2012 Hyundai Sonata. I was told that it would take about 3 hours for the services to be rendered. I called back to the store around 12:00pm to check the status to be informed that my car would need a knock sensor and that would have to be ordered because it was not something that Pep Boys carry in stock. I asked how much the part would be, how soon could be in the store and the total amount for labor. I was then placed on hold for 20minutes. I eventually hung the phone up and walked into the store around 1:30pm. I was informed at that time that it was too late to order the part and have it delivered by Sunday or Monday. That it would be in on Tuesday. I asked if we could go ahead and order it and that I pay for the services. Which was done. I dropped my car off at 7:30am prior to the shop opening and called back around 8:30am to make sure that they were in receipt of my car and where to locate the keys. I called around 1:00pm to check the status and was told that car would be ready between 6:00pm-7:00pm. Which I informed them that that was cutting it close as I was due into work by 7:00pm. The young lady responded “okay.” I arrived to the store to retrieve my car around 6:30pm and was met by a young lady who asked me my name and then proceeded to walk around as if she was looking for something for about 5minutes. I asked her what the issue was with me getting my key and she stated she had to find it. She didn’t know where my key was and walked away. When she returned without the key I stated to her that a lock smith needed to be called and a replacement key made because I needed to leave for work. I was then informed that it would take over an hour for a lock smith to get there. I told them I could call a lock smith via my road assurance and they could be there in 15 minutes. And magically the key appeared from behind the desk. I was handed the key and the clerk walked away. I got into my vehicle only to find the check engine light was still on. I walked backed into the shop and was told by a shop tech that my car was not looked at and no one could say why. I then demanded my money back. The manager on duty told me that I would have to come back the next day. Which I informed him that was unacceptable. That you all were paid way in advance for a service to be done, that was not done and no one had the decency to call me and say anything. After about 30 minutes I was refunded my money. As a previous customer of this Pep Boys I can say that this was by far the worse experience ever. The customer service has never been exceptional but this was ridiculous. I will not be returning.

ER

Eric Stevenson

So Nothing good came from this. I brought my car in to get an alignment and I purchased the alignment where you get free alignments for a year for like $30 more. Win. 2 months later I needed an alignment so I go in about 5pm after work. The tech, wish I remembered his name tried to charge me "a prorated fee" for the alignment. He tried to lie and say its not free when I KNOW for sure it is so obviously he was trying to pocket the money. Whatever. I will deal with it when I get back. So I leave and come back at 845 and my car hasnt been touched! The guy who tried to jip me said the mechanic who was assigned my car left. So no call in almost 5hrs to let me know this? Fine bad day for Pep Boys. The next week I bring my car in on Monday at 430 to finally get this alignment. I leave and at 830 I still have not received a call about my vehicle. I return and apparently the machine that does the alignments is broken?!?!? So in 4hrs nobody could call and tell me this? Alright well machine issues happen. I drop my car back the next day at the same time. I see the manager tell the mechanic to make sure he gets to my car before he leaves. Since I have learned they dont call I came back to check on my car. I notice a person who came for service AFTER me had her car on the alignment platform. I inquire and the mechanic who was SUPPOSED to perform the service handed it off to another mechanic and nobody go to my car. Instead of "we will make sure we get you up next" I got "we will try to get to it today. If not first thing tomorrow" WTF? Like someone can just leave their car there? How would I get home? Customer service as you see was horrible to say the least! Professionalism - 0. I hope the corporate office sends some people to clean this place up or close it down. Its no wonder certain communities get a bad rap. This is a PRIME example! DO NOT GO HERE!!!

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