Gerber Collision & Glass

19560 Frederick Rd, Germantown, MD 20876, USA

Address:	19560 Frederick Rd, Germantown, MD 20876, USA
Phone:	+1 301-916-9081
Site:	gerbercollision.com
Rating:	2.9
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–12PM Closed

Location

Photos 27

Reviews 5

msjenguzman

If I could give no stars I would the only people who are professional and know what they are doing are the receptionist. I was in a car accident and my insurance company suggested them. I get there to sign the authorization and ask them to make sure to check the front of my car and the engine as I was rear ended and I also hit some one I was assured they would do an extensive check and not to worry because "they are in the business of making money" this was Tuesday at noon I get a call on Thursday morning that my car was ready I was skeptical since they only had a day and a half to do the work I was assured the car was good to go and that the engine was cleaned. Well I pick it up Friday evening everything was fine. Saturday I drive less than 2 miles and my car starts to over heat! This has never happened before so I called my insurance company and they tow me to Gerber Collision they dont have technicians on the weekends so I get a call Monday and they say it is not related to the accident. Furthermore that there are parts missing from my vehicle and to call my mechanic. The first question that came to mind is how its possible for a collision center to release my vehicle knowing that "it is missing parts" how could they let a car go out that was not safe to drive they could not answer this question And when I ask the general manager he said he never told me he cleaned the engine and couldnt answer any of my questions the receptionist kept apologize and where shocked at the managers lack of response and lack of professionalism they kept saying they understood how I felt and kept apologizing to sum it up I dont have a working car I loss a day of work Saturday and gerber collision said its not their problem DONT GO THERE!!!!

Dwayne Mtzn

Anywhere but this place, they cut corners on repair. Counter workers where great, but the manager is so horrendous, if repair isnt done properly hell try to give you the run around instead of being accountable. I couldve gotten them into serious legal trouble for incomplete repair, but I decided to have another shop resolve it. Im happy to put this place in my rear view, also triple check your repairs - 1 star is too much, so zero stars from me.

Sheila M

Best collision shop ever! Love the daily emails of status of work done on my vehicle. They took my car even though they were booked because looking at the wheel that was hit by other person, they couldnt believe the insurance adjuster let drive off with wheel unsafe condition!

Rick Lober

Great job on an older car that I wanted to have just the front bumper fixed. Very good price. Cleaned the car inside and out. Ask for the GM - Harry. Great service and price. In and out the same day.

chino 213

Heard its a good body shop but how long after there paid by the insurance company does it take for them to fix your truck