Firestone Complete Auto Care

7592 Ritchie Hwy, Glen Burnie, MD 21061, USA

Address:	7592 Ritchie Hwy, Glen Burnie, MD 21061, USA
Phone:	+1 410-691-3309
Site:	firestonecompleteautocare.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 12

Reviews 14

Melvin Gutierrez-Rios

I went to this place on 04/02/2017 to get four new tires for my 2015 Toyota Corolla. I am originally from New Jersey; Therefore I explained the whole situation and asked the representative the was working at that time if they could replace my tires on the same day since i had to drive back home. She told me yes and gave me a quote for over $900.00 dollars for four Bridgestone tires and alignment. The price was not an essue because i did not feel safe with my old tires and i had a long drive to go. The front desk representative told me to leave the car and they were going to have it ready by 5:00 p.m. I came back at 5 and the car was on the same place I left it, the representative told me they did not have time to fix it. I was upset because now I had to dive back home with my unsafe tires and the fact that I was lie too, I would had appreciated if she had just told me the truth and I would had replaced them somewhere.

Anonymous User

Have a 2008 Saturn Outlook in which my wife ran over a 3/8" bolt took it to the firestone and was told without even assesing the internal damage that the hole was too large to patch. Me having 20 years in the Diesel Truck industry have seen bigger holes than this patched........instead the sales lady assumed that i wanted to buy another tire at 335.00. I explained my position and told them to put my tire back in the hatch of my vehicle and i would get it fixed elsewhere.........instead of saying well lets try to fix it, they just wanted a tire sale! FIRESTONE CAN FALL OF THE FACE OF THE EARTH FOR ALL I CARE! ! ! ! Nevermind that the patch job was costing me 60 Bucks! Down the street at Gillette Tire.....Plug patched for 20$ NO PROBLEMS! ! ! !

Steve S

i pretty much only get regular oil changes here (synthetic blend), always with a coupon (and if i dont have one, the coupon price is usually honored anyway, sometimes before i even ask). A handful of times, ive had appointments but had to end up waiting up to 40 minutes for my car to get into a bay but as for quality of service and attentiveness of staff, im very pleased. Techs regularly recommend services and products (on the receipt) but havent been pushy about getting other services. The waiting area is pretty small (7 seats, i think, maybe 6) but i dont care. Ill continue using the glen burnie Firestone store whenever possible.

John Lucia

Ive been going to this shop for years, and Im likely more than a bit biased as they have always been the closest shop to my home (walking distance, even), but the relationships Ive legitimately built with the mechanics at this location specifically have made every experience awesome. I run into the techs randomly throughout Glen Burnie, and we end up sharing friendly hellos. While the upper management has done its share of churning, Im okay with that so long as I keep getting to return to top notch techs more than willing to show complete transparency in the work theyre doing on my car (113,000+ miles and counting!).

Denise Loukus

We used this location on the recommendation of a family member. We needed new tires after a severe slash on one of four old tires. In addition to new tires, we were recommended to repair and replace our rear brakes, which another Firestone location had missed entirely only about a month before. They also offered to try their hands at a couple repairs wed been told were only capable of being repaired by a dealer. Im really impressed at their prompt responses, great costumer service, and thorough work. My family will certainly be using them for all future work on any of our vehicles.

Steve kidwell

Great place! Had a issue with a tire from another firestone off of eastern ave that just got installed a week ago and took it here instead because of past experience at the eastern ave location and these guys are Great! I only had a hour before I had to leave for a trip to VA and they pulled me right in and fixed my leaking bead on the rim in a hurry! Very fast service and friendly workers! The tech was nice, didnt try to upsale me anything, they just got me in and out in a hurry! Thank you guys I appreciate it very much! Youve earned my business for tires from now on.

Robert Terchunian

I made an appointment for an alignment at 1pm. I arrived 10 minutes early, with only one other person in the shop, and was told that it would be 45 minutes. 30 minutes later, they hadnt taken my car inside. I asked about it and was told that they were going to get started in a minute or two. I waited another 15 minutes and they still hadnt even taken my car inside. I asked again and was told that they were going to look at it in "another 5 minutes or so". I asked for my keys and left. I dont know what I did to offend them, but they clearly didnt want me as a customer.

Chip DAmboise

Firestone Jeremy and Dawn and the rest of the Gang, have done a wonderful job on my personal vehicle. Having to take my wifes vehicle in to have the window repaired, was a bit of a challenge. Fortunately they got it all fixed up and working properly again. Do their ingenuity and craftsmanship everything is working order. I would not take my vehicle any place else for the repairs that it needs. These are people who go out of their way to make it as simple to complete a task and for the right amount of money.

Dominic Nathan

Firestone has a horrible reputation for adding on work and parts that you dont really need. I have to admit that they are great at conning people out of money and making excuses on why the quotes are so high. There are literally dozens of places you can get work done on your car in Glen Burnie so save your money and leave Firestone for the suckers that dont know any better.

Joshua Slade

I made an appointment for an oil change, when I arrived they said it would be 2 hours. Why did I make the appointment? Went again recently for a tire. They said the only one they had left was 130 dollars. They tried to convince me that my Toyota Corolla had a rare tire size. Everyone else said 70 dollars. Scammers at this place.

Julie Schaltenbrand

Been here twice. Great service both times. Marcus and Chris were very patient with me and all my questions and needs. They had no problems explaining and showing me what my car problems were and how they were going to fix them. Its nice to know I can count on them being new to Maryland.

Sara Losiewski

These guys are great! We were on our way to the beach, car packed, when we noticed our back tire had significant damage. Called Firestone and they squeezed us in and replaced 2 tires on very short notice. Such great customer service! Thank you, Jeremy and team!!!

C F

After I booked my appointment over the phone, I showed up at 7am on a Saturday and the person refused to perform the service on my vehicle. I guess they wanted to continue sitting around drinking coffee and eating donuts instead of earning my business.

marven cox

long waiting time and they dont really care about the companies truck. The last time i went there, they charge my company for jobs that they dont even do. crazy never going back to the glen burnie one.