United States Postal Service
| Address: | 10821 Red Run Blvd, Owings Mills, MD 21117, USA |
| Phone: | +1 800-275-8777 |
| Site: | tools.usps.com |
| Rating: | 2.3 |
| Working: | Closed 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–12PM Closed |
Location
Photos 4
Reviews 20
CE
Cecilia Tripp
Purchased new mailbox lock on May 9, 2016. Post office staff indicated it would be 5 to 7 days to install. I waited 10 days and the lock was not changed. I returned to the post office on a Monday to inquire when the lock would be changed. They indicated it would be changed on Friday. Saturday morning I checked the mailbox. They changed the lock but the keys they gave me for the new lock did not work. I returned to the post office explaining that the keys did not fit the new lock. The post office staff had me fill out another application, gave me another set of keys, and said it would be changed on Wednesday. I waited until Friday and checked the mailbox lock. The key doesnt work. I returned to the post office and explained that the lock havent been changed and that I do not have access to my mailbox. The supervisor, Lara, said she would send someone out the same day that morning to change the mailbox lock. As of today, the locks have not been changed nor do I have accesa to my mailbox and I have no idea when or if Ill ever have access to my mailbox.
RE
Reshma Thapa
I have been sending parcel to my very special person for couple of times now. they missed it on the V day. I got a message saying undelivered for no reason but all the other time it went on time. And yesterday I got the the same message for the cake that i had sent. and today as well I got the same message for 2 different parcels one was sent here form California and one ordered online. some how they both I went on line and rescheduled for the re delivery as its was my special someones birthday. I wrote a small instruction humbly requesting them to re-delivered if possible leave it on the front porch. And with few hrs I got 2 txt msgs saying both my parcels been delivered and left and front door. How amazing is that....I really appreciate them for being so kind. And making me feel that love and human kindness can do miracle. I was all upset and sad.... well you guys made my day. Thank you so very much. Love Reshma
WI
Wi He
Why are the "local guides" who are (mostly) the only ones giving a good review? This PO isnt any good. But what do you expect when they cut their labor force and offices and still believe they can provide the services they offer with any type of quality. They told me that my carrier decided not to deliver certain pieces of mail because he didnt know a home business was at my address, but yet selectively delivers pieces of mail clearly with my company name listed and at other times he doesnt? WHAT? Since when is it up to the carriers discretion to make executive decisions whenever he wants? And they dont care nor take any accountability of the mistakes they make and the ramifications caused by their lack of professionalism. This place is the pits and their customer service is a joke.
OM
Omer Butt
if i could go to negative i would have given them negative stars.... they lost my packages twice..and when u go and inquire them about it . . its gonna be a four five day process.. you have to go there everyday.. wait 1 hour or more for the supervisor to show up..once she does..she always say let me check it again..that takes 45 minutes to one hour...and then she comes back and say may be its with the driver on the road..you should come back tomorow..for my first package i came here for 7 business days still didnot get it..and had to pay 50$ to sender company since tracking status showed its been delivered..while delivery people said they took it back..and then gave up..this time its my 2nd day..wont be coming again tomorow..
LI
Lindsay Asch
Horrible customer service. Twice now my mail carrier left a useless key to my parcel locker at my cluster box. The key doesnt work. I was told yet again that she would come back to bring my package. Never happened. I ended up having to go to the post office again to pick up my package. Whats the point of having a mail carrier if I always have to go MYSELF to the post office to get my packages. The lady that answered the phone at the post office has a horrible attitude too. You have a government job. You need to act like it! Get it together and replace the stupid key that never works or STOP LEAVING MY PACKAGES IN IT!!! Quit being lazy and walk the 10 extra feet and put it on my porch like Ive asked twice already! Jerks.
RO
Roxane IluvmyGSD
I was home yet, my package was not delivered. I signed and left the card, for re-delivery and was home that day, but still the package was not left at my house. I called the post office and a black woman who said she was a supervisor hung up on me while I was telling her my situation. I called back and she put me on hold. I hung up and called back again and again she put me on hold. I sat on hold for an hour and she never picked the phone back up. Ive call both Senators and our Congressman. Lets see if they do anything about making the post office better. If not I wont be voting for them again.
A
Anonymous User
Mailed packages from there labelled clearly "Do not crush," "Fragile," and "Do not drop." Recipient shows me picture of received box which looks like its been run over by a truck. Apparently I need to buy insurance against their incompetence. Also terrible at forwarding mail, comes 2 weeks later to an address less than 20 miles away.
RU
RusioBear
They lost the package I was supposed to get said it was checked at my mail box wasnt there checked for 5 days after that not there tried to call no one picked up its ridiculous but the postman is nice he gave me a number and everything to call and no one picked up
R.
R. Milbourne
I wish I could give this dumpster negative stars. Always the longest line possible and there just arent enough workers to handle the volume of customers that a post office must encounter on a daily basis. Poorly managed/organized. Avoid if possible!
FR
Francine Lubera
I love this post office. They are friendly & helpful & always so pleasant. Thanks to all of you! Also, Id like to add that our postman is the BEST. Grandville. Youre the best!
A
Anonymous User
they lose my stuff all the time even though it says "delivered" 1-800 number doesnt help. They always "happen to find items in the warehouse after weeks of calling.
KA
Katia Perkins
Pleasant Staff! They have recently started processing walk in Passports but they were professional and I moved trough the process quickly!
SH
Shailendra Kumar Sankhala
Nice place which can meet all your postal needs. I liked the self help kiosk which is like fully equipped and no need for any human help
NI
nicolas brock
Dont try to apply for a passport here on a Saturday. Arrived within the first 20 minutes of operation and waited 5 hours for service.
GE
GEORGANN WRIGHT
Very good - prompt service - hold time ridiculous Your agency should have a call center instead if carriers answering phones.
JO
John s
they suck big time...its a crap shoot if you get your stuff or not. i like ups not usps
G.
G. D. Swann
Long long lines. Never enough staff. 30min wait for specialty stamps. Ridiculous!
JO
jose rivera
Muy excelente!!!!!!
MI
misterruby
Super quick in and out for passport renewal, very friendly staff.
TA
Tarun Patel
Terrible place and as a business owner I dont even get my mail!
Other organizations
Photos
