AAA Rockville Car Care Insurance Travel Center

718 Rockville Pike, Rockville, MD 20852, USA

Address:	718 Rockville Pike, Rockville, MD 20852, USA
Phone:	+1 301-944-9519
Site:	midatlantic.aaa.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM 10AM–4PM

Location

Photos 20

Reviews 7

Gmahama T

The new manager Leo is awful. I called at 7:15 am Friday morning to bring in my wifes car for oil change. He said they can do it but it would take about 2 hours. When I brought the car in he asked if I had a AAA membership. I provided my wifes name who had the membership. He took him about 10 min to lookup the number while I was standing right in front him. After checking the membership, he finally decided to take the car in. Then I asked Leo how much will it cost? He answered every car is different even though I can see a sticker price for oil change price was on a desk to my right for 25.95$. I reminded him that we always changed our cars oils there and it always cost around 29$. He still decided to go check the car outside for another 10 min. When Leo returned he entered some notes again in his computer for another 2-3 minutes. Then he told me that it will cost around 33$. I said fine: can we expect the car in couple hours I asked? He answered that it will be done by noon. Then I asked if I could have a copy of my wifes membership information that he printed earlier. Leo asked answered that he couldnt give it to me but only to the card holder. I thought sure thats fair game. So I called my wife who was patiently waiting for me outside all this time to come in and collect her membership information as requested by Leo. My wife came in and Leo decided that he couldnt give her either the membership information. I asked why? He said that she needs to register with his colleague to get a new card sent to her home address. I was stunned. Now more than 30 minutes have passed and I was just about to take my car elsewhere because of the bureaucracy. However, I simply thought that this is not acceptable. A simple oil change shouldnt be that difficult. If Leo was a white man I would have think that he is racist but now I simply dont know what to make this one but it simply an awful experience. I would never bring my cars there again as long this guy working there. Gary

A Jo

I wont bring my car back here. Customer service is mediocre at best. Poor communication between areas. Front desk doesnt know what tow is doing, tow doesnt know what mechanics need, its like being at an ER and everytime a person comes in you have to tell your story all over again. I get that they are not responsible for lost materials, but my laptop and sons handicap placard and meds were at their facility for four days and they never bothered calling me back.... Then blamed it on me saying I left it there (I did in my car, not at your facility) They also told me initially only one thing was wrong with my car, and it could be done that same day only to later say they couldnt find a part and it needed to be ordered. Okay cool. I call the next day around the estimated completion time and I am convinced the young lady that works on Sundays must hate her job because she was beyond rude. She never bothered to order the part until I called. Then a part magically showed up when I told them I was just gonna call a tow to take it to the dealership instead. Then all of a sudden there were additional issues with the car. I signed because I needed my car (Im from out of state) but noted under duress. I finally spoke to the manager a few days later and discovered my laptop was there and questioned the work and professionalism. Tom was very condescending and brushed me off. Apparently my laptop and sons placard and medication being there without me placing it there was not a big deal. He told me it was my fault. I dunno, my contact info was in the bag, call me maybe? Especially since I had already requested a call back anyway because I couldnt find my bag and was upset about the additional charges. Long story short, things happen and go wrong as it is life. However, their rudeness and poor communication is what will prevent me from using them again.

Catherine Trubetskoy

To whom it may concern One year ago I had a car accident due to the fact that the brakes gave out invoice 19300 I had my brakes fixed for $1,052.56 and I got a warranty for 2 years One year later I got another car accident due to the fact that the brakes gave out The accident was avoid by managing to get on the grass in the median lane otherwise it could be very serious one because a lot of cars were in front of us since it happened in Reston my car was towed to Fairfax VA My wheel cylinders right and left side were replaced, the mechanic told me that they were the originals (invoice 48389) How could they be in good shape a year ago and why they have not been replaced at that time? I had to pay $504.13 Why did I have to pay since the brakes had a warranty for 2 years? I am very unhappy with your service And I think you owe me those $503,13 Waiting for your prompt and positive response Catherine Trubetskoy

S Be

Ive been there three times. The first time was ok just wanted charging system check, but the next two times were a joke. The manager just sits there while his staff is having issues and refuses to help them. The last two times when I arrived to pick up my vehicle the invoice was not ready although they called me and said it was ready to be picked up. Both times the invoice was more than the agreed estimate. The advisor said sorry let me correct that.. really.... Ive tried to reach the District Manager for 3 weeks without a callback or acknowledgment from AAA corp. My advise review your final invoice, because it seams totals increase mysteriously without your knowledge.

Lila Clooney

They not only lost the passenger side wheel cup and left lose the under the driver´s wheel liner, causing all kinds of problems, but also did not do 2 of the things expected. Took almost 4 hours and meanwhile they tried to sell me insurance at all cost. Horrible service repair. The customer service at the front counter was courteous and friendly, but that´s about it and that´s why they are getting one star. Do yourself a favor: avoid this place at all cost. Thank God a friend took care of the liner and bought the wheel cup at the VW dealer. Don´t trust this center at all.

Jackie D.

Took my Toyota Tacoma in few months back to have tires put on. Some guy came back to me in the waiting area with a list of services recommended for my vehicle. I laughed so hard, he was insulted. I instructed him to put the new tires on my truck. The tires were put on with the fashionable blue lettering still intact, and tire pressure low. I went back the next day to resolve my issues. They were more than effecient in doing so.

Vishal Sinha

I stopped by this AAA center to get some MVA work done. I did have to wait about 10 minutes before Ilana was able to help me. I had a complicated MVA transaction to be done, similar to a 3 way NBA draft, but she was quick to figure out all the steps that needed to be done in order to make my "trade" happen! AAAs service fee is very reasonable given the amount of work that needed to be done. Thanks for a great customer service!