Boston Seaport Self Storage

Address:	380 E St, Boston, MA 02127, USA
Phone:	+1 617-268-8900
Site:	cubesmart.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 71

Reviews 11

Gary Stearley

I recently moved from San Diego, Ca to Boston, Ma for college. I rented a Uhaul truck and an indoor storage unit at the Uhaul facility on Massachusetts ave in Boston. Once I arrived in Boston, I found out that they had rented my reserved storage unit to someone else by mistake and they didnt have any units available that would fit all of my stuff. After dealing with them for nearly 2 hours, they finally found a unit for me. I pulled the truck into the loading bay to start moving into the unit and accidentally locked the keys in the cab of the truck. I advised them and they were going to have someone help me. After another hour plus, one of the workers comes out and literally YELLS and CURSES at me for being so Fu......ng stupid for locking the keys inside and that I better call a locksmith to come and let me in. I told him that my phone was also in the cab and he told me to use my head........... And to go in the office and call one. So, I walked into the office, cancelled the unit and got out of there asap. I have never felt so disrespected. They are the rudest, most disrespectful people. No customer service at all. AVOID THEM AT ALL COST !!!!!!!! After leaving the facility, with nowhere to take all of my things, I went to the university and my guidance counselor told me to come to The Boston Seaport Self Storage. OMG !!!!! What a difference !!!!!!! From the moment I drove into the parking lot, the beautiful landscape, new, clean building, in a much better area. I was so put at ease. I entered the lobby and was politely greeted by Jessica and Alanna. They were so nice, so professional, so helpful. They spent time going over pricing and size options, walked me around the facility and showed me several units and helped me pick the perfect unit at a GREAT price. They went above and beyond to make sure that I got the unit that I needed, offered me a great monthly rate and made an already complex move, so much easier. They even took the time to help me locate a nice hotel in the area. WOW. Who does that ?!?! They made me feel so welcome and gave me a crash course on the area and the places to visit, eat, all that. Jessica and Alanna are definitely a true asset to this facility and this company. If you are in need of a truck rental, a clean, safe storage, all the moving and storage supplies that you need, with a pleasant, courteous staff, that are all about their customer service and satisfaction, then The Boston Seaport Self Storage is definitely the best place to go. Thank You So, Very Much Jessica and Alanna for Everything !!!!!! You guys are the best. The company is so lucky to have you on their staff !!!!! G. Stearley

Thomas Stuart

This review is for truck rental, NOT for self storage although the facility was in fantastic condition and I would definitely try them for storage based on my experience with them. I called frantically at 5:00pm the night before I needed a truck in the morning for a last-minute move. They were only there until 6:00pm and I could not make it. They had a truck that fit my needs and they were the closest place so I really wanted to work through them. Jim, who I believe is the manager, offered to come in early and rent me the truck the next morning 2 HOURS before they opened because he was going to be nearby anyways due to electrical work on the building. The actual rental experience was fast, convenient and the truck was in great condition. Ive rented before through Penske at Home Depot in South Bay and their trucks are in worse condition even though they have lower miles. The truck came with a full tank so there was no, "Well youre at 5/8ths of a tank so you need to be there or well charge you!" Check in was easy, I just dropped off the keys and Jim emailed me the receipt. Jim is a stand-up guy, the service was fantastic and the experience was great all-around. Thanks Jim!

Dave Wc

We unexpectedly needed a place to store our house contents because our new condo wasnt done by the time we had to move out. The guys at Boston Seaport Self Storage were fantastic and very accommodating. The facilities are brand new and theres easy access. The machine in the entry to open up a unit on your own is futuristic (all automated, scans your ID, spits out a code for access to the place and then spits out a lock). The place is brand new and spacious. And its always been easy to get in and out. Great for people that live local in Southie and anywhere in the Boston area. Cant recommend this place enough!

Jennifer Roberts

I had a particularly stressful move and then a second move within two months. Jessica from this location is incredibly professional, worked with me to resolve some issues and was overall helped make a stressful situation much better. Im not sure how she maintains her cool given that shes dealing with people who are dealing with what most agree is among the most stressful things in life. Thanks again to Jessica and to John who works there who is very helpful, friendly and courteous.

Gene Frechette

Clean, convenient and helpful service. The manager Jim is a valuable resource for my business. I use my locker to operate my business from, accessing it nearly every day. The hours are convenient and the front conference room is invaluable for my book keeping sessions. Conference room has a computer, free wifi, Direct TV and wireless printer/copy/faxer! Awesome!

Donna Marie Crossman

The facility was beautiful and state-of-the-art! Very clean and well lit. We had to move our stuff in after business hours and the self-help kiosk was very easy to use. The music playing in the facility was a nice touch! Almost made moving fun :)

Michelle Mouw

Boston Seaport Self Storage is great! The general manager Jessica was very nice and accommodating. When we had an issue with our reservation, she helped us out and even threw in a free lock! 10/10 would recommend

Christian Betancourt

Fantastic place - very reasonable prices, good service. The whole thing is very clean, organized and well kept. My belongings were safe while I was gone :)

Eduardo Garcia

Im leaving my stuff there during the summer. People there were so chill and welcoming, helped me through everything. Its such a great and convenient place

Edward Reiss

Well run, good hours but they have been pushing prices since the sale, getting expensive. I guess they count on people not moving for another $15/mo.

Kanwaljit Singh Mangat

Best place for students to store extra things genuine prices awesome space