CubeSmart Self Storage

55 Commercial St, Medford, MA 02155, USA

Address:	55 Commercial St, Medford, MA 02155, USA
Phone:	+1 781-391-1155
Site:	cubesmart.com
Rating:	4.7
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 45

Reviews 21

Alex Cabrera

Customer service is ABSOLUTELY ASTONISHING. Kristen, the General Manager was super helpful and professional. The place is very clean, there are lots of choices and they are very accommodating to peoples needs. The paperwork (reservation, confirmation, follow-up, lease, insurance, billing, etc.) is very speedy and almost everything is electronic, talk about convenience! In the initial survey, I mentioned that the main reason for us to choose this place was the location. But next time the main reason will definitely be customer service. Value and quality are also unmatched. If you dont live in Medford, its worth driving an extra mile or two instead of going to your local place. You wont regret it.

Kathy Becker

This CubeSmart is reasonably priced, well lit, clean, and the staff has exceptional customer service. I worked with both Wendy and Kristen over the phone after I made my on-line reservation. I was running late the day prior to my move-in date and Wendy was amazingly accommodating. I was so late that I couldnt make it to the office that day, but when I arrived the following day, Wendy and Kristen quickly worked on getting me set up with my storage unit. The movers were in and out in no time. Wendy and Kristen took the stress out of my move.

Keith Galli

Had a good experience overall. Came in and their internet was down which was a bit inconvenient as I couldnt immediately access my new storage unit. The problem was fixed quickly, however, so I only ended up having to wait an extra fifteen or so minutes. The manager there, Joe, was very friendly and helpful. The facilities were well maintained and it was pretty easy to move a lot of stuff to a fourth floor storage unit.

Max McElroy

Came in expecting to have to get a bunch of overpriced, mismatched boxes, and maybe some bubblewrap. Walked out with a well priced combi-pack of boxes, tape, bubblewrap, and a marker. price was less than expected, service was quick and very personable. Boxes are much stronger than I was expecting, and better quality than competitors. (left over boxes from previous move collapsed when loaded up, these boxes did not).

Taras Mauch

I reserved a 5 feet by 5 feet storage unit online. When I arrived and was shown the actual unit, it was less than 4.5 by 3.5 feet. If I hadnt been paying attention and had the time to seek alternatives the store would have happily ripped me off. However the response to my complaint was handled very well and I ended up with a properly sized unit, so overall a very mixed experience. Be careful and bring a tape measure.

Ahmad Abuzinadah

I had a fantastic experience at this location at 55 commercial street , Medford , MA Joe Tello was extremely helpful, he has a nice personality and trying to make things look very easy. He did not look overwhelmed which made me more comfortable to rent a storage at this location. It is climate controlled, easy to get in and out, very nice and well maintained facility

Kevin Zhang

Didnt get a name when I called in, but had a very, very helpful (and cheerful!) employee answer all my questions and set up an appointment to check out the space. Very happy with them, renting for several months this summer - will leave a follow-up review after! EDIT: summer storage worked out well, no issues or complaints. Will be renting again this summer :)

Fred Santosuosso Jr.

The service that I received at this location was beyond exceptional. I had a senior citizen with me and the manager went above and beyond all expectations to accommodate us. She is by far the best storage manager that I have ever dealt with and I have been to dozens of storage facilities and all over the state. Thank you for such a positive experience.

Kate Bistany

Kristen is very helpful and made sure we got exactly what we needed. She & Joe provide outstanding customer service. The facility is clean & well lit and they receive my packages and place in unit for me when Im travelling. Couldnt be happier.

Jose Victoriano

My experience with this location was excellent all thanks to Wendy who helped me through the process. She was very nice, helpful and made my whole experience unforgettable!!! The place itself is clean well managed and has the best staff. 10/10

Laura Costello

This place is great. Convenient and tidy and air conditioned (yay!) The pull-up garage doors, huge elevators and rolling trolleys make moving stuff in and out really easy. And the desk staff are so kind and helpful.

Murray Gibson

Very clean, efficient. Courteous and efficient service. A very pleasant clerk who showed me around and answered all my questions. Good price and safe location. Highly recommended.

MrTomzabomb

Excellent Experience. Joe helped me and my girlfriend with our paperwork and did an awesome job! He was super friendly, helpful, and outgoing. He really made it a good experience

Leigh AJG

Kristen and Wendy could not be any nicer! They are always available to help and offer several solutions. The absolute best customer service Ive ever received anywhere!

Paige Closson

Kristen and her staff are very nice and professional. This storage unit is clean and very safe. I would highly recommend this location!

Melissa Tucker

Joe went out of his way to help me out, a couple of times. The facility is easy to use, the process is quick, and the service is great.

Rachel Rogers

I definitely recommend CubeSmart! Super friendly and helpful environment. Wendy was very helpful, she is awesome!

Certa Pro

LENNY is the best!!! Very helpful and super friendly! Thank you Lenny for your help - Wendy - CeraPro

Haley Nix

Friendly, helpful staff, with clean and convenient storage facilities.

Brett Leahy

Quick, Easy, and last minute! Joe was a great Help!