Lannan Mazda

Reviews 3

MI

Mike Nope

The test drive I scheduled with Pierre Solon at Lannan Mazda went fine. He was friendly and courteous. But after that it was the sort of sleazy car buying experience that gives car dealerships a bad rep. I had done my homework before going in there, so I knew the characteristics of the Mazda 3 sedan I wanted to buy, my budget, car loans, and the price I would pay for it. I told Pierre orally and in writing the specifics of the new Mazda 3 I wanted to purchase and that I would need to obtain a loan for it. He groaned and said I was, "killing him," on the price (even though I knew other people were paying that) and tried other old-fashioned manipulative tactics. Pierre presented me with a deposit agreement for my signature. Before signing the document, I said I did not want to sign anything or pay anything until I had secured a loan to purchase the car I wanted. Pierre assured me that the $500 charge was simply a deposit that would be refunded if I chose not to purchase the car. The only car that Lannan Mazda offered to obtain for me was not the color I preferred. Pierre engaged in other pressure and manipulative sales tactics I disliked. But he promised to call me the next day to inform me of loan quotes they were able to obtain for me and notify me when he had obtained the car. He didnt follow through on any of that and the only loan quote he eventually gave me was for a much higher interest rate than was appropriate for someone like myself with an excellent credit score and report. I became so fed up with the lousy service that the following day I solicited quotes from nearby Mazda dealers. Thank goodness I did, because I found that a nearby Mazda dealership (North End Mazda/Subaru) had the exact car I wanted—which Lannan Mazda never told me about despite my asking! North End Mazda/Subaru’s Mark Atkinson provided me with the sort of attentive, helpful, straightforward, no-pressure service I wanted, so I decided to buy from them instead. So I informed Lannan Mazdas Sales Manager Anthony Scenna via his contact form on their site that I was displeased with my experience with Pierre, would not be buying form them, and requested the refund of my deposit. I expected that Anthony would be concerned by a lost customer reporting that to him and that he would do the right thing and immediately refund my deposit. Instead, to my shock he sent me a reply by email refusing to refund my deposit. He claimed to be a "reasonable" person yet clearly thats not the behavior of a reasonable person in that situation. He and Pierre tried to pressure me into buying a car from them with multiple emails, phone calls, and voicemails and claimed theyd "hate" to see me lose my deposit. I informed Mazda U.S.A. customer service of this and they apologized to me for Lannan Mazdas disgraceful conduct but explained that they could not force Lannan Mazda to refund my deposit. I eventually got my deposit refunded in full from my credit card issuer, though not before battling with Lannan Mazda on that. I eventually bought the Mazda I wanted from North End Mazda and had an entirely pleasant experience there. I asked one of the nice personnel I worked with at North End Mazda why Lannan Mazda would try to keep my deposit after I requested the refund. He explained that some unscrupulous car dealerships try to intimidate customers into buying from them by refusing to refund their deposits because in many cases that tactic works and the customers give in and buy a car from the dealership even though they don’t want to. And though I never gave him permission to text message me, several days after I had made it clear I would not be doing business with them Pierre sent me multiple text messages on my cell phone badgering and trying to guilt trip me into buying a car from him. That erased any sympathy I had left for him or Lannan Mazda.

CU

Curt Owen

Overall, I had a great experience at Lannan Mazda. The service with Blaine, my sales rep, was great, and after test driving the new CX-5, I knew it was the car for me. Car: Over the past 6 months, I test drove the Nissan Rogue, Ford Escape and Hyundai Tuscon. Each car was nice, but didn’t give me a sense of excitement when I got behind the wheel. Knowing that the new 2017 CX-5 was coming out a month or two down the road, I held off on making a purchasing decision. Right when I saw the car, I could tell it had a more premium and refined craftsmanship. The interior was extremely well made, and it made me feel more ‘connected’ to the car. Driving the CX-5 compared to the other brands felt like night and day. The acceleration felt about as the same as the Escape, but the handling had a clear advantage over all the rest. Safety was one of my largest buying criteria, and the Grand Touring w/ Premium Package had the Heads-up Display, Active Cruise Control, Smart Brake Support, Lane Departure Warning/Assist, Blind Spot Monitoring, and more. While some of the other cars had some of these features, not one other had all of them. Experience: I first spoke with Blaine over the phone, who invited me in for a test drive that night, even though he was supposed to get off early. We went over what I was looking for in a car and what was important to me. We went on a test drive around Lowell and on the highway, and I was impressed with his deep product knowledge of the car. He never bashed a competitor’s car, but could clearly articulate the Mazda value when asked. We both knew that some of the other cars I was looking at would probably cost a little less. Even so, I was convinced that paying a slight bit more was absolutely worth it for the value of the car. Blaine was extremely transparent with the pricing, and I walked away buying the car knowing that I received a great deal on the car I wanted. I was able to put only $500 as a down payment on the car, and finance the rest at an extremely low interest rate, which was a huge plus. The next day when I was picking up the car, I was told that the car was so new (had only been released for less than a week) that the RMV didn’t have the VIN uploaded, and the vehicle would have to be inspected in person. Without hesitation, Blaine offered to take the car down the road and have it done for me. As a nice personal touch, I had a genuine, hand-written note waiting for me at the end of my paperwork. Everyone at the dealership provided me with a great sense of trust, and eagerness to assist. My new CX-5 makes me look forward to my 2-hour drives, and I would highly recommend Lannan Mazda to anyone looking at buying a new or used car.

AL

Alyson Magliozzi

Let me start by saying, I HATE the car-buying process. It seems like the most inhumane way of making a large purchase. The secrecy, the back-and-forth to "check with my sales manager", the inordinately long time to make a deal. Prior to Lannan Mazda, my car buying experiences lasted 4+ hours. Dreadful. But then I met Elliott. I had submitted a pricing request via their website and he called me back. It felt like I was dealing with a friends dad, not the typical car salesman. He was kind, patient, and LISTENED. Never talked over me, never tried to force me to make a decision, never treated me like a woman buying a car on her own, if you know what I mean. We did a little bit of back and forth on the pricing, but it was so easy compared to my other experiences. We settled on a price that I was comfortable with, for the car I wanted. But the follow-up is where this story really gets good. When I went to pick up the car, he walked me over to their service department and introduced me - in person - to the head of that department. After Dwayne, their service manager, gave me the certificate for my first oil change free, Elliott walked me back out to the car and spent 20 minutes going over all the features, making sure I had a good overview before I drove off the lot. He called me a week after I bought the car to make sure it was great. (it was.) He called me a month after I bought the car to make sure it was great. (it was) Normally, I dont take my cars to the dealer for service - I tend to feel like they gouge consumers - but since Lannan is so close to my work and because theyve been so great, Ill be breaking my own rule and taking it there. All in all, Elliott and the team at Lannan treated me like a person, not a quota-meeter or a paycheck, and that is AWESOME.

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