Sullivan Tire & Auto Service

154 JT Connell Hwy, Newport, RI 02840, USA

Address:	154 JT Connell Hwy, Newport, RI 02840, USA
Phone:	+1 401-847-1234
Site:	sullivantire.com
Rating:	3.7
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7:30AM–5PM Closed

Location

Photos 10

Reviews 17

Rasheed Wande

Horrible Customer service and after thousands spent my car is still not fixed! Ive been here a few times and the service sucks! The employees are rude as hell and the Manager JP Guerin is a real piece of work. He spoke down to me and my wife when all we had were simple questions about the work we wanted accomplished. He rushed us through our payment and suggested we go to another shop. Np JP, from now on we will make sure we never come here again and warn all of those seeking service to continue your search. Sullivan Tire in Newport is the biggest rip off on the island. They never fix anything here, all the service Ive received from this placed needed more work from a different mechanic to complete. I went in there 2 times or a check engine light and they gave me a shrug. Now Im back for my inspection and they want to charge me again to find out the cause of the check engine light. When I explained to JP (the same man from my last visit) he got rude with me and my wife and suggested we go to another place to fix my vehicle. Sound like good service to you? They didnt want to help us. They didnt want our business and the manager JP was the ring leader. I cant believe what I just experienced at this place. STAY AWAY! ESPECIALLY IF YOUR A MIINORITY

Antonia Scarlata

I had a rental car flat this weekend and the local tow reccomended Sullivan. It was Saturday morning and they were super polite, checked out my problem right away and when getting authorization from the rental car company to pay for a new tire that was obviously fixed before and leaking, they were on hold for about 45 mins, and still patient.... Great place, clean and while my wait I only noticed happy clients going in and out. Very impressive, no idea where the bad reviews came from?

Steve P

My brother-in-law arrived in town with a suspected slow leak on a new tire. Sullivans took his car in as soon as he arrived, an hour before they closed. After a full set of diagnostics, to include submerging the tire under water, they could not find a leak. 45 min later, the car was ready. I would highly recommend this location. Non-dealership repair shops that are trustworthy are hard to find.

Alyssa Mazzacco

This is the only place I take my car on the island. I feel like theyre very honest and I dont get the feeling theyre trying to take advantage of customers. One time I brought my car in and they told me to take it to a Lincoln dealership because there was a recall on a part and the work would be free. And dont let the name confuse you, theyre more than just tires - full service garage.

Paul Lee

Went there for a crack in the sidewall of my tire. I believe the tire was defective because it happened sitting in my driveway and had low miles on it. They said I hit something and provided an inaccurate warranty report to Goodyear. I tried to explain, but they did not believe me and smirked. Highly dissatisfied. There is also Town Fair Tire, BJs Wholesale, Monroe Tire in the area.

L. N.

Always great service and fast repairs. I came in for an oil change and they saved my life by informing me of necessary major repairs. I happily had them fix the issue, and in a matter of a few days I was back on the road. Pricing is fair and technicians are knowledgeable. I recommend them to anyone looking for trustworthy and honest mechanical work.

Derrick

I received poor service and treatment at this store. I recommend recieving a second opinion about your car, because these guys are scam artists. If I could rate this place at zero i would. They do not value your time nor do they honor your appointments.

Nick L

My go-to for all the routine car stuff, always has exemplary service and will continue to come to this location for as long as I live in RI, no matter the driving distance.

Kevin Emilus

Saved us during a road trip excellent staff thst worked with us and provided the fastest service possible. Please levee tips for their employees they deserve it in my eyes

Brian m

Went for tires and alignment They told me I needed new tie rods for 200.$. Went to Jonnys Getty and nothing wrong with them Dont go there unless you want to get ripped off

noah brisson

Have gone here a few times for state inspections and tire issues. Staff is friendly and service was always pretty quick. Reasonably priced.

Jurek Kolorz

Great service. Spacious, clean, superb bathrooms and quick, professional turnaround at competitive price.

adam Halpern

Ive always had great service really have had no complaints always been friendly

Bill Shea

Theyre great. Ive bought multiple sets of four tires and will return.

Kenneth Janson

Great service! Nice and clean waiting area! Great prices!

vlad kid

Real rip off, way too expensive, wouldnt recommend