Northern Auto Repairs

27201 Woodward Ave, Berkley, MI 48072, USA

Address:	27201 Woodward Ave, Berkley, MI 48072, USA
Phone:	+1 248-548-6748
Site:	northernautorepairs.com
Rating:	4.6
Working:	8AM–5:30PM 8AM–7PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 25

Reviews 6

Nathan Abrams

Ill keep this review as detailed as possible and get straight to the point. My experience with Northern was fairly positive. I went to Northern Auto Repair the day after Labor Day for brake work on my vehicle. They had compiled a list of mechanical errors on my car following their initial vehicle inspection ($34 for an inspection irrespective of if you decide to follow through with their recommended repairs). They recommended that I get the back brakes done since I just wanted to get my car to a point where I could drive again. At which point, I would determine if whether or not Id like to come back to continue the remaining work. The quote for their service for my vehicle (labor, hardware kit, tools, brake fluid, inspection, Hertz rental car) was approximately $773. Similar to previous reviews they are on the expensive side but the quality of their work is good. This was my first go around for fixing brakes however, I do feel that I paid a bit much. Nevertheless, Ill be able to make a more informed decision regarding the remainder of the work that is needed the next time around. According to Northern, they have a relationship with Hertz car rental service in Ferndale, MI. I knew I wouldve needed to rent a car seeing as though this specific repair had taken up the remainder of that day. The other thing that I disliked was their lack of communication pertaining to when my car would be completed. Northern closes at 7:00 p.m. and seeing as though no one had called me (although they stated they would) by 6 p.m. I decided to take the initiative and get in contact with them myself. I spoke with the rep (the older male) who then informed me that my car wouldnt be available until the next day but, this wasnt communicated earlier. Following our brief conversation he called back informing me that the technicians went out to test drive my vehicle and that I could pick it up. The problem with this was that by the time I was informed of this it was already 6:40 p.m. Allocating only 15-20 mins to get to the shop before they closed. Northern will need to communicate more effectively with their customers while keeping them abreast on the lifecycle of the project during the day.

Rita Elliott

I had an appointment to get my air conditioner fixed and they informed me that it would cost me $155.00 I agreed to have it fixed, ten minutes later they told me I had a leak so the price was now going to be $859.00 to repair it I asked why wasnt I informed about the leak before I was given a price, he said thats how they do it. so l said I was not able to get it fixed now, and how much did I owe them, so he said we can take the freon out and you will have to pay $50.21, I thought this is BAD business thats not a way to get a return customer. I will not recommend them to NO ONE... nor will I ever come back again, all I can say is BEWARE OF NORTHERN AUTO REPAIRS, THIS IS A REAL REVIEW FROM 6-22-17 11:06am. I HOPE THIS REVIEW IS HELPFUL..... Good morning today 6-23-17 @9:40am I received a call from one of the owners she was very polite and concerned regarding my visit on yesterday about my air conditioner getting repaired. are conversation was pleasant, she wanted to know what they could have done better, to make my visit more pleasant, we talked and I was VERY impressed how are conversation ended. she decided to refund the $50.21 that I paid on yesterday and I am pleased with the the overall experience, and thats how a business should be. It wasnt about the money for me it was about the REACHING OUT TO THE CUSTOMER THAT IMPRESSED ME. THANKS again for the phone call, and for that I have Reconsider there rating as a 5 STAR BUSINESS.

Dennis Apker

Ive been going to Northern Auto for a few years and theyve been great. My car is an oldie but goody, so Northern Auto and I work hard to keep up with oil changes, repairs, etc. I dont know much about cars, so its important for me to trust my mechanics so I dont feel like Im being ripped off, and I really feel like I can trust Northern Auto. When they recommend a repair to me, they really teach me about it. That makes me feel like I can make an enlightened decision about whether the repair fits my budget. They have a comfortable waiting room to sit and hangout while they fix your car up. On nice days, I walk the two minutes to Einsteins Bagels down the street because they have free refills on coffee and I like to see how many coffees I can crush before Northern Auto is done with my oil change. This morning I only had time to drink two coffees, and Im a fast coffee drinker, so that should tell you something about how quick Northern Auto is about routine things like oil changes. I really appreciate the folks that work there! Would recommend Northern Auto to anyone and everyone!

Joyce Alfred

They came to my rescue but at a steep price, even though I sent them a thank you note. Ive waited a long time but they do read these posts and tried to repair my impression of their business. I can appreciate that effort. But we live in a biased society, and 1 person cant apologize for everyone else. Im grateful because it was the holiday weekend and the major stores werent gonna be bothered with my flat tire/low air issue. And, they were accommodating and left my car on their lot for me to pick up even after they were closed!!! I had to leave my car (and hope that they got around to it by the time I got off work), leave a credit card on file for the potential work they were gonna do ($52.08) AND had to call them (3 weeks later to find out why I was charged so much) for the tire plugs and air they put in my tire and ended up getting back about $20 (probably because I didnt blow-up at them). They have a huge "If we dont ask, take this $2 bill" sign, but they were not very welcoming or pleasant but then... they are car guys.

Every-Day Joe

I have been in the Auto Care industry for almost 15 years and have visited hundreds of shops and interacted with hundreds of shop owners and employees. I can say with much confidence that it would be hard to find a shop that is more professional than Northern Repairs. This team spends countless hours in developing clever marketing campaigns and they only employ certified ASE mechanics. You can tell that they care by looking at how they reply to nearly every single review. Further, I think its horrible that these sites allow someone to write a bad review just because they feel like it. I mean, there are many vindictive people out there, and no one wants to spend money on their vehicle so to many times shops receive a low review without deserving it. Further, please know that shops have huge expenses in repairing vehicles, and its unfortunate that they should have to check any ones vehicle out for free, but it has become second nature for people to expect this.

Harley Smith

This is one of the best places I have been to for my car.. Very professional, and very personable at the same time. The mechanics are clean and dont mind taking time to talk to me and show me on my vehicle what is wrong. They also were able to send pictures to my Iphone of the parts that need to be replaced. Very cool.. The price was a little higher, but I believe that you get what you pay for in Auto Repair and Mike assured me that they have a 2yr 24000 mile wrnty on most repairs INCLUDING labor. (unheard of) . And I cant speak for others, but I rely heavily on my vehicle for my job and my kids. Thanks to Mike and Scott for helping me with my car. I will be back. Thanks for vacuuming and cleaning my windows, and leaving the cookie.