Goodyear Brakes Xpress And More

43525 Van Dyke, Sterling Heights, MI 48314, USA

Address:	43525 Van Dyke, Sterling Heights, MI 48314, USA
Phone:	+1 586-323-7100
Site:	brakesxpressandmore.com
Rating:	4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 10

Reviews 8

Keiler Meyer

First I called up on a Wednesday to see if they could fit me in to put my tires on my car, the guy I talked to was more than confident that he could. I get up there and the employee at the front counter says theyre booked and it would take over 2 hours for something like that. So I go back Thursday morning and drop my car off before they open, they get it in and put the tires on without calling to even ask me how I wanted it done. So I get back there to find that my tires are on the opposite way that I wanted them. I go in to talk to someone about it and all he says is they assumed since the other were like that then I must have wanted those tires the same way. Instead of calling me to confirm, I left my number with them so it isnt like they had no way of contacting me. But hey, you know what they say about assuming. I talked to the guy and made it clear that I was unhappy and his only response was "Well thats how I would want it if I were you." Im only 17, I feel like Ive been taken advantage of. UPDATE went back again, they are going to switch my tires out again for another $40, so basically theyll balance them for free. All said and done they were really nice this time around.

Destalee Doyle

It is refreshing to know great customer service is not a lost art. The people at Brakes Xpress and More are wonderful. Rob and his staff are genuinely courteous and professional! I got there early in the morning after dropping the kids off at school. I know I needed new brakes and was hoping it would be done before I had to work at 11. Well of course, that was NOT the case. I needed some other things done. Rob was extremely helpful and understanding explaining what I needed exactly and NOT and I repeat NOT quoting me an ungodly amount. It was an extremely reasonably price, honestly; after he told me what I needed to have done, I started to get very nervous expecting the worse. Knowing that it would take the better part of the afternoon he had one of the employees drive me to work and when it was finished he came back and picked me up. I am now a loyal customer and I would easily recommend them to my friends and family. It is always nice when you find an establishment that still places excellent customer service at the top of their list. They really exemplify this and set a great standard for taking care of the customer.

ian aronson

Absolutely horrible! I purchased a Groupon for brake pads. Typical scam bait and switch. Avoid like the plague! Tried to charge me $140 additionally on top of the Groupon i bought. Tried telling me I needed new rotors, which were replaced months ago. The dip around The rim is not even as deep as the rear rotors which they said are fine. Said I needed new "sliders" referring to the caliper guide rods, over $60 when a 4 pack is available at AutoZone for $17.99. Of course they have to charge more, they are a business I need to make money but that is just over-the-top despicable. Would not put on the base brake pads the Groupon covered, because "its recommended for my car to have the upgraded pads". Google typical brake shop scams, and this shop tried them all. When I mentioned the price being ridiculous, the guy said "we can complain about the prices or get working on the car". Horrible experience, not only will I never go there again, I recommend nobody else gets ripped off. The only reason this review is given two stars and not one, is because the first person I spoke to was really nice, pleasant and accommodating.

chris rad

The guys who work here are incredibly nice. I went in to have my brakes done and they were more than helpful. They explained to me what exactly needed to be done and how much it would cost. It was more money than I had, so I told them I couldnt afford to get them done just yet. He explained to me that my car was in such horrible condition that he would feel terrible letting me drive off in such a dangerous car, so, without even meeting me prior to this time, he told me I could pay what I could, and pay the rest later. They worked on my car, and were extremely nice regardless of the fact I paid half of the total cost. They were so friendly, I WILL BE BACK for ANY other service I have simply because I can earn their trust to pay them in partial payments and their customer service is AMAZING. My car is so, so, so, so much better than what it was before I took it in. HIGHLY SATISFIED!

Eric Broesamle

It was the worst experience I have ever had. I had Brakes Express put on all new Brakes Rotors, and struts. Within one month everything they had done was making noise. Took my car over to the Ford dealer and had to have my front brakes redone because they put the wrong kind of brakes on. Went back to Brakes Express and they gave me the money back to pay Ford. Then another month later my struts started to make noise, took it back to ford, and they said they put on some cheap bolt on strut and when they did they screwed up the mount and boot. I had to have all new struts put on, went back to brakes express again they said they would not reimburse me and to take them to court. Then my rear brakes started making noise and just had to have them replaced!!! I would strongly recommend staying away from this hack joke of a so called repair shop!!!

Joy Boytim

I brought my car here for an oil change. I expect the fluids to be topped off, including the windshield washer solvent, and the tires to be checked and filled with air. The tires were not done, the windshield solvent left empty and they charged me $26, because they wouldnt honor their online coupon which they say is expired, yet had no date on the website. If they cant perform an oil change correctly, Id be worried about any more complicated maintenance or repairs. Run away, run away fast! UPDATE.....Allen, the owner called me to apologize for the bad service I received at his shop and that he wished hed been there the day I came in. He offered me a complimentary oil change for next time.

Alexandria Trandell

My experiences at Brakes express have not been anything but wonderful. They are very nice and friendly here. They truly care about their customers and fixing their cars. I take my car here to get work done because it is done quick and done right. You do not have to go back a week later because it is broke again. The owner Mike is very reasonable and understanding. He will work with you and make sure that the work done on your car is quality work. I continue to go back here time after time and tell all my friends and family to go to Brakes xpress. There is no once else in the area that will give you the experience you will receive at Brakes xpress.

ajju bhai

These guys are just worst.. They say that they will change oil and do tire rotation for $36 and they just actually do oil change and that too for my car, they forgot to change the main engine oil. I was watching them of what they are doing and then I found that they did not change my engine oil which consumes good amount of oil compared to others, they came back and said that everything is done and pulled my car into parking space. I was totally surprised and reminded about the engine oil and then they took it back and changed the oil. This is terrible. Forget the tire rotation inspection. :( They have very very poor service