U-Haul Moving & Storage of Ypsilanti

2714 Washtenaw Ave, Ypsilanti, MI 48197, USA

Address:	2714 Washtenaw Ave, Ypsilanti, MI 48197, USA
Phone:	+1 734-434-9100
Site:	uhaul.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 94

Reviews 12

Anonymous User

The problems started on the phone when Wendy, the owner, called to mumble instructions on pickup. We agreed on time and place (their Ypsilanti location) and that I would need a wiring harness installed for an auto transporter (car hauler trailer). When I arrived at the appointed time, Wendy told me she didnt have anyone to install the harness, but I could try. I then asked if any nearby branch could do it. She replied that she didnt know. I then had to ask her to call and find out. After another ten minutes of me trying to install the harness, I went inside to find out her results. She was nowhere to be found. She had actually left the premises without so much as passing me over to someone else to help. So, I ended up missing a prior appointment due to my fiddling with the harness and still having to cancel my reservation for the trailer. This, in turn, completely ruined my labor day weekend plans. I simply cannot believe a business can be owned and run this way and still have customers!! For your own sake, please try a different branch!! For what its worth, the other employees were courteous and tried to be helpful, but just didnt have the expertise or access to solve my problems.

Erica Abosamra

I had a good experience with uhaul (mostly) so I moved into my new apartment and Im on the bottom level we just got stuff from my storage unit to bring in. Since Im not a great engineer fitting a huge couch through a small door was exhausting, so we took the easy route, we rode to the back to the big open sliding door. I was almost to my door and the unexpected happened. Yes we got stuck in mud, 6 inches deep literally! I called roadside assistance/got on the website slow responding (but less than a hour) anyways they said getting me out of the mud wasnt covered under my safemove insurance (the extra $14 I paid incase anything happened) sooo he called someone (the guy from uhaul) quoted me between $200-300 yikes! I live in a studio apartment, obviously I dont have that much money. So I called AAA luckily I was saved only paying a additional $50 on top of my roadside assistance. So 14 minutes before they close we roll up there and it was dirty and I brought stuff to clean it and Ryan was absolutely awesome he said he would take care of it & not charge me extra he was really a great guy! Thanks again Ryan

Megan Tucker, Psy.D.

Really frustrated with this location several months in hind site. I had a hitch installed at a Uhaul in Ypsilanti, Michigan in August 2014, and by the time I went to hook up a trailer again in December 2014 in PA, the wiring was rusted & burned out. As a result, the wiring was defective - Uhaul employee initially could not connect the wiring & tried to create a new connection (and the wiring sparked/caught on fire). The two guys working worked with me for 2 hours to get a new wiring system installed, and did not charge me for labor or parts (especially grateful because of the disappointing work of the Uhaul in Michigan). No one told me in MI that I should lubricate & protect the wiring to keep it from rusting (which I did not know as a first time hitch user), and also I heard frustration from the Uhaul employees in Hazleton, PA who said it was installed poorly. Really disappointed - this mistake could have seriously affected my travels, and had it not been for the amazing guys in Hazleton, PA, I would not have made it to my home NH on schedule.

Dominic Schuler

Logan helped us today. We came in to return boxes we hadnt needed for our move, which we had been told we could do earlier in the week, by the GM Brandon Laroque, who sold us the boxes. When we were sold the boxes, we were not told we needed to keep the receipt to get our money back (which you would think they would tell you if it is company policy). So when we went to return them, we were refused. The customer service was lacking, employees were rude and didnt offer to look through transaction histories until we pushed, the employee who helped us very obviously did not want to be there and maintained a bored, unfriendly demeanor throughout the interaction. I have used this store for every move Ive had to make over the last several years and never had this poor of customer service. I will not shop here again and no not recommend to anyone else.

Tony Smith

Ive rented tons of trucks at this fine establishment over the last 10 years and Ive never had any problems when Im behind the wheel of one of their trucks... any problem with the ladies, that is. I might as well be driving a chick magnet like one of those snazzy smart cars, for all the head turning and cat calling I get driving a U Haul truck. The windshield wipers stay on high to keep all the women literally throwing themselves at me from clinging onto the windshield when Im trying to drive.

Jason Biehl

Im sure there are plenty of positive experiences at this location, but I just cant recommend it based on my recent experience. We had planned to move this weekend. made reservation for a 17 truck. showed up to pick up the truck and they didnt have the truck or any other truck for that matter. Said they couldnt help me and the reservation guarantee doesnt apply to their location. I called customer service with the same results.

Jack Dai

Ive been to this UHaul twice and I have never experienced any trouble finding a cargo van for my moving. The staff are friendly, efficient and very responsible. The manager even helped us to hold the cargo van for 2 hours while we are late. The UHaul web system is bad, you have to actually call this folks to book a truck but except for that this place is just really good.

Alicia Curley

I had a great experience at this location. There were no lines, so I wasnt waiting forever, I got my truck early, and the return was SO easy. Because my email address is registered with Uhaul, all I had to do was drop the truck off, and my receipt and any credits were automatically sent to me. Best Uhaul experience Ive had, and Ill gladly use this location again!

Hayley Wallen

My boyfriend set up an appointment to get a hitch installed for 9:30 a.m. And that it would take 30 mins. We arrived at 9:30 and was told that they could not install it until 11:30.Once we returned they told us it would be an hour. Why have appointments if they dont matter. A whole Saturday spent at uhaul. What a waste. Horrible customer service.

Anonymous User

Prices were high at $0.99/per mile budget charges $0.69/mile but didnt have the truck I needed at the time. Beware that they charged a ridiculous $25 cleaning fee because I didnt fold the furniture blankets I used. However this location has a lot of trucks available so at least they have that going for them.

John Hodge

The uhaul app doesnt work at all and the service is pretty slow. Also the last time I got a truck there was a good deal of damage to the body. This place is confusing... how are they in business? The staff was alright for the most part though. Just kinda slow.

Daniel Dexter

Buyer Beware. Was accused of $300 of damages that I was not responsible for. The flat out avoidance of communication and accusations from nearly every employee I talked to is simply outstanding. Stay far, far away. You have been warned.