Luther Collision & Glass - Bloomington

4801 American Blvd W, Bloomington, MN 55437, USA

Address:	4801 American Blvd W, Bloomington, MN 55437, USA
Phone:	+1 952-367-4500
Site:	luthercollision.com
Rating:	2.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–12PM Closed

Location

Photos 26

Reviews 12

Alison Barta

I brought my car in to repair the rear bumper after another driver hit my car in a parking garage. The person who did the estimate was knowledgeable and friendly. I took the car in on a Wednesday to get repaired and no one told me when it would be ready. I asked the receptionist when it would be ready as I was leaving. She then turned to another person who said "probably Friday." Friday comes along with no word from Luther so I call and ask if my car is ready. The receptionist tells me it wont be ready until the following Tuesday. I told her that wouldnt work because I was leaving Tuesday and would be out of town the rest of the week. She then told me they could have it ready by Monday. I call the following Monday and they tell me to pick it up around 4:00 which I did. Everything looked great. Fast forward a month later and I notice a $50 charge on my credit card for the rental company even though this was supposed to be covered by insurance. Turns out Luther told the insurance company that the car was ready on Friday so I was charged extra days for the rental car even though it actually wasnt ready until Monday. The shop did nice work (although it was a pretty simple repair) but clearly they are extremely unorganized and do not value customer service. Im still trying to work out the issue with the insurance company which has obviously turned into a major hassle. I wont be bringing my business to any Luther location ever again.

Kanon Kulpa

I just had my windshield repaired by Luther because my vehicle is leased and the windshield needed to be replaced. KIA requires all replacements be handled by a certified KIA dealer. They replaced the windshield alright, but it was the aftermath of glass shards left scattered all over the interior of the car – on the seats, dashboard, center console, floor mats and in the CD drive receptacle. The job doesnt end just because the windshield is technically installed. They needed to clean up their mess they wouldve got my 5 stars. To top it off, when I made their shop aware of the problem, they didnt even offer to make amends in any way. Free detailing at one of their participating dealers, partial refund, something. Just make the effort to make a bad situation better and I might not of even bothered with this review. The More You Know ...

Nick Macdonald

I have never given a review before but I am so satisfied with the work done I had to rave. I got into a serious front end on my 2 month old car. Although the initial time estimate was 2 weeks but ran to over a month it was more than acceptable for the quality of work. The car is absolutely flawless and looks like it was driven off the show room floor. I had an extra delay to my car being new and a part having to be manufactured. I was given weekly updates on the vehicle as well as timely responses to all emails. When receiving the car I noticed a mishap that had left a small tear in some leather. A quick photo and an email and they took care of everything without a fuss. The bodywork on my VW was beyond expectation and the customer service was fantastic.

Allyson Kiss

I was a little hesitant when my car dealer for my leased car recommended a repair shop with such low reviews -- but I was pleasantly surprised! I recently took my car in to have the rear bumper repaired. Everyone I talked to was welcoming and helpful from who answered the phone, who repaired the car, the rental provider, and the person who gave me a quote. I arrived Wednesday morning as scheduled and the rental car was there waiting for me, they said it would be ready Friday @ 6 -- despite them having to do more work than expected it was actually ready a few hours early and my car looked perfect and ready for the weekend. I will definitely be returning if I need any more repairs.

Daniel Brown

My experience was very similar to others. Getting a quote was professional and easy and the bodywork done was satisfactory but I will not return. The time frame for completion was delayed three days and I never got an update. When I did call in I was always greeted by a discourteous and short receptionist who had no clue what was going on and seemed burdened by my call. When I picked up the car the inside was a mess. Screws and miscellaneous pieces were left without being thrown out along with car mats out of place which I found in the trunk. Luther - clean your mess, update clients on completion timelines, and fire the receptionist.

Elise Lehr

If I could give a negative star, I would. I had a minor fender bender and it has taken almost 3 weeks to get my car back. I still dont have it back. I keep hearing next day, next day, later today, oops sorry in two weeks. This is absolutely ridiculous because people need vehicles for more then pleasure. I need it for my job in order to do it successfully. They didnt even do ANY work on the car for three days and NO ONE called to tell me what the status was. I HAD to call. As a customer who purchased their vehicle through Luther, I dont feel appreciated at all. I am NEVER taking my car here or ever recommending this place.

Huong Munch

Instead of telling me there was rust under my windshield, where the windshield is seated on the frame, the technician installed the windshield anyway leading to leaks because it wasnt set properly. When I asked what can be done to correct the problem. The response I got was, "not too much can be done." after getting estimates from other body shops, they all told me luther collision shouldve been liable for not addressing the rust because it has to do with air bad deployment and safety.

Gwyneth Koenigsmark

I had a great experience here when I got in a fender bender last year. Repairs were done quicker than anticipated and they worked seamlessly with my insurance company to get everything completed. I would recommend body work to be done here. They have also come out to my work to replace my windshield on a different vehicle for me which was very convenient.

Duncan Blue

These guys went above and beyond for me. The repairs were flawless and done faster than Id expect, theyve got several master mechanics, and they were accommodating at every turn. I hope I dont need more repairs in the future but, if I do, Ill be coming back here, no question.

Jonathan Knutsen

Quality work that was done in a reasonable amount of time. Customer service manger was hard to get a hold of at times. Overall I was mostly pleased by my service experience.

Gene K

This place is ran by people who are intolerant to anyone who is not locally grown in MN. The price on the same job varies depending on your origin. Very bad experience.

rushi sun

The desk lady is very jesuitry and unpatient！！