Honest-1 Auto Care - New Hope

7140 42nd Ave N, New Hope, MN 55428, USA

Address:	7140 42nd Ave N, New Hope, MN 55428, USA
Phone:	+1 763-535-5599
Site:	honest1newhope.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM Closed

Location

Photos 17

Reviews 6

Andrea Sieve-Thill

Im sorry, but after several trips here, I had to write a review. I have taken a few vehicles to Honest-1. Their prices are ridiculous and instead of mapping out other options and/or giving their personal feedback on what THEY would do, or less expensive options - they use scare tactics, tell you that your car is basically going to explode, and basically make you feel like you are being scammed. My last trip there was for my Chevy Impala (2007). I had taken it there because my air was out and had a feeling it was the compressor. Additionally, my power steering was not working properly. When they did the diagnostic, they came back at me with $3700 worth of repairs. I paid $3850 for the car! They also told me the drive belt needed replacing. After taking my car to another mechanic, I was told that was not true at all - the belt was fine. Never once was I given any feedback on what was going on inside my car - since Im not car saavy, its always nice to be talked to in an educational way - help me understand what you are doing under that hood, rather than patronizing me. I took my car to another mechanic and while they said that the best repair for my car WOULD be a new compressor kit, he would not recommend it, because the price was insane. Instead, he told me to put in a used compressor, and flush and recharge the system.....then, to sell the car. He could not warranty the compressor, but it was significantly less money and would fix my air problem. My compressor, power steering pump, a new headlight, and an old change, plus labor, came to $840. They put the headlight in for free - just the cost of the light. After two bad experiences here, I will not take my car here again, because every time I do, I panic, have anxiety, and feel like I am being robbed and/or scammed.

Daryll Hurst

As of 9/8/14, we have not received any communication from the store. This incident happened around 8/20/14 It turns out that Honest 1 Auto put on the wrong oil filter. It didnt have a sensor installed and it didnt fit properly. The certified mechanic at the dealer said I should not drive it. I had to line up a tow truck to tow my vehicle to the dealership and have them correct the matter. The total bill for the oil change was $24.00. The total bill for the tow and diagnostic was around $200. We told Honest 1 that we were sending them a bill for the total amount we had to spend because of their mistake. As of today, we have not heard back from them. They offered to fix the problem they caused but we had stated we didnt want to work with them anymore. If you brought a vehicle with 3100 miles in for an oil change and it left in worse condition, would YOU want to bring it back to the same place? That was a question we asked the manager. The man who initially helped me was very apologetic. I want to commend him for his professionalism. The manager or managers we dealt with never offered a refund on the oil change...something that I feel would have been a step in the right direction. While they tried helping, they are running a business where the mechanics are totally uneducated about newer engines and vehicles. If they compensate for the extra money we had to pay for their mistake, I would think about bringing my older vehicle back to them. I would NEVER bring them a new vehicle. UPDATE: Checking their website, I see that they arent even ASE certified. I never knew that and will not be doing business with them.

Elizabeth Manley

I have been going to Honest One for a couple years for minor repairs and oil changes and theyve been very good for the most part. Some months back I had taken it in because I noticed a loud humming noise in the rear and brought it in to get checked out. I mentioned maybe the wheel bearings might be going, but the guy came out and said "your struts are shot. Its causing your vehicle to sag in and the tires are wearing unevenly, hence the humming noise". Wierd, but I assumed he knew what he was talking about. After the repair, he said it might still hum for awhile since the tires were worn unevenly, even though the struts were fixed. Ok, I guess I buy that. The sound was still there and continued to get louder. Finally took it back in for the same problem and now, they say its the wheel bearings. Im already angry at this point. Especially with the $500 price tag. They charged $120 for labor, and they didnt even get the part in until 20 minutes before they were done. So 30 minutes of labor, tops. And the part that they sold me had to have been marked up at least 300%, I couldnt find the same part for anywhere near as high as they charged me. Im just so disappointed in this place after that. Not to mention, if its as bad as they say it was, my wheel was in danger of breaking off eventually according to the guy who helped me this time and they totally missed it the first time. When I voiced my concern that they totally missed it the first time the guy at the desk didnt really have anything to say about it.

Benjamin Kastenbauer

Im very happy that I discovered this auto center! I am consistently getting coupons in the mail, so my car repairs can be within my budget for once, and I really liked the service and atmosphere of the company. Everyone was very friendly, the environment was super clean, comfortable and even study friendly! Plus coffee, snacks, and a cappuccino machine! The only other time Ive had this quality environment and service was from a car dealership, and lets face it they probably have 5x the money to spend on their customers than any auto care shop. I should say that I have yet to have any major service done on my vehicle, and so cannot comment on this companys response to that kind of service, but I definitely didnt feel the normal pressure of "alright well we did what you wanted but we really think you need to replace this and fix that". I would HIGHLY recommend this place to anyone in the area that would like to give it a try. I doubt youll be disappointed.

Timothy Smith

Brought my pick up truck into them for repair. The problem WAS NOT fixed on the 1st attempt. I was frustrated by this but thats how it goes some times / life happens! How they responded to this problem was unexpected, professional & deserving of 5 stars. They made it right, at no extra charge and actually put gas in my tank as I was running low! This extra effort will be sending me back there for all future work on my truck, my wifes van as well as my daughters car. It terms of price checking? Im assuming they are competitive with others or they wouldnt be in business. Thanks for the extra effort / service Dwayne @ New Hope Honest 1. (sorry I was a dick about the whole thing, I was frustrated.....you remained professional and made it right. I appreciate it)

Luke Hubbard

Definitely has a dealer-like feel to waiting area. Unfortunately the services are way overpriced and I have had problems services performed. After redoing brakes for $1300 including the master cylinder, the new master cylinder went out. Needing a new radiator they quoted me over $700. Got same work done by JPT auto for around $300. A neighbor who had his breaks done a year ago had them go out on a hill. He got them redone at another place that said they were redone improperly and did them "the right way" for much less. Id like to say you get what you pay for, but in this case, Im afraid that you cant know for sure what youre getting aside from a chunk taken out of your wallet.