Life Time Fitness

Reviews 3

MI

Michelle Mosher

Overall, I really like going to this club. The atmosphere is luxurious and spa-like and it is not over-crowded so I almost never have to wait for a machine, even at the most popular times (the parking lot is another matter... it can be quite tight during popular times i.e. before and after work and 9-10am on Saturdays). There is a large variety of machines and classes, although I never really take any classes here so I cant review the quality of instruction. I also like that the club seems to be improving over time. For example, they finally fixed their wifi (which used to be near unusable) and they just installed two free massage chairs that any member can take advantage of. I am especially thankful for the wifi improvement as it gives us busy parents the ability to get a little work done while waiting for our childrens classes. I also think that the pricing is quite fair for what you get - IF you use the gym regularly. My platinum membership amounts to about $7 per visit, including the two hours in the Child Center for my 5 year old while I work out. But I go every weekday, so for someone who doesnt go as much it may be a bit pricey. There are a couple areas that would need to improve for me to give the club 5 stars. One, the cafeteria advertises healthy and often organic food but in reality, their product quality is on par with gas-station food. I have seen them make smoothies using green, hard-as-rock bananas plus a mix of different powders. I would not call unripe fruit mixed with chemicals healthy. The sandwiches are made with cheap ingredients, the salads are made with watery lettuce and second quality vegetables, and the prepared box lunches always look a bit old. Its just very poor quality for such an upscale gym... I understand that some people will always go for the lowest price but it would be nice if there were some better, organic options for us more health-conscious members. Two, the website. Oh my god, the website. The only thing you can do on the website is view endless ads for membership upgrades, branded protein drinks, partner discounts on Lasik, and so on. I have never been able to do anything useful on the site, such as look up or reserve classes or childrens programs, upgrade or freeze membership, and so on. The site doesnt even deserve one star, its so bad. I dont understand why we cant at least have the schedules of whats on offer this week or next. Lifetime management, please stop viewing your website as a platform to upsell! *** September 2016 Update *** I downgraded my rating to 2 stars, solely because of all the advertising. Since my initial review 2 years ago, the gym has gotten less about working out and more about upselling to members. The worst offender is the noise. There are ceiling speakers all throughout the gym - literally nowhere to hide from the audio - and the gym management has advertisements for services and products piped through every 10 minutes or so. The commercials are so loud that my custom earplugs with 40 decibel noise reduction cannot block them out! (Yes, I got ear plugs made just so I could continue using the gym). In addition to all the noise, they placed printed ads all over the workout areas, the changing areas, and even the toilets. On top of giant stand up posters all over, there are posters on mirrors, treadmill control panels, toilet stalls... every surface imaginable! You cant even sit down to pee without an eye-level ad telling you that your female parts are disgusting and need freshening with [insert product]. This is an appalling way for a club to treat its members. I find myself subconsciously avoiding going to the gym just because its become such a stressful environment. I really hope the management reads this and looks at it as a wake up call.

AB

Abdiwali Makadin

Ive been a member at this specific location for about 2 months now. On a Sunday night, I decided to take my younger brother who is 16 years of age with me to the club so that he could get a feel for the club and switch over from the YMCA he currently has a membership with. To get to the point on this specific night the front desk associate by the name of Brittney, had the audacity to tell me that I did not have the right to bring my brother into club as a guest due to the fact that he needs his parent or guardian to sign a terms and conditions form so that the club would not be held responsible for anything that could possibly happen to him while his at the club. I understood, and as his 19 year old brother, I was going to sign the form on behalf of him as his guardian. Unfortunately the front desk associate Britney, gave me the most absurd and preposterous response with an added attitude and said I could not sign the form on behalf as his guardian to bring him in. I was bewildered at the fact that she had the courage to speak to a member of the club as if she owned the place, and could careless for the level of customer service she provided. I was more so confused at the fact that she had the audacity to argue and tell me that I am not the guardian of my younger brother and would need my parents to sign the form for him. I have court ordered documentation proving Im his guardian, and it would be more than absurd for me to carry such forms around if I want to bring him into the club. To save my self the hassle of arguing with this loon and driving 15 miles home to grab the documents to prove Im his legal guardian, I was fortunate that my parents were doing some shopping at the Eden Prairie mall and I got the form signed by my mother. Once I got back about 20-30 minutes later with the signed form, Britney hit me with her pompous attitude and said "Im sorry I didnt tell you this before but I cant let your brother in still because guest hours end at 8." I shouldnt be put through such obstacles when I pay a hefty membership cost to enjoy working out. I felt more than angry at this point! This all felt like an arduous journey to bring my brother into the club. Im just upset management gave the opportunity to poorly trained, vain, front desk receptionist to be the face of the club. Will highly be considering cancelling membership. This was all illogical, horrible experience!

MO

Molly Dahlen

Today I edited my once positive review I had left for Crosstown. I have been a Crosstown Lifetime member on and off (not during my college years) since 1993. I was even employed by Lifetime during high school. Recently I had a high risk pregnancy and was on hospital bed rest. Unbeknownst to me during this time my place of employment discontinued their contract with Lifetime which allowed me to get a discounted rate. When I saw my bill had gone up $20 I called to find out why. At first I was told they didnt know why my dues went up and that they would apply the $20 I get as a discount to my account. After not seeing that credit applied I called and after about 5 phone calls back and forth with some kid I was finally told it was due to the contract ending between the the two companies. I then inquired about getting my money back this month because I am not willing to pay $95 (I had only used gym once since getting the charge) when I have extended my maternity leave and am now on unpaid leave taking care of my premature baby. He told me to call customer relations. Customer Relations informed me they would not give me my money back and because it was after the 1st of the month I would have to pay $95 the following month as well. They were also bold enough to ask me what having a premature baby has to do with not wanting to pay $95 each month. I know I signed a contract with Lifetime that Im quite sure stated the full cancellation policy but this was due to a change that I was never made aware of while in the hospital. I also know that yes, Lifetime does have the capability to excuse a payment for an honest mistake such as the one I encountered. I will say that it is unfortunate they were not able to at the very least excuse the second payment of $95 for a faithful customer who has said nothing but good things about them for 20+ years. I guess that customer relationship isnt all that important to Lifetime after all. At least my money is though.

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