Prime Auto and Tire service Center

731 Lake St S, Forest Lake, MN 55025, USA

Address:	731 Lake St S, Forest Lake, MN 55025, USA
Phone:	+1 651-464-8410
Site:	primeautoandtire.com
Rating:	3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 7:30AM–4PM Closed

Location

Photos 9

Reviews 16

Bonnie Northcutt

I needed new tires and after reading the reviews I decided to go to Prime Auto. I was please with the timely service. They did forget to put a cap on one of the stem valves which was not a big deal. I was less than pleased with the followup I received. I noticed the car seemed to pull to the right so called to make an appointment to have it checked. I was told it sounded like a tire was out of balance. My appointment was for 10:30. After waiting for 1 1/2 hrs I noticed my car being pulled into the garage. WHAT! I asked at the desk what was going on. Yes, they had just took my car for a spin and it pulled to the right. I asked what they had been doing for the past 1 1/2hrs but didnt get a direct answer. They wanted to do an alignment check (which should have been done when the new tires were put on). I was told that would take another 1 1/2 - 2 hrs. I expressed my frustration at the long wait and left. Two days later I had my oil changed and my guy tells me my tires were all at 30psi and not the 44psi as they should have been. Once the tires were at 44psi the car no longer pulls to the right. I will not be going back to Prime Auto except for my free rotation.

v1k1ng1000

Came for a heater core cleaning and free loaner. Left with untouched heater core, a loaner with no heat (on the coldest day in January) and an estimate for 2k. Despite being told to only clean the core they decided to not do it and do what I told them specifically not to do. When I came back for the car they instead had done a pressure test on the cooling system, which they did without asking for my authorization. They claimed that no pressure in the system was causing no fluid to flow into my heater. Nope! I had it flushed the next day at AA in White Bear and now its toasty. This place instead told me my troubles were a bad head gasket and wanted 2k for it. Next was the loaner that had no heat as well, and no overdrive. The owner joked that he was going to "just let it blow up". With a customer driving it? With 40 below windchills and their daughter riding in it? One day and 50 bucks later my car is warm, safe and a decent head gasket thanks to AA.

jasper onuonga

The best customer service, the store owner takes time to listen to listen to his customers . My personal testimony this gentleman goes above and beyond and making sure that the customer is whom get the satisfaction .So amazing how he takes time explain repairs, and so surprising that he refunded monies for repair, and after 3 other places identified exact diagnosis we had to return back to him. This is a man determined to help his customer rather make profit. May God bless your business , and bless you. thanks

Dustin Strom

They wouldnt replace my valve stem on my spare tire because it has a sensor on it. They wouldnt even replace it with a new valve stem sensor. So I asked if it could be replaced with rubber valve stem instead and they declined that as well. I called a different tire shop in forest lake called tires warehouse and they told me that they can replace the valve stem with the tire sensor... why couldnt prime auto?? This place is a joke.

Lisa Cleveland

I had a coupon just for a oil change, than they told me that its going to be other $20 because I have a special filter, but I have never had that problem at any other place with or without coupons. So I say I wont pay that, the manager didnt even try to keep my business just told the other worker to just give back her car and didnt even talk to me any more like I was nothing, not even sorry I couldnt help you today or something.

ryan kollman

Bought 4 tires, during the tire replacment and they suggested another repair, I told the to go ahead with the replacement as long as they could have it done within 3 hours. They said they could and I received the confirmation at the 2 hour 55 minute Mark that I could pick up my vehicle. I checked the price for the tires online and the price was comparable but they are a local business which I try to choose everytime

Mary Harald

I have always been highly satisfied with my dealings with Prime Auto. I have had numerous oil changes as well as a couple brake jobs done on two separate cars. The entire service team from the counter to the mechanics outside are very professional and friendly. Their pricing structure is competitive and fair. I recommend Prime Auto and Tire to all of my friends.

Ahren Schuhwerck

My sister used this place for a oil change.... they put in the wrong oil filter and was leaking! Brought it over to Kennedy Transmission in forest lake and they fixed there stupid mistake free of charge. Will never go back to Prime Auto again.

Jeremiah Humphries

I was getting frustrated trying to seat the bead of a new tire. I took it to these guys, who promptly got my wheel squared away. When I ask how much, the man at the counter just gave me the thumbs up and said "Were good."

Craig Mueller

Brought brake rotors in for machining, said they would be done in the afternoon. When I came back, they were not. Said mechanic called in sick, pretty pissed they never called me to tell me..

Hanna Rose

Great customer service. We came in with our car when a plastic cover was dragging and we needed the car lifted to reapply it. Very friendly and helped us right away.

Joeshirou

Broth my fiancées car here for an oil change, awesome pricing, quick service, and friendly people. Will be back!

Autumn Delong

Went in to get my brakes fixed and with in a month they were squeeking again! Will never go again

Karen Lofgren

I have used Prime Auto for 6 years now. I would recommend them to my family and friends.

Rolf Biernath

Great customer service and the stand by their work.

Sean Voss

Poor service and price