Tires Plus

1103 W Lake St, Minneapolis, MN 55408, USA

Address:	1103 W Lake St, Minneapolis, MN 55408, USA
Phone:	+1 612-587-2378
Site:	local.tiresplus.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 40

Reviews 7

Anonymous User

First, their total car check up is not run by mechanic and they did not do their job right. The only mechanic was so busy that we were asked to wait more hours and manager told us that he will arrange it to be fixed at other tires plus without any extra cost, which turned out to be wrong when we called other tires plus. We went back bagging him to call other tires plus, and he did not tell that we have been waiting for four hours, instead he described us as picky customers who are impationt and wanting to get the service at other tires plus. Second, the manager or supervisor Mi** did not give us a call several times when he promised to give call, and when we went to find out what was wrong, he never apologized, blaming everyone else including his coworkers and other tires plus workers, kept changing words, and tried to ignore us and see the next customer even though the conversation was not over. We felt like we were bagging for answers. Third, since the non-mechanic did not do the job right in the first place, original two hours ended up being five hours. This was not about repair, it was about finding out what was wrong with my car. We had a baby with us waiting three hours in the shop because M*c**** had obvious attitude of trying to get away the situations with different explanations every time. I am not sure if they are trained to not apologize and give lame excuses all the time. I am never going back to any of tires plus again. It almost made me feel like we were getting racial discriminations since he was nice to other white customers, and I have never felt like this in years.

Art, Music and History

Manager Pete was very personable, knew his cars and was pleasant to talk with as one car buff to another while waiting on a simple tire replacement. I told him I wanted the one tire and the best price and that was what I got, not sales pitch, guilt trip. He earned my repeat business without a doubt, Even went as far as to do a courtesy once over and topped off my levels free of charge. May seem like he could have maximized the profit on this one time deal but instead he earned a regular customer who in the long run will spend a lot more than the $20 he could have charged to top off levels. That is real service, Never thought Id be a "fan-boy" of ANYTHING, let alone a tire and car repair shop, but Pete made me one today. Also- Watched him diffuse a potentially angry customer from a "never come back" to a "definitely will return" customer all over an air filter and his promise it would be there the next day at a certain time and promised a small discount on installation. She went from fury to leaving with a smile on her face. Impressive and hard to find that kind of charisma and character in ANY business these days, especially a service based business. Pete will be a regional manager or better some day and the chain of stores will profit from it greatly.

Nina Hale

I rue the day I bought tires with "lifetime" service at Tires Plus. Now Im stuck with a lifetime of horrible service. I never used to get flat tires, and now I get them about 2ce a month. I had to buy a small generator for my car to fill constant flats. Two times ago when I was in there, they were telling a woman that there was a vital danger to her car that had to be fixed before they could drive. Then last time I was there, they said there was a "major oil leak" and vital issue that I had to fix before I could drive. I had JUST had it at my regular mechanic a few days before and they didnt see anything. Then I brought it back to my mechanic after Tires Plus said this and they said there was nothing wrong. I HIGHLY recommend you to stay away from this location, and consider an overall brand that lets this happen. Maybe this store has gone cowboy, but still...

Zach Lewallen

The guys were certainly nice enough but what con artist isnt. I was told a tire could not be patched when in reality it was able to be patched and instead of providing me the simple service I requested they attempted to upsell me all new tires (when I have excellent tread remaining). I hit a screw but thankfully to some purchases of warranties and roadside assistance my tire was the only thing that got screwed. My tire has now been patched by a competitor who listened to me, took care of the need I had in a timely manor, and now has earned my business so when I do shop for 4 new truck tires they will have my business. Sad to say that as a consumer you have to protect yourself and over do your research but trust in the dividend of the work you put in.

Anonymous User

The service you receive on your vehicle is quality, but there prices are high and they always seem to find urgent problems that NEED to be repaired right away. Do not let them convince you to do the work right away without getting a second opinion. I always get a second quote and opinion form Firestone downtown, or Midas. This will confirm or refute their claims for additional work, and will also give them a competitive quote to beat. Regardless of the original quote they give you or the competitors quotes, there is plenty of wiggle room on both parts and labor. I was quoted over $1,000 for new tires and brakes on my car, and I walked away spending ~$700. If they are slow and they want the work, they will accept offers around 20-25% off.

Sarina Foreman

Service was great. I had tires put on and it took no time at all. However now I know why. When I drove my car two days later, it was shaking and pulling to the left. I had noticed the shaking the day before but was hoping I was being paranoid. Anyway when I called Tire Plus back, the guy said it may be my pressure and to go to a gas station to have it checked. I explained that they had just put new tires on two days before. Shouldnt they have checked the pressure? He gave some excuse about the cold can cause pressure to change. I ended up taking my car to the Tire Plus in New Hope. They were great. It turned out that the W.Lake Street Tire Plus didnt install one of my tires properly. The New Hope store took care of it free of charge.

A net

i took my car in to change my tier and tier pressure sensor it took them 2 day to get the new tiers to come from there wear house because of some confusion, after all that hustle i got the tiers changed and i noticed i missed my cigarette car lighter and my TPMS light is still on in my car i didnt get a time to go back cuz of work also i leave very far form the area . over all it was a bad experience for me, they like to get rid of customers who are coming to service there car i dont know if they are underpaid, busy or lazy i dont recommend that branch to anyone. in the other hand i been to tiers plus in Brooklyn park and they are very nice and have good service.