Doctor Auto

6450 W Craig Rd, Las Vegas, NV 89108, USA

Address:	6450 W Craig Rd, Las Vegas, NV 89108, USA
Phone:	+1 702-645-9934
Site:	doctorautolv.com
Rating:	4.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–2PM Closed

Location

Photos 16

Reviews 5

Jeremy Brosnan

I had a Engine in warranty from LKQ, these guys were to install its replacement.. They told me done in a few days, ok... I went there and noticed when the engine was taken out they carelessly left my AC dangling and did not remove it to install new engine. No big deal till you understand the rest.. this is a cheap way to not refill system and do it right... After going to get my car when they said it was done I Notice AC didnt work and wrong Coolant added to Radiator. ( cannot use regular Green... Yellow Ford required ) Then I say I will come get it when they fix the AC, they tell me hours later its the PCM..( Computer ) well OK you guys shorted it out, the only thing wrong was a Valve Rattle, now this?? After 2 days with LKQ saying they are going to send a inspector I drove past and noticed my Mirrors Loose (broken ) on BOTH SIDES!! I am ANAL when it comes to my car I bought New in 2007.. this was enough, I took it home.. I had enough... They forgot 4 bolts, 2 in wrong spot, One Digging into Power Steering Rack, Power steering Bottle Cracked on Bottom from a Poor removal and hid the fact it was cracked on the lower nipple and the AC system they claimed did not hold R-134a because they DID remove the AC later and LOST the O-Rings when they filled it, it leaked.. and they SHORTED the AC Protective Diode.. IT WAS NOT THE PCM.. this place MIGHT be good for a Oil Change if you tell them how to do it, but thats all.. Telling me How Do we know you didnt bring it in here like this... BAHAHAHA, a back yard weekend mechanic was able to figure out they were unskilled for the task.. I will make sure with a HUGE online review on EVERY Review site that this place is NOT the place to take a Car... or a peddle bike for that matter.. I replaced the o-rings, pulled the diode and got the ac working after I vacuumed it and refilled, what armatures.. I guess I got to go to ford, spend $80 on a new Power steering Bottle and tell LKQ to send me the money.. When they first got my car knowing it was under warranty from LKQ they tried to get me to pay them the other $45 per hour on top of the $55 an hour they were getting under warranty... I told them do not touch it until I contact LKQ, they tried to scam me out of $45 an hour x12 hours.... I am not stupid.. LKQ should have pulled it out right there and then, but no.. they agreed to do it for the $55 an hour, but the skill these guys have isnt worth Minimum wage.. P.S. I sent a review to the website run by them, they didnt add it... I guess they want just the Positive Reviews.. UpdateL 7/29/12 Since I first Posted this Review I have found more bolts loose and my Alternator was Loose, the wires were shorting and Arced so bad I needed a new Alternator. LKQ Paid for it... and Bought me a New $130 Power Steering Bottle that Doctor Auto Cracked, After fixing over 12 things they missed I am shocked these guys are in business. • • •

Sarah Hursh

Wow... Ok so I just dropped it off for a power steering leak and the airbag light was on. I dropped it off they were busy. I just wanted an estimate and they said that there wouldnt be a fee (cool) and they would call me. I replied with ok Ill be waiting on a call! So Im waiting and waiting and waiting, and finally I call and no answer. Theyre closed. I go down there little after 6 everything is closed up. I have to go to work in the morning and my car is locked up in a super shady parking lot with people walking around at all hours of the night (car wash is near by). Im sorry but this is not ok. I just wanted an estimate! They cant just keep a car without calling me. They think they can just keep cars for as long as they like without caring of the customer needs it or not. I grabbed my spare keys and parked it safely at home. I call the next day and to top it off the guy blames me for not telling them I needed it the next day.I just needed an estimate! They should have called me saying they didnt have time is it cool if we keep it? Before he even realised my car wasnt there and that I was upset, he said it couldnt even find a leak. ....seriously? Super shady, would not go ):

Daniel Stromback

Automotive repair is very technical today, but also mechanical. Todays technicians have to blend both seamlessly. Its not a perfect science, and there are sometimes variables beyond their control. On occasion, one of those variables creates a serious problem to overcome. My wife and I have been satisfied customers, for our two vehicles, about four years, and recently, one of those variables beyond the technicians control resulted in a serious problem...a costly problem. Without any hesitation, the staff explained what happened and how it would be resolved....at no cost to us and very minor inconvenience. Automotive repair is not cheap today, and there is no shortage of shops to choose from. We feel fortunate to have chosen Dr Auto for our repair needs. This recent issue could have easily been a negative experience, but due to the integrity displayed by the Dr Auto staff, it served to reinforce our satisfaction. Reasonably priced service, courteous staff, trained technicians and integrity......coming here for service is a no brainer.

Nate Farnsworth

I brought my Jeep in for a smog, and it broke down right in their parking lot! I knew from previous experience what the problem was, so no diagnostic was necessary, but it needed more extensive repair than I had done before. I knew they would do it right with better parts than I typically use. The staff are courteous and finding someone to trust in this town is hard. I know my way around my Jeep and I can report they dont pull punches with false diagnostics. So far my most recent repair is perfect. Im only one star short for labor prices. They are very busy here, so that may be how the market is, but I cant afford most quotes I get from this shop. Ive been blessed with mechanical know-how so most things I handle on my own. But if its something terribly complicated, I just dont want to deal with, or beyond my expertise, this is the place I go. I was lucky I was here (Ann & Simmons) when I had the issue. I hope some day in the future I can get a break on these staggering labor prices. Respectfully, Nate

Kevin Nelson

Excellent in all categories. Staff is knowledgable and their customer service skills are top notch in explaining diagnosis, options and more. My experience was above and beyond detailing diagnostic results as well as good old fashioned test drive notes. When an understandable follow up visit was required they stood behind their warranty and got me back on the road at no charge. There may be a wait.. But what can I say other than I would expect as much for quality that they provide. I have been disappointed by other services before but I think it is safe to say I Dr Auto Craig Road location has earned all 5 stars of this review as well as my future business.