Firestone Complete Auto Care

Address:	300 Elm St, Manchester, NH 03101, USA
Phone:	+1 603-836-4829
Site:	firestonecompleteautocare.com
Rating:	3.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 21

Reviews 8

walter leach

I took my truck in to get a state inspection. I knew my steering rack and valve cover gaskets needed to be replaced. They told me I should replace them, so I told them they can replace those. I arrived around 5:30pm to pick my truck up and pay. Came back out and oil was dripping from under my truck. I went back in and let them know, I popped the hood and there was power steering fluid completely covering the motor everywhere. Some guy pulled my car back in and sprayed my truck with engine bright. The guy proceeded to be on his phone and not paying attention while putting my car on the lift. One of the parts from the lift fell and almost hit my truck. The boot on the left front popped off because it wasnt on the frame properly. The guy was paying more attention to his phone than actually working. Luckily my truck didnt fall to the ground. By then I was very pissed off after this all happens. He yells, "No damage!" He didnt even check! THERES MORE... I came back home and checked my truck. There were 2 vacuum lines that were disconnected. They never reconnected them. Meanwhile I paid them $1,404 to do this "work." You spend this kind of money and expect your car to come back in good shape. Doesnt help there were oil prints left all over my hood. I will NEVER be back there. Horrible company.

Dawn Kalgren

I needed snow tires for a car that I just bought. They gave me a good price and could do it the next day. I got there at my allotted time and the truck that came only brought one of the tires I needed. They sent someone to Nashua to retrieve three more. While one guy was running for the tires they put my car in the shop to get all the things done to prepare. Granted it took a little longer, but the service was excellent. I wondered why the quote was a little more than they told me over the phone, not only did Marshall tell me but he showed me!! We kept the original tires and they bagged them up and put them in the back seat....they took care to be sure to put plastic on everything and mats on the floor. When I got home and took the tires out I noticed that there were some grease stains on the car seats and I just got this car. I called Chris the manager and he told me to bring it down at my convenience and he could take them out. I went right back and within 10 minutes all the stains were out! These men (all I saw were men) were all very nice, informed and helpful. They went above and beyond and I appreciate it very much! Will go back to them with all of our three cars over and over! Thanks so much guys!

Craig Wiley

I had tires replaced and front brakes done several months ago at the Manchester NH facility and during the courtesy check they removed my air filter and never put it back in. Two days later the car went into limp mode stranding my wife and two children on the highway. I had the car towed to a mechanic that eventually found that the air filter was missing. The diagnostics and labor with throttle body cleaning cost just under $300. Once I informed the Manager, Chris, what had transpired and sent him the bill he agreed to reimburse me. It has been two months of continuous calls and still no refund. He has promised a half dozen times to put in the refund and nothing has gone in yet. Every time I call he tells me it will be just another day. When I visited them on a day Chris said to come in, he slipped out to an appointment at the time he told me to come down. The manager is a weasel and the workers incompetent...AVOID!

Ray Hart

I have used other Firestone locations in the past and had fantastic service, so since Ive just recently moved to the area I decided to head to this location. Unfortunately, my experience was quite the opposite of what Ive come to expect. I was only looking for a battery replacement, but was told that I would also need an alternator replacement. I decided I would hold off as the cost seemed like much more than I believed this should cost. I decided to call a different Firestone location, and for the same battery and alternator was quoted $170 less. I promptly headed to that location for repairs, at which point I learned that there was actually nothing wrong with my alternator and it did not need replacing. This location had attempted to have me pay for a $450 service and part replacement that was not necessary. Firestone certainly hasnt lost my business, but this location has.

David Fairburn

If you are tired of other repair shops for their lack of service, sketchy sales approach and dirty waiting rooms do yourself a favor and come to Firestone on Elm st. Ive been bringing my personal and fleet vehicles to Chris at Firestone for 9 years and even traveled to different stores as he moved around the area. Ive always appreciated his technical skills and honest approach when it came to my repairs. No one likes to spend money fixing their vehicle but from new tires to engine work I always know Chris will take good care of me. Ive always been skeptical of repair shops for their sales tactics and technicians trying to upsell needless repairs. I can say that the Firestone on Elm street is a professional shop where they care about long term relationships and delivering awesome customer service and value. Thanks for keeping me and my business on the road.

J Fournier

Ive been coming to Firestone as a loyal customer for over 6 years. Chris, Greg, and Marshall all greet my wife and I by name and are honest. Recently my wifes car broke down and she needed a tow. She called AAA and told them she was having ti towed to Firestone. In a panic she called Firestone upset. Chris reassured her on the phone he would wait for her car to be towed. He also told my wife on the phone to make sure the tow truck driver had identification and was a member of AAA. Its so reassuring that these men truly care about their customers and are doing honest work. As a sign of over and above service, Greg washed her windows and I was able to pay over the phone. This is by far one of the best businesses in Manchester.

SKIP TRACER

Just had work done on my 2001 Chrysler 300M August 2nd 2017. The staff there were incredibly professional. The Manager was extremely accomodating after running into an issue with seized cam adjuster sleeves. I had to wait longer than expected due to this issue but was told there was no charge for the service for the inconvenience. I was also approved for a Firestone credit card for $1400.00 while I was waiting. This was a super surprise because my credit was not super good at the time. I cant thank Chris the Manager there enough for his professionalism. I will remain a loyal customer and plan to spend the money from the credit card I was approved for on tires there. A truly excellent experience!

Anonymous User

Best customer experience I have ever had! Recently I was in for a quick inspection and didnt realize I needed new tires. I had with my my 4 year old daughter who was very curious about the process. The manager Chris was so busy but took the time to bring her to the window so she could watch the cars being worked on each of the technicians waved to her and high fived her checking out other customers. Chris brought her coloring books and puzzles to help keep her busy. As a single mom this customer service makes all the difference in the world when an errand can turn stressful. I will continue to go to Firestone for their amazing customer service