General Moving Carriers LLC

228 Burnett Ave, Maplewood, NJ 07040, USA

Address:	228 Burnett Ave, Maplewood, NJ 07040, USA
Phone:	+1 877-510-6683
Rating:	4.5

Location

Photos 30

Reviews 7

Lauren Miller

Let me start by saying that I have used this company 4 times. The first time it was exceptional. Fast, professional, exactly charged as quoted. The second time was almost as good. The third time (about 5-6 years post the second experience), it went south, way south. I was quoted one price and the team that came in to move me did everything that they could to raise my bill, including taking my bed linens off my bed and MAKING a crate for them, at the cost of $45. For $45 I would have bought new ones! By the time they were done with all of these frivolous add-ons, my bill was twice was it was supposed to be. I was moving into their storage until closing on my new house. I was told I would get the first month free, they charged me for it during the second month. When my items were finally delivered, only the most expensive things were damaged... I have a specific item that I pointed out to the team was scratched, severely. They wrote it down and said to submit a claim. At then end of the move, I was doing a once around and passed the same scratched table. Someone had taken a red marker and colored in the scratch. Amazing how anyone could be so bold when we were all aware it had been damaged. Now three months later, still waiting on the claim payment. When you call to initially schedule your move, you are quoted "worst case scenario". My move into my new home was quoted at 4 hours, 4 men (of which I was initially told I would only be charged for 3... another lie). They were done within 2.5 hours. Do you think my worst case scenario price changed? Nope, charged for the worst case scenario. If you have the option, find a more professional company, as this is not it. There customer service is awful and management is rude. This last move cost me over $5,000! Not to mention another $1,000 in repairs. The only reason I am giving 2 stars is on the merit of the first experience, over 10 years ago.

Albie Deltorino

General Moving Carriers - When the "salesman" came to my home to move I was given 1 price for the move which I thought included protecting my furniture for damage. Yes, I did purchase the insurance, but I would rather see my own furniture in one piece than file an insurance claim. So all went well with the "salesman". He went on to explain, it will cost extra to cover the furniture, mirrors, dining room table, bedrooms, etc. $1181 extra. Well I was floored, but already committed to the move. So I had to select what was important enough to pay extra for covering and what wasnt. Plus I took out the insurance package. So I was upset and called their office to try and negotiate and they wouldnt budge. The Foreman was so upset that I had to call the office again. The foreman took my 6 tall tool chest and intentionally made it fall in their truck which turned my tools into a complete mess inside, even though all the draws were locked. The foreman intentionally damaged a major size mirror which was all covered up AFTER THE DAMAGE WAS DONE! He tried to hide it and placed it in the corner basement.

Arielle B

The move was wonderful from beginning to end. I absolutely hate moving, but this was the most painless move Ive had. On my last move, I didnt hire the best movers and they were shady. This time, the movers were nothing short of professional. When you meet with the movers for your initial quote, they will give you a "worst case scenario" estimate that they will not exceed, which is nice to know that there wont be any surprise fees. My quote was for a 10 hour move from a first floor 2 bedroom to a second floor 3 bedroom. I didnt think we would truly need 10 hours for the move and was worried that the crew would take their time since they knew they had such a long amount of time to complete the move in. I shouldnt have worried! The crew of 3 was on time, professional, and hustled and got the move done in 5 hours. I was thrilled when I only paid half of the estimated cost! They did make 2 small nicks in paint on the wall and chip one item despite wrapping it in blankets, but overall I have to say Im extremely impressed. I would hire them again in a heart beat.

Sarah M

General Moving Carriers provided a great experience from start to finish. Their scheduling people were very helpful and polite, and they were able to schedule our move very quickly. They sent a team of three highly professional, skillful, polite, and careful people to wrap up our piano and move it out of our house and to our church. They arrived exactly on time and were very efficient. They were attentive to every detail and really protected the piano and our hardwood floors. Their prices were a higher than some other moving companies, but they specialize in piano moving and you can really tell by the way they handle the instrument during the moving process. Its definitely worth the peace of mind to know that they will move your piano safely and without damaging the instrument or your home. I would highly recommend their services!

Naeem Chougle

It was really good, hats off to customer service. Man they follow up on things! I had called competitive movers for quote and the owner took 2 days to figure out that its better if i do business with someone else and that too on me calling him multiple times. Glad I went with General Movers. The crew led by Miguel were bang on time and my 2 BR was moved to my new home in less than 5 hours. They had charged me twice for the packaging then the original estimate but got a 25% refund without any hassle, just humble request. Jake from customer rep helped me with it. I am definitely going to use them for my next move and would definitely recommend them for peace of mind! Make sure you get the list of items to move close to what you have, all set then! Keep up the good work!

Danny Fixler

We read the great reviews about them, and after extensive comparison with other movers, we selected General. These guys were absolutely fantastic. Boy did they work incredibly hard! Ive never seen any people work so hard for so long! And yet they took so much care with everything. I could not imagine or hope for the service that we got from them. it was a large move and it only took 8 hours. I expected at least 12 hours. When it was time to pay, I insisted to pay them more than they asked. Not because Im rich or nice, but because they easily deserved it. I highly, absolutely recommend them!

Billy Thomas

I had a 2 bedroom apartment (985sqft) moved by this company. They came in and wrapped/packed everything. All I had to do when they were done was just clean the floors. They quickly moved me in to my new place and actually helped unpack several boxes. They put all big items where I asked them to. My move was under estimated by over $300 but the company proudly honored their estimate (which I did not expect). My opinion; great company and I plan to go with them again for my next move. They were also the cheapest out of the 3 estimates I had and they came across as the most professional.