Subaru of Morristown

Reviews 3

MA

Matthew Rourke

Slow. Waiting a very long time for someone to help. Edit: (Changing my score from 2* to 1* after further experience with this dealership) First and foremost I am a proud Subaru owner, who speaks very highly of the brand. My wife and I were very excited that my 75-year-old mother was in the market for a new car and we talked very highly about the Outback and Forester to her. This dealership was the closest to her home. My mother and I went to the Morristown dealership and arrived just before 3 p.m. We saw how busy it was, and as the hostess was with someone we started to look around. We then went to her to see if we could sit in one of the cars not on the showroom floor. She was surprised that we had yet to be helped, apologized, and then logged us in and we continued to wait. She approached us multiple times apologizing for the wait. Finally at around 4:10 p.m., she told us she didnt know when someone would be available for us, and that we might want to come back later. We went to the Toyota dealership as my mother wanted to compare the Forester & Legacy to the RAV4 & Camry. The hostess said since you were sister dealerships she would call as soon as someone was available so we could come back. After test driving a RAV4 and a Camry, we returned to your dealership at about 5:20 p.m. (as there had been no call). We finally met with a salesman (I gave his name on my voicemail to Kevin) and had an "eventful" experience with him in which he grabbed the steering wheel during my mothers test drive to demonstrate the turning radius (he felt that she wasnt turning far enough to see how tight it could go). Meanwhile, her foot was on the gas and she panicked, accelerating us in a tight circle in a parking lot. He then claimed that he did this on all his test drives(!). I mentioned this episode in the initial message I left for Kevin (after he had called my mother to talk about the low review). However, I then learned that Kevin called her back and said that since her son had left a negative review that she was no longer welcome at the Morristown Subaru or Toyota dealerships(!). This is a disgraceful way to treat not only a new customer, but one who is older and new to buying a new car. Your response to my initial review was: "You did not come to Subaru of Morristown because every guest must log in at our front door, and although we are very busy because business is fantastic, we always welcome new guests!" This is clearly untrue. You are more than welcome to check the log in book that the hostess signed us into, or the paperwork the salesperson filled out with my mothers cell phone number (which was used to call her twice). *For anyone reading this through to the end - Subaru is a fantastic brand that makes wonderful vehicles. My dissatisfaction is not with Subaru itself, but this particular dealership. If you are within driving distance, Flemington Subaru is a wonderful choice.

YI

Yin Moy

I am writing to express my concerns about a very bad experience I had with Subaru of Morristown. I went to look for a car back in December. The sales person showed us a car and then disappeared and never came back to help us. We left because they looked like they were too busy to help us. My husband decided to go back during the week day, so he can get some customer service. He got the same sales person again and he ordered the Impreza for me because they did not have the color I wanted in stock. I was not in rush for the car so we decided to go with ordering it. Sales person promised the car should come in within 6 to 8 weeks. We are good with that except when we called to follow up at 6 weeks I was told it would be 8 to 12 weeks. I was lied to in order to get the sale. I would not have ordered the car if I knew it was going to take that long. I sold my car thinking I will get it within 8 weeks. We looked up online that there was a car coming in the color we wanted but has few extra options. After a few days of trying to get hold of he finally calls back yesterday. My husband, and sales agreed on a price for that Impreza with the extras. Husband even called back to comfirm price for car including remote start. I thought problem was resolved but Segundo calls back later in the day and said he made mistake and can’t sell car. Husband said he understands people make mistakes but then what can he do for us to get car? He asked for much more money. Manager said he can not do anything for us even though sales person made mistake and we have no proof of that because it was not in writing. We put down $3,000 to order the car so we are not able to get the money back. They know that so they are asking for more money for a car. The owner of the place called us, he did not introduce himself but he said he was the owner of Morristown. He said we are trying to cut in to his profits and he is done dealing with us. Either wait for the car, buy car that is coming for more money or loose your $3,000. I have never been treated in such horrible manner. I was lied to about delivery date. Mistake was done by sales person and I am the one to pay for their mistakes. This purchase is not a few dollars but a very big purchase for me, I can not believe I am treated with such disrespect.

JI

Jim Sarullo

My wife and I were looking for a new car and found a 2017 Subaru Forester 2.5i Touring which was loaded with all the safety features we were looking for. The car was listed on Subaru of Morristown website. We had been to various car dealers and looked at other vehicles before deciding this was the one we wanted. I am glad we did. I emailed Rebecca Charles (Internet Sales), she was very helpful by answering any questions by email until I finally agreed to an appointment for a test drive of a comparable vehicle since the one I was interested in was in-transit. When I arrived she introduced me to Al Rowe (Client Advisor), he went on a test drive with me and explained all the new features (EyeSight Driver Assist System, Subaru Starlink, etc).Once the test drive was over I told Al that I was looking at other vehicles and was not ready to decide yet. Al introduced me to Duke Snyder (General Sales Manager), both Al and Duke were very pleasant and not very pushy. They said I could call with any questions I may have. I did have a concern regarding the 0 percent financing promotion which was going to expire on 10/31. I spoke to Al about it a few days later and he assured me that the vehicle would arrive on time and that I would not lose the 0 percent rate. He gave me a call on 10/28 to let me know that I could come in and pick up the car on 10/31. When my wife and I arrived Al went over the entire vehicle and all its features again. When we were done going over the car Al introduced us to Mike Viscione (Finance Manager), having purchased new vehicles before we were not looking forward to this based on past experience at other dealerships (especially on the last day of the month). Mike made us feel very comfortable and was very patient in explaining anything we did not understand. We were very pleased with our experience at Subaru of Morristown, the sales group was great!! We look forward to bringing our car in for service, if they are anything like the sales group, I am sure we will be pleased.

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