World Subaru

Reviews 3

SE

Sergia Flores

I visited Word Subaru as my second of three dealer attempts at pricing. I sat down on Monday, Labor Day, with sales representative Rich Riccitelli, who spent a couple of hours with me, helping me sort through the indecision of color and model. I was torn between two. Conversation seemed normal to me. A few trips to a dealership and long conversation seems par for the course in car-buying. Or so I thought. Rich seemed amenable. I did not haggle for prices or give him a hard time in any way. I had already done my research on pricing and was simply going through the normal moves of purchasing something as important as a car. I was , though, undecided, and left that evening thinking that I needed to take some more time to land on things. The next day, I went back to Rich, hoping to close the deal. I was with my elderly mom this time. I had two colors in mind. One preferable to the other. Rich did his research. He came up with 8 possibilities. Half were my first choice, half my second choice of color. He went to make some phone calls to see what would come through. While we waited, he asked me if Id consider another interior - which would widen my options - and although I knew I did not want that interior, I gave it a shot. My mother, Rich, and I walked out onto the lot to look at other options. While we were outside, someone came outside and declared that one of the vehicles came through – a black one, which was my second option. Since it took roughly 15 minutes for that one to come up, I thought Id push for the color I really wanted. When I said, “What about the white?” Rich turned around, looks at me as if I’ve just stabbed his first born, and yelled, “YOU SAID BLACK!” He then stormed away, shaking his head, and went back into the dealership, my mom wondering what the hell just happened, and I wondering, can this guy actually be WALKING AWAY FROM ME? Sadly, he found the nerve to give me some more lip, both outside and inside the dealership, while the entire staff looked on. He growled at me about how I had said Id wanted black, how hed been “so patient” with me, how he had “spent three hours” with me the day before, and stormed away again, because he just “couldn’t.” For the sake of my mother, I did not go Washington Heights on him, and simply thanked him for his time. I wanted to make sure he knew I was not buying so much as a match stick from him, so I stuck it out for a few moments to make sure he heard me behind his tantrum. Thankfully, my mother does not speak English, so she was spared most of what he was saying. I am nothing short of stunned. As a New Yorker, Im not exactly a delicate flower. And yet I cannot believe that one visit of a couple of hours, and a 40-minute visit the NEXT DAY, WITHOUT haggling or ugliness of any kind, merits that kind of behavior. Frankly, I believe that as a sales person, NOTHING merits that behavior. And Im especially thrown by the fact that he did this while I was in the company of my elderly mother. I have written to the GM and have not received an apology or response of any kind. Perhaps the other sales staff is less explosive and that would make other peoples experiences different than mine. After yesterdays "show," as I wrote to the GM, Id sooner drive a tricycle up and down the turnpike than purchase a car from this particular dealership.

ME

Melissa Brown

Bottom line. Horrible service. Completely rude. In the middle of a deal and didnt even have the decency to call to tell me there was another offer. And on top of it, just ignored me for days. Ill spend my $20K plus elsewhere. Thanks World Subaru for challenging me to find better and nicer salespeople to do business with. If you want to know details, continue to read on…. Im a single female that went in in search of a specific used car on a Friday. I was working with Sam, who initially seemed pleasant (please continue reading). After giving it a test drive, I left quite satisfied with the car and service, but needed to ponder a purchase or not. I called 2 hours later and countered their asking price. Sam left me a message late Friday evening stating, "I spoke to my boss, $22,700 he would do. He has a problem with it, but if youve got $22,700, the car is yours. Call me back." I called Sam four times on Saturday to confirm the deal, twice on his work number and twice on his cell phone. Both numbers rang to voicemail but both VMs were full and I could not leave a message. Sunday Sam called me from his cell phone 4 times in a row. The first 2 calls I missed, the next 2 I answered, but nobody spoke to me. Butt dial? I called back, he didnt answer and of course, I couldnt leave a message. On Monday, I called multiple times again to no message being able to be left. It was Labor Day and Sam mentioned he had family in town and may not be in the office. At this point, I was unsure how to deal with it. I didnt want to call the management, I wanted to trust Sam since we had such a pleasant experience. I gave one more day to hear back. Tuesday morning, I called. Sam did not answer. I was able to leave a message. I mentioned calling management to close the deal. Sam immediately called me back and said he THOUGHT the car was sold over the weekend but he had to confirm! He said his manager called him over the weekend to see what was going on with my deal and (wait for it) SINCE HE HADNT HEARD FROM ME, HE TOLD HIM TO MOVE FORWARD. I said Sam, I tried you multiple times. His response, "I had family in town. Was on multiple family calls and family text chains. Before we get ahead of ourselves, lets make sure its sold. I promise a call within the hour." An hour and a half passes, no call. I call management. Leave a message. No response. I call Sam, leave a message that Im speaking to management (finally begged the receptionist to put on a manager.) While on the phone with Mike (management) Sam calls in. He continues to raise his voice and yells at me stating something along the lines of he doesnt appreciate me calling management because he is professional. I mentioned there was no need for anger and his tone was rather harsh and then he actually slammed the phone down on me. Hmmm....didnt sound or act professional to me at all. Mike did nothing by the way. He just said all he could do was apologize for Sams behavior and that the car was sold. And his apology felt pretty much insincere.

GR

Greg Griffeth

Dennis and Daniela(?) were great. The selection of cars was large and we had done a good bit of research, so getting what we were looking for wasnt difficult at all. The price on the car was different than the price on the website and our sales guy was fairly gentle with the "Gosh, Im not sure I can get you that price" theatrics; we got a fair deal agreed without much fuss. However: it was the first nice Saturday of the spring...so the dealership was hopping. It was about a two hour process from "OK, deal!" to sitting down to sign documents. We were invited into the office of the finance fellow....Ill call him Skippy the Upseller, since I have forgotten his name. Probably for the same reason I forgot the nurses name who assisted at my root canal; who wants to remember misery? What should have been a quick explanation of finance and sales documents was in fact a very thinly disguised attempt at aggressively selling clients on terribly overpriced "protection." By the time he had suavely pushed roadside assistance for 3 times the cost of AAA and a bumper to bumper insurance deal that would have increased the total payments by thousands and thousands of dollars, I was done. I told Skippy the Upseller that I wasnt interested in buying anything other than the car, he neednt go through the 4 other plans he was pushing, it was two hours past luchtime, and that I would like him to print the documents, get us a pen, and let us buy the car and leave. Skippy was not happy. I dont know if he was behind on his sales goals that month, or what. His first ploy: the hurt "Did I offend you." Again, Im trying to save him time, because Im not interested. Next ploy: "Do you always skip insurance?" So, instead of detailing for him the financial choices I make in my nonautomotive life, I request that we finish. Final ploy: silent treatment. He wont say a word for the next 5 minutes as he prints documents, makes lots of marks where we are to sign, and then throws the documents at my wife. Not places. Not slides. Not even drops. Throws underhanded on the desk hard enough for the pile of papers to slide halfway into her lap and the pen to bounce to the floor. I spent about 30 seconds trying to decide if we were going to bolt, or if that would just compound the waste of time. We signed, and had things wrapped up in about 15 more minutes. If youre shopping here, make a plan to deal with Skippy the Upseller in case hes working that day. Unless the owners are smart and help him "make a better career choice. " As a bright note, the young lady who demonstrated the features before we left - Daniela, I think -apparently memorizes car manuals for fun. Blind spot warning, touch screen radio, auto lift hatch,... she knew every system inside and out. So, now we do too.

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