Derham Frame & Axle

Reviews 13

LU

Luke Oswald

I typically dont write reviews but since the last review was poor, and was primarily concerning the attitude of the front desk attendant I thought I would chime in with my experience. My pickup truck had a bad axle seal and a very leaky rear pinion seal, not a difficult fix but a messy, time consuming and necessary fix. I was quoted $900 from my local garage so I called Breanne at Derham, having never worked with her or that garage before, to request a quote. In talking to Breanne I was met with nothing less than complete courtesy and, better yet, a complete understanding of my issue, my truck and what she was quoting me. I was quoted far less than my local garage so I thought it was worth a shot but I went into it with a fair amount of skepticism. I dropped the truck off at my appointment time and again was greeted with professionalism. I went to work and waited for the dreaded, "We fixed this but it took longer than expected and will cost a lot more" call and instead what I got was, "your truck is ready". Still expecting the worst I went in and the bill was exactly what was quoted, to the penny. That may very well be a first for me. Between Breannes professionalism and the quality repair done on time and for the quoted price, Derham gained a new customer, even though theyre 60 miles from my house its more than worth it for the piece of mind.

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JO

Joseph Patterson

Ive been a long time customer (30 yrs) of Derham Frame and Axle and would highly recommend there services. There knowledgable on all makes and models of cars. From scheduling to drop off and pick up, they deliver. The business is built on good values and understands what customer satisfaction is and how that translates to repeat business. This is the only shop that my family trusts with there car repairs.

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ST

Stephanie Wolfrum

BF Goodrich sent me here so they can report to them the condition of my tire since they are a Michelin authorized dealer. BREANN at the service desk was NOT very customer service friendly at all. She gave me attitude from the start and did not seem to care about my business at all. Never heard of this place and never again will I go back. Thank you for the first impressions.

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GA

Gary MacEntee

Derham Frame and Axles reputation for quality work is indisputable, I am writing to respond to a critical review of Brianne, the customer service rep, She is courteous respectful, pleasant, knowledgeable and professional every time I have ever spoken to her. .Having my brakes done today and once again....... everything is first rate.

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AL

alden sells

As a sales person who logs over 50,000 miles a year, I need a dependable tire dealer. Derham Frame & Axle has always provided me with fast and reliable service with quality tires that best suit my needs and vehicle. The folks at Derham know tires and I wouldnt go anywhere else.

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DE

Debbie Burklund

Family owned for three generations, Derham Frame and Axle continuously strives to provide excellent value with the utmost professionalism. They are my go-to place when I need tires. I would go nowhere else!

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ER

Erin Crisci

The best service -- all the work was done in a timely and professional manner. You can trust Derham Frame & Axle. My family has been going to them for years!

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A

Anonymous User

EXCELENT JOB ,QUICK APPOINTMENTS, ALWAYS READY WHEN I ARRIVE NO LONG WAITING TO GET THE JOB DONE , EXECLENT CUSTOMER SERVICE,HIGHLY RECOMENDED,

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JR

Jr

A+ Experience trailered my race car for over an hour to finally get the job done right thanks again Joey Nap Morristown New Jersey

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WA

Wally Gerken

Professional & courteous, reliable & affordable, and most importantly a shop you can trust.

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GR

Greg Hunt

They quickly fixed exactly what I asked for at a reasonable price.

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AU

Austin Luker

Been around since the dawn of time, they know what they are doing

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DA

David Krawiec

Best place to get a wheel alignment

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