Address: | 420 S Ave W, Westfield, NJ 07090, USA |
Phone: | +1 908-233-3939 |
Site: | midas.com |
Rating: | 3.3 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–3:30PM Closed |
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R Anand
Took the car in for rear brakes repair. The manager John came up with a $732 for all brakes. The tech said the front bake pads were cracked. They showed it to me too. I refused the repair and bought the pads at $32 and checked the front. They were magically healed! Turns out they showed me another set to get me to buy into the jacked up service. Also was told the rear shims were missing and they were not and the rotors were near the end of their life which again they were not Overall I was surprised as they seem above board but are clearly not. The high up sale also for the pads which have lifetime warranty benefit them. The way out for Midas is that even if you were to get pads replaced under this program they force you to buy or turn the rotors which are much more than the cost of the rotor or the turning service. If you need an oil change that is the extent of the work you should get done there.
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tr p
paid for a full cat back install here on my truck -- when I went to pick it up I noticed the hood had been scratched with large long lines as if something had been dragged across it - I also noticed numerous greasy fingerprints in that area and swirl marks as if someone had attempted to wipe something off -- when I questioned them about this -- the goon of a manager made it as if it was impossible that his shop did this and denied all knowledge without even asking the employees -- putting me in a he said she said position -- Ive never been more pissed off at a repair shop -- writing a letter to midas did nothing since there was no proof -- so tack on another $200 for clear coat and a buffing after my visit to this dump. needless to say they will never get my business or that of anyone I know -- scumbags! BEWARE!
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Anonymous User
Integrity is hard to come by these days, but at this Midas, you will find it. John the manager is knowledgeable and fair. We discussed my cars issues and he answered my questions. I was given a written estimate and he gave me some options to save me some real money. He clearly did what was in my best interest and didnt look to take advantage of the customer. While there I saw that they regularly deal with luxury cars such as Lexus and Acuras. I encountered a repeat customer coming in to schedule her Lexus for an oil change. The overall impression I get from John and this Midas is they are one of the better locations of the Midas franchise. I only had one visit with them so far, but I can see going there again for my needs and will probably be referring my friends and family in the future.
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Anonymous User
Took my car in for an oil change and tire rotation- service was quick, courteous and thorough. I waited about 30-40 minutes for my car to be done. On top of the service I requested, they found out that the charge on my battery was low and that my third brake light was out. I used to change my own oil but for the deal they have going ($24.99+tax for oil change and tire rotation) Im going to start taking my car there more regularly.
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Dan Clark
Wonderful place for basic maintenance and advice. Ive been taking several cars there for years and never had a problem. The mechanics are solid and management is not out to get you.
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Anonymous User
The manager John is great and very accomodating! He told me everything up front and my car was ready earlier then expected! A great group of professionals.