Address: | 787 NY-17M, Monroe, NY 10950, USA |
Phone: | +1 800-275-8777 |
Site: | tools.usps.com |
Rating: | 1.7 |
Working: | Closed 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–4PM 10AM–2PM |
WE
wendy g
Unforgivably incompetent, condescending, rude and dishonest! Someone needs to audit this facility. When I called to say the email and tracking said my pkg was picked up even though it was NOT, I was told that they have to say it was done by a certain time, even if it is not done. So I said "then youre lying" and he just kept babbly incoherently. The carriers are unfamiliar with their routes, always changing. We get neighbors mail all the time and I get it to the proper recipients but have no idea who gets some of mine that I never receive. This is unacceptable and I believe, illegal AND fraud! As for pkgs, Ive had them left at the road where the garbage is getting picked up so I called to complain and heard the manager yelling at the carrier, telling him my name so of course the carrier can be disgruntled with me. All in all, one major clusterf**k after another. When someone ships me a large package that costs me 60 bucks to receive in 2 days, I dont expect to have to hunt it down and argue with postal employees. Its the MAIL people.. names and numbers. How hard can that BE??
PA
Paul Labbe
The people working here have always been very nice and friendly with me. Having said that my mail routinely end up in other peoples mailboxes or I end up with other peoples mail. When you go and complain they look at you like you have two heads, then do nothing to fix it. And forget about package delivery! They shove the package in your mail box so tight you can’t get it out without ripping it to shreds. They also lie about having tried to deliver the package. Like today for example, I was waiting for a package that should have been delivered on Monday but was sent to the wrong state. According to the USPS tracking web site a delivery attempt was made at 11:14 AM but the mail box was too full and a notice left. LIE! I was home until 1:30 PM and that’s when I checked my mail box and found it empty…the mail had not even been delivered yet!
PE
Pete Esposito
On multiple occasions, the Monroe NY post office has lied about delivery attempts. Just like the previous reviewer, I paid for Sunday delivery on a parcel, the post office claims they attempted delivery but never did. The next day (Monday) they left a tag in the mailbox. They claimed there was no safe place to leave the parcel even though they leave packages on my door step all the time.This happened again the following week and the parcel was small enough to fit int the mail box. When I went and spoke to Lisa she said it would probably be best if I didnt order anything to be delivered on Sundays. They have no incentive to do their jobs nor are there any repercussions if they fail to do their job.
DA
dantheman1998
Im going on 4 Deliveries MISSING in 2 weeks. Tracking says delivered and nothing in my mail box. Talked to supervisor, and all i got was a run around. I hope you read this John because you are incredibly inept and incompetent. Going to postal police soon because my mail keeps disappearing AT THE POST OFFICE. Update: Going on 7 delievies MISSING. I even asked to have my packages held AT THE POST OFFICE so as to help correct this problem. NOPE STILL DELIVERED AND LOST! Midas well be talking to a WALL when you speak with supervisors. Im at wits end
JA
james klein
Defies logic that a Post Office serving this sized town can maintain such poor levels of service and staffing. Literally a 30 minute line and one postal employee in the whole facility at the moment. If this were a one time occurrence, it would not be worth writing about but the weekend routinely has lines to the entrance door and one person handling one line. There is no such thing as zipping to the post office quick in Monroe. The person or postmaster responsible for staffing this facility and scheduling is failing miserably!
MA
Max Tahir
This has got to be the worst post office in the country. There is always just one clerk working with long lines going all the way back to the entrance. They have lost and have delivered my mail to the wrong address. Hoping to avoid their horrible service, I got a post office box at another post office. I submitted a change of address request and received a confirmation. Now, ten days later, they are still delivering to the old address.
A
A
Worst customer service. Package was an amazon prime 2 day delivery. Tracking says out for delivery and is suppose to be delivered today thursday in christmas eve as a gift, and it never came. It still says out for delivery. So i go in at 6:45pm before it closes because maybe the carrier missed it and the clerk tells me they have no idea where the package is and to call on saturday before 9am. Merry Christmas usps
CH
Charles S
Worst post office called multiple times in am no answer call in afternoon get a attitude mail is always late 6pm+ they will shove packages in your mailbox that dont fit bending it forcing you to pry it out or sit at the end of your drive honking. How can a business be allowed to run like this? Im talking multiple complaints of the same thing all the time from people all over the town.
DA
Dakota Rudolph
This place makes the DMV seem like heaven. Somehow they have failed to deliver FIVE packages in the last two months because "my business is closed". I live in a HOUSE. Whenever I call, they hang up. When I come in person, they say its on its way, then the delivery failed. And when you come here, plan to wait at least 45 minutes in line. Unbelievable.
TI
Tim Ryan
This is a terrible post office. Had 2 packages delivered to my home today. One of the boxes had computer equipment in it and the delivery person left both boxes on the street near my mailbox. Ive lived in Monroe for almost 10 years and have always had boxes brought to either my porch or left in front of the garage. This is a new low.
AL
Allison Wolcoff
Sometimes they are fine, but too many bad experiences such as long waits, closing earlier than posted times and they saw me on camera waiting - I could hear them talking inside. My packages were ready to go. Had to go back on a Saturday. Two hours wasted! No one answers the phone there.
SA
samantha Currier
Always extremely rude, they will turn you away with any issue or concern you have. Youll spend a half hour in line for anything you have to do and the customer service is awful. Hands down the worst post office I have ever been to.
HA
Harry Fischer
Staff is very courteous but wait time can sometimes be extremely long you can wait more than an hour to send a basic shipment. Sounds like this institution can use more corporate-like thinking
MA
Maida Rivera
They do not deliver packages to the door. If it doesnt fit in the mail box they dont ring the bell. I was home and they sent an unable to deliver message via email. I was sitting there.
JO
Joe NYC
Worst service ever!!! Understaffed and when they do have it just idiots... was waiting 1 1/2 hour for one small package
CH
chris ortiz
Horrible just horrible. Always lying saying they tried to deliver when im home all day and they never came
MA
Mat B
Worst ducking post this office in the world. Slow. Understaffed and when staffed, staffed by idiots.
MA
Maggy Almonte
Out of all the post office that Ive been to...this location is the best one. The staff is friendly.