Service King Collision Repair of Gates

Address:	73 Marway Cir, Rochester, NY 14624, USA
Phone:	+1 585-247-3844
Site:	serviceking.com
Rating:	4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 9

Reviews 9

Tamara Smith

I called Gates Automotive and told them I had an area on my vehicle that had a dent in it and wanted to know if they could fix it. They told me over the phone more than likely, yes they would be able to fix it just bring it in. When I went to the Gates Marway circle location I went inside and gave them my name. I was demanded to fill out a form stating what type of car insurance I had what kind of vehicle; I had as if my vehicle was in an accident. I stated to the young man my car was not in an accident I just here to get a quote on how much it would cost to fix a dent that was smaller than a dime! He continued to demand me to fill out this form I sated to him I did not want to fill out any paper work until I spoke to someone first. My response of not filling out that form was not acceptable to the young man. So I was finally able to show another gentleman the spot on my vehicle I needed to be fixed. I was told yes they would be able to fix my vehicle they just had to order the paint and they would call me when it comes in and they would fix my dent in the car. Well it has been over 3 Months and I still have not received a phone call. I just want to say thank you to Gates Automotive for the wonderful customer service you have provided me with.

Anonymous User

Since the website fails to list hours: they close at 5 pm Friday and dont reopen until Monday morning. Dont make my mistake of having your car towed there on a Saturday by AAA for a simple flat tire. They use an answering service when they are closed. The only woman working the phones the Saturday I called was useless and argumentative when confronted with her mistakes. My question: "If I get my car towed there by triple A(on Saturday), will someone have time to work on it?" Her answer: "Yes, you should call triple A." Giving her the benefit of the doubt she wasnt a moron and had the listening skills of someone above the age of 5 years old, i call triple A to have the car taken there. The Gates-Auto-employed tow truck driver that shows up was friendly, and informed me that the garage was indeed closed until Monday. Tldr; Gates Tow truck man gets 5 stars, weekend call center Zero stars. Call center lady should listen to the entire question before answering it.

Ashley Stevenson-Vazquez

My appointment was on a Friday at 12:30pm. I dropped the car off early, around 10. They didnt get me an estimate until about 6pm and told me the work would be done by Wednesday. Wednesday comes along and I received no phone call or email of the like on the status of my repairs. After I contacted them, they then told me it should be done by the weekend. I called again on Thursday and they said it would be ready for pick up on Friday but gave no time. Called again Friday and they finally said I could pick it up. When I arrived, they asked me to pay my deductible and sign the papers. AFTER I signed, the receptionist asks me if I had gotten the chance to look at the car. I bluntly said no. I didnt even know where the car was parked. Needless to say the customer service at this location was horredous and I dont think Ill be coming back for any future work.

Anonymous User

Took my 2001 Toyota Solara to Gates Auto after the front right brake caliper ceased up. They replaced the rotor as requested and seemed to do a good job, however they insisted I purchase further, unnecessarily pricey repairs for a small hole in the exhaust (between catalytic and muffler). Being a student without the budget, I declined. The next time, I went to see them about a leaking oil filter, they not only claimed the engine needed a clean-down and dye treatment to find the leak (even after I told them I knew it was the filter), and even showed me the "extent" of the leak while my car was jacked up. They also urged that I purchase a timing belt replacement (the car is past due, but the engine was recently replaced) falsely claiming that my engine is an interference type, meaning a timing belt failure would ruin the entire engine.

Danielle McMichael

I have had a great experience with Gates Automotive (Gates location) the several times I have been there. Today was exceptional service all around. I showed up first thing this morning with two small babies, and they not only got my vehicle RIGHT in, but also helped get me a rental and provided fast, excellent service. My car was ready within three hours. The front desk and mechanics were more than helpful, going above and beyond what I have received (and more than I would expect!) at other places- helping me load/unload two carseats, etc. I have nothing but good to say about Gates Auto, and highly recommend it to anyone in the area! I will continue to give them my business as long as I am here, and will be telling everyone I know the same.

Progressive Early Learning Drew Beeman

For the past nine years I have gone to Gates Auto for all of my repair needs. That is fairly often since I am poor and have a 20yr old car. They have always been dependable, honest, and thorough. When Service King took over I got nervous because of the shift from a locally owned and run business to a franchise can sometimes affect quality of services. That is not the case, thankfully! They have helped me so much recently and have even gone out of their way to help me. Craig Phelix the Service Manager has been so accommodating and understanding, and has helped me reduce costs and is always a straight shooter with me. Honesty and Integrity are policy at the Service King!

kim o

I’ve finally found a “neighborhood” service that delivers great workmanship, service, and is in my neck of the woods! Last year was my first experience with Gates Automotive when a deer hit my car. This time my car was hit while parked. Both times my car was repaired to new condition with great attention to detail. Lorne is very easy to work with and helped me figure out some issues dealing with the other guy’s insurance company. Being a Geico customer, it’s nice to have a rep on site there as well for the time the deer hit my car. Hope I don’t have another collision repair to fix, but I know where I’m going if I do!

John Dambra

No one likes car repairs. Having your car fixed is a headache in so many ways. Gates Automotive however, takes most of the pain out of having your car repaired. Recently my son was involved in a car accident and we chose Gates Automotive to do the repairs. Not only was the staff pleasant and professional, they explained the timeframe, what we could expect, and had the car ready in the timeframe they specified!! The repairs were done with professionalism and they made the car look and run like new! I would recommend Gates Automotive for any and all of your automotive needs.

Dick Rizzo

Went to Gates Automotive to get an estimate to fix some parking lot cosmetic damage on my cars door. After checking the depth of the scratches, Tony came back out with some chemicals, cloths, and rubbing compound and fixed the damage in about 10 minutes. He gave me some advice on what I could do and also recommended that I make an appointment for a more professional buffing whenever I preferred, at a later date. When I asked how much for today, he said "no charge." That is great customer service and a much needed example of professionalism.